All resources sponsored by:

LogMeIn Rescue

14 Matches
Are You Getting Enough From Your Remote Support Solution?
sponsored by LogMeIn Rescue
RESOURCE:In a world where people expect support to always be available and efficient, organizations can't aff¬ord to waste time with tools that are slow, cumbersome or incomplete. Learn how you can maximize remote support tools and recognize new levels of efficiency and productivity.
Posted: 10 Nov 2017 | Published: 10 Nov 2017
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4 Remote Support Teams That Keep it Simple and Succeed
sponsored by LogMeIn Rescue
RESOURCE:Discover how real-world organizations like Make-A-Wish Foundation, Law School Admission Council, Arise Virtual Solutions, and Lenovo use remote support in their call centers to improve efficiency and the customer experience.
Posted: 10 Nov 2017 | Published: 10 Nov 2017
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3 Ways to Simplify the Remote Support Experience for Customers
sponsored by LogMeIn Rescue
RESOURCE:A good user experience can serve as an opportunity to grow your customer relationships and build your business. Learn the top 3 strategies from LogMeIn Rescue to deliver a simple and satisfying customer experience.
Posted: 09 Nov 2017 | Published: 09 Nov 2017
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4 Steps to Kick-Start Your Security Program
sponsored by LogMeIn Rescue
RESOURCE:Your customers trust you to protect their data, so it is crucial to retain that trust by making security a top priority. Learn how you can protect customers and provide a better overall experience.
Posted: 09 Nov 2017 | Published: 09 Nov 2017
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3 Ways to Simplify the Remote Support Experience for Agents
sponsored by LogMeIn Rescue
WHITE PAPER:Tap this paper to explore 3 ways you can simplify the remote support experience for agents.
Posted: 08 Nov 2017 | Published: 08 Nov 2017
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3 Ways to Simplify the Remote Support Experience for Team Management
sponsored by LogMeIn Rescue
WHITE PAPER:To ensure that customers receive high-quality service, managers of remote support teams need a clear view of everything that happens between agents and users. Unfortunately, remote support operations tools can be complex and inflexible. Learn 3 tips and tricks that can help you optimize agent performance and improve service delivery.
Posted: 08 Nov 2017 | Published: 08 Nov 2017
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The Importance of Remote Customer Support in a Shift-Left World
sponsored by LogMeIn Rescue
WHITE PAPER:More companies are using a "shift-left" approach to customer support – that is, to lower levels of support – and moving repetitive work to self-service. But how can the work be shifted smoothly without adversely impacting customers? Learn how remote support can meet evolving support needs in a shift-left world.
Posted: 29 Aug 2017 | Published: 29 Aug 2017
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The State of Customer Success 2017
sponsored by LogMeIn Rescue
WHITE PAPER:This research report by Technical Services Industry Association (TSIA) explores the current state of customer success. Discover 10 business challenges surrounding customer service, 5 lessons that 2016 has taught organizations, 3 trends affecting customer success, and more.
Posted: 28 Aug 2017 | Published: 28 Aug 2017
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Work Smarter, Not Harder: 6 Ways to Increase Productivity Across Your Customer Support Organization
sponsored by LogMeIn Rescue
WEBCAST:How is productivity defined and measured within a customer support organization? Join Alan Berkson of Freshservice and Christopher Savio of LogMeIn Rescue to uncover 6 ways to increase productivity across your support organization.
Posted: 25 Aug 2017 | Premiered: Aug 18, 2017
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The State of Support Services 2017
sponsored by LogMeIn Rescue
RESEARCH CONTENT:In this research report by the Technology Services Industry Association, learn the current state of customer support services, including 4 strategy elements of the current customer support transformation 4 key phases of the customer lifecycle and the engagement channel that brings the most customer satisfaction.
Posted: 24 Aug 2017 | Published: 14 Feb 2017
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How User Experience Monitoring Can Benefit Help Desks
sponsored by LogMeIn Rescue
EGUIDE:The rise of mobility has created myriad issues for the IT help desk. In this expert e-guide, learn how you can give your help desk the support it needs in the mobile era.
Posted: 09 Mar 2017 | Published: 06 Mar 2017
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Explore the Changing Contact Center Landscape
sponsored by LogMeIn Rescue
EGUIDE:New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work.
Posted: 09 Mar 2017 | Published: 06 Mar 2017
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The changing role of ITSM in the Digital Age
sponsored by LogMeIn Rescue
EBOOK:With the big push towards digitization happening right now, as well as supporting new technologies such as agile IT and BYOD, there are some major changes necessary in the ITSM role. Continue reading this expert guide for tips on remaining ahead of competition as an ITSM, with topics including the modern impact of Big Data, IoT, and DevOps support.
Posted: 07 Mar 2017 | Published: 07 Mar 2017
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TOPICS:  CIOs

How to keep up with technology trends as a modern CIO
sponsored by LogMeIn Rescue
EBOOK:The road ahead for IT service managers is changing drastically as organizations become increasingly digital. Will you be able to keep up with rapid technology trends? Access this guide for tips on how to incorporate ITIL in your digital journey, and tips on how to become an IT service manager or CIO who is able to pivot easily with the times.
Posted: 06 Mar 2017 | Published: 06 Mar 2017
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TOPICS:  CIOs

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