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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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Computer Weekly Case Study: Coventry and Warwickshire Growth Hub stokes local business with CRM
sponsored by Microsoft
EGUIDE: In this eGuide learn which specific CRM system Warwickshire & Coventry Growth Hub have leveraged to become more effective; enabling clear mapping, flexibility in working locations and a significant reduction in time spent on data management tasks.
Posted: 05 Nov 2015 | Published: 05 Nov 2015

Microsoft

Cisco Collaboration Endpoints
sponsored by Global Knowledge
WHITE PAPER: This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.
Posted: 21 Oct 2015 | Published: 21 Oct 2015

Global Knowledge

How Leading Retailers Improve the Customer Experience
sponsored by IBM
WHITE PAPER: This report explains the best practices of retailers that outperform their peers. Learn how leading retailers optimize the customer experience by using analytics to inform merchandising activities as well as to make better marketing, sales, and sourcing decisions.
Posted: 19 Oct 2015 | Published: 31 Jul 2013

IBM

The Value of Customer-Centric Merchandising
sponsored by IBM
WHITE PAPER: This white paper presents a customer-centric merchandising strategy that encompasses assortment planning, customer and product attribute management, and pricing and promotion strategy. Learn how you can place the customer at the center of this entire process.
Posted: 16 Oct 2015 | Published: 29 Jul 2011

IBM

Creating World Class Supply Chain Commerce Platform to Connect and Collaborate
sponsored by IBM
WHITE PAPER: Lenovo was acutely aware of an increasing demand for transparency and simplicity in the order process and sought to improve its supply chain. Discover how they were able to go beyond just simplifying their order process to align their entire supply chain and help ensure complete customer satisfaction.
Posted: 14 Oct 2015 | Published: 31 Mar 2012

IBM

How to Build a World-Class Sales Organization
sponsored by Microsoft
WHITE PAPER: In this report, unveil a sales framework to bring together people, process, technology, and knowledge to create a competitive edge. Learn how to complete all stages of this structured approach to drive sales success.
Posted: 14 Oct 2015 | Published: 14 Oct 2015

Microsoft

Case Study: Marks and Spencer Empowers Business Analysts
sponsored by TIBCO Software Inc.
WHITE PAPER: In this brief case study, learn how one retail giant supplied self-service data access and empowered employees to confidently use data to answer key business questions without IT support.
Posted: 13 Oct 2015 | Published: 26 Mar 2015

TIBCO Software Inc.

How to Create an Effective Social CRM Strategy
sponsored by Microsoft
WHITE PAPER: This insightful white paper reveals proven guidelines for conducting customer experience management using social best practices. Learn from a series of social thought leaders about the practice of social listening and building a social CRM strategy.
Posted: 13 Oct 2015 | Published: 13 Oct 2015

Microsoft

Why Intelligence is Key to Sales and Marketing Success
sponsored by Microsoft
EGUIDE: In this two-part expert guide, you'll learn how lead-scoring and analytics tools are helping sales teams to chase down promising leads, diagnose sales performance, and forecast business opportunities. You'll also discover why customer personalization is crucial to making a sale in 2015.
Posted: 12 Oct 2015 | Published: 12 Oct 2015

Microsoft

Strategies for Data-Driven Marketing
sponsored by Microsoft
EGUIDE: In this e-guide, experts help marketers determine which technologies and practices will allow them to derive action and insight from a vast amount of data. Access now and learn how to keep up with today's marketing disruptors.
Posted: 12 Oct 2015 | Published: 12 Oct 2015

Microsoft

Creating an Effective Social Media Strategy that Starts from Within
sponsored by Microsoft
EGUIDE: In this e-guide, experts discuss how to get noticed on social media. Find details on how to bond with your audience, in addition to creating the right company culture for leveraging CRM.
Posted: 08 Oct 2015 | Published: 08 Oct 2015

Microsoft

Improving the Customer Experience: Why Integration is Key
sponsored by Microsoft
EGUIDE: In this e-guide, experts provide best practices and tactics to help overcome customer data integration challenges. Access and learn how to create a social media strategy to drive connection, in addition to leveraging your social CRM approach with the right company culture.
Posted: 08 Oct 2015 | Published: 08 Oct 2015

Microsoft

CRM Analytics 101 - Harnessing Customer Data For Smarter Business Decisions
sponsored by Microsoft
EGUIDE: Research analysts state "the technologies are changing rapidly" and that the CRM market is "hard to navigate." In this e-guide, discover best practices, use cases and benefits for choosing the right CRM platform as explained by experts.
Posted: 08 Oct 2015 | Published: 08 Oct 2015

