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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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UniCredit Delivers Omni-Channel Excellence With Real-Time Operational Insights
sponsored by Splunk
CASE STUDY: In this case study you will learn how UniCredit was able to achieve Real-time operational insights, simplified adherence to compliance requirements, proactive incident management, and more to give customers an enhanced online experience.
Posted: 18 Jan 2016 | Published: 18 Jan 2016

Splunk

CRM Integration: Boost Customer Retention and Tap into Hidden Opportunities
sponsored by Infor
WHITE PAPER: The culprit of weak customer retention is an outdated business model that focuses on products and services, not the needs of your loyal fan base. Access this infographic to learn how a better CRM strategy can lead to a higher customer renewal rate.
Posted: 18 Jan 2016 | Published: 18 Jan 2016

Infor

Bad Data is a Customer Experience Killer: Evaluating Today's Data Quality Solutions
sponsored by Trillium Software
RESOURCE: In this report for enterprise architecture (EA) pros, you will determine the right partner for your data quality needs. Access this report to tailor your data quality services to your customer ecosystem and accommodate for a wide array of applications, big data environments, and the cloud.
Posted: 18 Jan 2016 | Published: 31 Dec 2015

Trillium Software

World Quality Report 2015
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: The speed of digital transformation is increasing the importance and pressure on quality assurance testing, according to the World Quality Report by Capgemini and Sogeti.
Posted: 15 Jan 2016 | Published: 15 Jan 2016

ComputerWeekly.com

Taking Application Development into the Cloud
sponsored by SAP
WEBCAST: Join cloud development expert Massimo Pezzini as he relates why you should take your application development efforts into the cloud. By tuning in, you'll also learn what architectural considerations to look for today and into tomorrow.
Posted: 14 Jan 2016 | Premiered: Jan 14, 2016

SAP

Groupe Danone Optimizes the Customer Experience with PaaS Development
sponsored by SAP
VIDEO: Watch this brief video and learn how Groupe Danone developed user-friendly apps easily and rapidly in a PaaS environment, allowing them to cater to customers across four business lines.
Posted: 14 Jan 2016 | Premiered: 25 Sep 2013

SAP

CCM: Connecting Customers to a Deeper Conversation
sponsored by Kofax from Lexmark
WHITE PAPER: Customer communications management empowers you to easily engage with customers across multiple delivery channels. Access this helpful resource to learn more about passive and active multi-channeling and to discover the top 3 benefits of each approach.
Posted: 13 Jan 2016 | Published: 31 Dec 2015

Kofax from Lexmark

Can Improved Collaboration and Automation Between Development and IT Operations Deliver Business Value More Rapidly?
sponsored by CA Technologies
WHITE PAPER: To unite Dev and Ops, leaders must look for technologies that bridge gaps in the delivery timeline. In this white paper, you'll learn how to facilitate collaboration between the two sides and achieve faster, more predictable releases.
Posted: 13 Jan 2016 | Published: 13 Jan 2016

CA Technologies

The Connected Consumer: The Role of IT and DevOps in the Digital Industrial Revolution
sponsored by CA Technologies
WHITE PAPER: DevOps teams enable more agile IT operations, higher profitability, and better user engagement by providing high-performing applications. Learn how to bolster this collaboration with API-driven design, shadow IT models, and more.
Posted: 12 Jan 2016 | Published: 31 Dec 2014

CA Technologies

Noise in the Customer Service Center
sponsored by Plantronics
WHITE PAPER: In this white paper learn why background noises are lowering productivity, increasing stress, and headaches. Discover how you can mitigate the effects of noise in your organization's contact center.
Posted: 12 Jan 2016 | Published: 12 Jan 2016

Plantronics

NIIT Technologies Reduces Costs and Improves the User Experience with Automated Application Release Management
sponsored by CA Technologies
WHITE PAPER: In this concise case study, you'll learn how a leading specialist in air transport communication deployed automated release management to provide a better application experience for users. Access now and discover how you can also experience this benefit, and more.
Posted: 12 Jan 2016 | Published: 12 Jan 2016

CA Technologies

Mobile App Analytics: Getting the Upper Hand in the Mobile App Economy
sponsored by CA Technologies
WHITE PAPER: Access this white paper to learn just how special the user experience needs to be, what defines a good mobile app user experience, and how you can ensure a user experience that retains customers.
Posted: 11 Jan 2016 | Published: 11 Jan 2016

