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Call Center Services

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ALSO CALLED: Call Centre Services, Call Centers Services, Customer Services Outsourcing, Call Centres Services, Call Center Outsourcing, Customer Care Outsourcing, Customer Service Outsourcing
DEFINITION: This outsourced service focuses on the management and operation of customer care, inbound service and support calls in call centers.
Call Center ServicesMultimedia (View All Report Types)
7 Matches
4 Trends Driving Call Center Outsourcing
sponsored by Salesforce
PODCAST: Uncover the 4 factors influencing the need for a well-oiled call center, and find out why call center outsourcing has become increasingly popular.
Posted: 20 May 2014 | Premiered: May 8, 2014

Salesforce

Business Value of Contact Center Outsourcing
sponsored by Salesforce
PODCAST: Uncover the top reasons why so many organizations are outsourcing call centers, and find out why it makes good business sense.
Posted: 19 May 2014 | Premiered: May 8, 2014

Salesforce

Contact Center Equilibrium: How to Balance Quality and Cost
sponsored by Salesforce
PODCAST: Learn how to optimize your contact center to run effectively and efficiently so you can provide top-notch customer service.
Posted: 19 May 2014 | Premiered: May 8, 2014

Salesforce

Balance Quality and Cost in the Contact Center
sponsored by Salesforce
WEBCAST: View this webcast to learn from experts about the cost impact features that need to be at the top of your mind when optimizing: resource management, technology, and account management. Learn what the capacity "bliss point" is, and why it is so essential to drive quality in your overall performance.
Posted: 16 May 2014 | Premiered: May 2, 2014

Salesforce

What's Driving Call Center Outsourcing?
sponsored by Salesforce
WEBCAST: Find out what's influencing current call center outsourcing trends.
Posted: 16 May 2014 | Premiered: May 2, 2014

Salesforce

10 Benefits of Call Center Outsourcing
sponsored by Salesforce
WEBCAST: Uncover the 10 reasons why your organization needs to implement an outsourced call center.
Posted: 16 May 2014 | Premiered: May 2, 2014

Salesforce

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys
7 Matches
 
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