All resources sponsored by:

LogMeIn Rescue

13 Matches
The Changing Face of Customer Support
sponsored by LogMeIn Rescue
WHITE PAPER:The traditional customer support model is evolving ... is your organization's CX strategies transforming with it? In this infographic, learn about the 3 major trends driving the recent change in customer support.
Posted: 11 Sep 2017 | Published: 11 Sep 2017
Get This Now


The Importance of Remote Customer Support in a Shift-Left World
sponsored by LogMeIn Rescue
WHITE PAPER:More companies are using a "shift-left" approach to customer support – that is, to lower levels of support – and moving repetitive work to self-service. But how can the work be shifted smoothly without adversely impacting customers? Learn how remote support can meet evolving support needs in a shift-left world.
Posted: 29 Aug 2017 | Published: 29 Aug 2017
Get This Now


Buyer's Guide to Choosing The Right Remote Support Tool
sponsored by LogMeIn Rescue
WHITE PAPER:This buyer's guide can help you select the remote support tool that will work best for your organization. Explore the 5 things you must consider before purchasing.
Posted: 28 Aug 2017 | Published: 28 Aug 2017
Get This Now


The State of Customer Success 2017
sponsored by LogMeIn Rescue
WHITE PAPER:This research report by Technical Services Industry Association (TSIA) explores the current state of customer success. Discover 10 business challenges surrounding customer service, 5 lessons that 2016 has taught organizations, 3 trends affecting customer success, and more.
Posted: 28 Aug 2017 | Published: 28 Aug 2017
Get This Now


Do More with Less by Maximizing Your Customer Support Tools
sponsored by LogMeIn Rescue
WHITE PAPER:Forrester Research recently reported that leaders in providing excellent customer experiences outperformed laggards by 80 percentage points — and outperformed the Standard & Poor 500 Index by 26 percentage points. When customers demand the highest quality of service, you can't afford to be behind your competitors.
Posted: 25 Aug 2017 | Published: 25 Aug 2017
Get This Now


Work Smarter, Not Harder: 6 Ways to Increase Productivity Across Your Customer Support Organization
sponsored by LogMeIn Rescue
WEBCAST:How is productivity defined and measured within a customer support organization? Join Alan Berkson of Freshservice and Christopher Savio of LogMeIn Rescue to uncover 6 ways to increase productivity across your support organization.
Posted: 25 Aug 2017 | Premiered: Aug 18, 2017
Get This Now


How a Shift to Remote IT Services Alleviates Support & Help Desk Headaches
sponsored by LogMeIn Rescue
WHITE PAPER:IDG Research study on implementing remote IT support reveals top challenges faced by CIOs in a support organization. Get the results, and key ways to cut labor costs, resolve issues faster and achieve innovation goals.
Posted: 24 Aug 2017 | Published: 24 Aug 2017
Get This Now


The State of Support Services 2017
sponsored by LogMeIn Rescue
RESEARCH CONTENT:In this research report by the Technology Services Industry Association, learn the current state of customer support services, including 4 strategy elements of the current customer support transformation 4 key phases of the customer lifecycle and the engagement channel that brings the most customer satisfaction.
Posted: 24 Aug 2017 | Published: 14 Feb 2017
Get This Now


Overcoming CX Challenges with Remote Support
sponsored by LogMeIn Rescue
WHITE PAPER:According to IDG, 60% of enterprises say that accessing relevant customer information from CRM systems is challenging. But with access to relevant data, you can gain knowledge that eliminates blind spots to deliver more customized support. Explore how cloud remote support tools can help you deliver compelling customer experiences.
Posted: 23 Aug 2017 | Published: 23 Aug 2017
Get This Now


How User Experience Monitoring Can Benefit Help Desks
sponsored by LogMeIn Rescue
EGUIDE:The rise of mobility has created myriad issues for the IT help desk. In this expert e-guide, learn how you can give your help desk the support it needs in the mobile era.
Posted: 09 Mar 2017 | Published: 06 Mar 2017
Get This Now


Explore the Changing Contact Center Landscape
sponsored by LogMeIn Rescue
EGUIDE:New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work.
Posted: 09 Mar 2017 | Published: 06 Mar 2017
Get This Now


The changing role of ITSM in the Digital Age
sponsored by LogMeIn Rescue
EBOOK:With the big push towards digitization happening right now, as well as supporting new technologies such as agile IT and BYOD, there are some major changes necessary in the ITSM role. Continue reading this expert guide for tips on remaining ahead of competition as an ITSM, with topics including the modern impact of Big Data, IoT, and DevOps support.
Posted: 07 Mar 2017 | Published: 07 Mar 2017
Get This Now

TOPICS:  CIOs

How to keep up with technology trends as a modern CIO
sponsored by LogMeIn Rescue
EBOOK:The road ahead for IT service managers is changing drastically as organizations become increasingly digital. Will you be able to keep up with rapid technology trends? Access this guide for tips on how to incorporate ITIL in your digital journey, and tips on how to become an IT service manager or CIO who is able to pivot easily with the times.
Posted: 06 Mar 2017 | Published: 06 Mar 2017
Get This Now

TOPICS:  CIOs

13 Matches
Page: 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2017, TechTarget | Read our Privacy Statement