CA Technologies

CRM Success Stories: Pandora Jewelry LLC
sponsored by Microsoft
WHITE PAPER: This case study reveals how Pandora implemented a globally connected, collaborative environment to quickly adapt and respond to the needs of its expanding customer base and enabled employees with self-service access to crucial customer data. Discover how you can similarly achieve customer focus.
Posted: 08 Jan 2016 | Published: 06 Nov 2015

Microsoft

What's the Difference Between a Good App and a Great One?
sponsored by IBM
WEBCAST: This webcast discusses the urgency for businesses to develop high-quality mobile applications. Watch now to learn more about why you need to invest in your mobile development and what you need to achieve in order to make your next app a great one.
Posted: 08 Jan 2016 | Premiered: Jan 8, 2016

IBM

CRM Success Stories: Amway Korea
sponsored by Microsoft
WHITE PAPER: Access this infographic and learn how Amway Korea improved service quality and better decision-making by enabling employees with an integrated CRM strategy. Learn how their approach can help you remain competitive and ensure customer satisfaction.
Posted: 08 Jan 2016 | Published: 10 May 2015

Microsoft

CRM Success Stories: Shell Card Services
sponsored by Microsoft
WHITE PAPER: By bringing its CRM approach up to speed, Shell enhanced sales and revenue growth. Access this infographic and learn how you can achieve similar benefits.
Posted: 08 Jan 2016 | Published: 25 Jun 2015

Microsoft

Self-Service CRM Success Stories: Metro Bank
sponsored by Microsoft
WHITE PAPER: CEO Craig Donaldson can attest firsthand how self-service CRM not only helped his colleagues engage people, but also helped Metro Bank stand out in the financial services industry for its exceptional customer focus. Learn how Metro Bank delivered a consistent customer journey and turned customers into fans.
Posted: 08 Jan 2016 | Published: 23 Jun 2015

Microsoft

It's All About the User Experience
sponsored by CA Technologies
WHITE PAPER: This resource discusses ways to improve both employee productivity and customer experiences using application performance management (APM) techniques. By suggesting that APM intrinsically links your employees' ability to improve customer outcomes, this paper makes the business case for APM tools.
Posted: 07 Jan 2016 | Published: 31 Dec 2015

CA Technologies

Customer Experience Transformation: The Imperative Need for Digitization
sponsored by Avaya
WHITE PAPER: This white paper provides the fundamental building blocks of your omnichannel transformation. Read on and learn how to reach new sets of customers and grow the value of existing ones.
Posted: 07 Jan 2016 | Published: 07 Jan 2016

Avaya

Agile Operations
sponsored by CA Technologies
EBOOK: This e-book, broken down into four chapters, discusses agile operations in your enterprise. From conception to implementation, this resource helps you think about your agile deployment strategies.
Posted: 07 Jan 2016 | Published: 31 Dec 2015

CA Technologies

CRM Stories: Rogerseller
sponsored by Microsoft
RESOURCE: In this resource, Rogerseller's Geraldine Smallacombe illustrates how she was able to give her customers a more dynamic journey. Access now and learn how to achieve a social presence that engages customers and gauges sentiment, in-depth knowledge of preferences and profiles that results in better targeting, and more.
Posted: 07 Jan 2016 | Published: 24 Jun 2015

Microsoft

Case Study: Nissan Motor Company Achieves Omotenashi
sponsored by Microsoft
WHITE PAPER: In this case study, learn how Nissan developed a CRM strategy to better understand customers' individual needs long after they purchase a car. Access now to learn how their strategy can help you anticipate what the customer wants.
Posted: 06 Jan 2016 | Published: 06 Jan 2016

Microsoft

How the Sales Landscape has Changed
sponsored by Microsoft
WHITE PAPER: Backed by useful stats on how your peers are selling effectively, this detailed infographic reveals 3 steps to optimal sales. Tap this resource and discover details of each step that can help you deliver the distinctive client experience.
Posted: 06 Jan 2016 | Published: 06 Jan 2016

Microsoft

Manufacturers Turn to the Internet of Things to Boost Customer Engagement
sponsored by Infor
WHITE PAPER: Access this white paper to explore how investing in the right CRM solution can help you grow your IoT approach, as well as support your customer-centric initiatives.
Posted: 04 Jan 2016 | Published: 04 Jan 2016

Infor

Digital Marketing Redefines Sales and the Customer Experience
sponsored by Infor
WHITE PAPER: This white paper discusses how marketers have reprioritized their practices to benefit their bottom line. Discover how, by using data analytics and various personalization tactics, these leaders are able to raise the bar for themselves, their organizations, and their customers.
Posted: 03 Jan 2016 | Published: 03 Jan 2016

Infor
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