Microsoft

Improving the Customer Experience: Why Integration is Key
sponsored by Microsoft
EGUIDE: This e-guide will provide best practices and tactics to take to help overcome these integration challenges. Discover how to overcome challenges like limiting customer data silos and the transition to multichannel integration by accessing this resource now.
Posted: 08 Oct 2015 | Published: 08 Oct 2015

Microsoft

Optimizing the Multi-Channel Customer Experience
sponsored by Microsoft
EGUIDE: In this e-guide, experts invite you to reexamine how you measure the customer experience in your omnichannel initiatives. Learn how to set clear goals and quantify success through customer repeat purchases, retention, and satisfaction.
Posted: 08 Oct 2015 | Published: 08 Oct 2015

Microsoft

CRM Analytics 101: Harnessing Customer Data For Smarter Business Decisions
sponsored by Microsoft
EGUIDE: This expert guide explains how CRM analytics can help your organization to drill into customer data to make smarter business decisions and offer customers more personalized service.
Posted: 08 Oct 2015 | Published: 08 Oct 2015

Microsoft

Delivering Positive Multi-Channel Customer Experiences
sponsored by Oracle Corporation
EGUIDE: This e-guide offers top CEM trends to watch for, as well as 6 customer engagement strategies that ensure seamless results. Read on to learn how your business can drive multichannel engagement with the voice of the customer.
Posted: 07 Oct 2015 | Published: 07 Oct 2015

Oracle Corporation

Sales Management Strategies: Leading from the Trenches
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: In this expert e-guide, Lauren Horwitz interview Russ Hearl, VP of Global Sales at DoubleDutch, who leads his sales team by example—and has the results to prove that it works. Learn how DoubleDutch grew 200% year over year after implementing more efficient sales practices.
Posted: 25 Sep 2015 | Published: 25 Sep 2015

Oracle Corporation UK Ltd

Fixing the cracks: Reinventing loyalty programs for the digital age
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This global report by Capgemini Consulting reveals that loyalty programmes have not evolved with the digital age and are failing to engage consumers. It also offers strategies to improve customer engagement.
Posted: 24 Sep 2015 | Published: 24 Sep 2015

ComputerWeekly.com

APM for the Customer Experience: Financial Burden, or Boon?
sponsored by CA Technologies.
RESOURCE: In this survey report, you'll learn whether four respondents who tested application performance management (APM) tools reaped financial and other benefits. Did these tools give users ROI, or make customers say, "are you kidding me?" Access now to find out.
Posted: 23 Sep 2015 | Published: 23 Sep 2015

CA Technologies.

Webinar: Simplify Customer Interactions with Policy Automation
sponsored by Oracle Corporation
WEBCAST: In this webinar Oracle experts Timothy Doherty and Harriet Franklin explain how to empower your customers and employees. Access now to hear from Hanno Hesse about how one platform has empowered customers.
Posted: 23 Sep 2015 | Premiered: Aug 25, 2015

Oracle Corporation

Leverage Data to Enhance Customer Experiences
sponsored by Oracle Corporation
EGUIDE: This expert guide can help you make the most of your data to form innovative approaches to customer experience management. No pie-in-the-sky theories here, you get proven CEM expertise based on real-world case studies from Disney, Samsung and other proactive leaders who are leveraging digital CRM to delight customers like never before.
Posted: 18 Sep 2015 | Published: 18 Sep 2015

Oracle Corporation

Mobile Computing: It’s All about the User Experience
sponsored by CA Technologies.
WHITE PAPER: This white paper stresses the importance of strategic application performance management (APM) for driving business value and end-user loyalty. Access and learn how to manage the end-user experience across physical, virtual, and cloud environments.
Posted: 18 Sep 2015 | Published: 18 Sep 2015

CA Technologies.

How to Provide Efficient & Exceptional Service
sponsored by ConnectWise
WHITE PAPER: This white paper takes you through 8 best practices for providing exceptional and efficient service. Read on to see how a business management platform could further help you to increase your ability to deliver high quality service.
Posted: 17 Sep 2015 | Published: 17 Sep 2015

ConnectWise

Enabling New Levels of Customer Engagement with Predictive Analytics
sponsored by IBM
WHITE PAPER: Access this white paper and uncover the questions you'll be able to answer with a combined predictive- and social-analytics strategy. Additionally, you'll learn 6 key positive outcomes you can gain with predictive-powered customer insights.
Posted: 14 Oct 2015 | Published: 30 Jun 2015

IBM
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