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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction White Papers (View All Report Types)
1 - 25 of 394 Matches Previous Page  |  Next Page
Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This resource provides the information that mid-size organizations need as they consider making the jump to a multi-channel contact center, including key drivers and challenges; what to look for in a vendor partner; proven tips for success; and more.
Posted: 22 May 2015 | Published: 22 May 2015

Genesys

Transforming the Value Chain with Data-Driven Insights
sponsored by IBM
WHITE PAPER: This resource explores how your business can transform B2B transactional information into valuable insights in near-real-time, enabling you to operate a high-performing value chain without the cost and complexity of maintaining in-house analytics infrastructure.
Posted: 22 May 2015 | Published: 30 Dec 2014

IBM

Realizing the Value of Contextual Knowledge: Four Capabilities to Achieve Success
sponsored by Verint Systems
WHITE PAPER: Discover how your organization can gain critical benefits for gains and productivity in the fields of customer service and cost reduction.
Posted: 22 May 2015 | Published: 22 May 2015

Verint Systems

A Strategic Approach to Customer Engagement Optimization
sponsored by Verint Systems
WHITE PAPER: Access this white paper to learn how your organization can optimize your customer engagement over multiple channels, to gain benefits like increased customer loyalty, enhanced performance and revenue, reduced risk and operating costs, and more.
Posted: 21 May 2015 | Published: 31 Dec 2014

Verint Systems

Operationalizing Voice of the Customer: How Top Performers Create Actionable Insights
sponsored by IBM
WHITE PAPER: To learn more about how your organization can integrate VOC tools into your operations access this informative white paper. Learn how your business can boost customer satisfaction and drive sales with a greater knowledge of your customers' needs and wants.
Posted: 20 May 2015 | Published: 31 Dec 2014

IBM

From transactions to relationships: Connecting with a transitioning shopper
sponsored by IBM
WHITE PAPER: Access this exclusive white paper to learn how organizations are fostering relationships through customer experience to promote stickiness. Discover how your business can boost sales drive revenue with top notch customer service across media channels.
Posted: 13 May 2015 | Published: 31 May 2013

IBM

Maturity model: User-driven Marketing: Based on best practices from leading marketers over the last 4 years
sponsored by BlueConic
WHITE PAPER: Access this white paper to gain insight from organizations who have successfully implemented a user-driven marketing strategy. Discover the steps they took towards success and use their journeys as a benchmark for your current plans and developments.
Posted: 13 May 2015 | Published: 13 May 2015

BlueConic

Seize The Mobile Moment: Field Service Mobility Solutions Improve Customer Experience
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access this white paper to learn how mobile experts are taking a holistic approach to mobility by enhancing security, leveraging data analytics and using cloud-based services to deliver differentiated mobile experiences.
Posted: 12 May 2015 | Published: 30 Jan 2015

Hewlett-Packard Limited

Shoppers Disrupted - Retailing through the noise
sponsored by IBM
WHITE PAPER: To discover what the "new normal" will look like in the world of retail IBM commissioned a study of over 11,000 respondents. To get the results of their report and examine major trends disrupting the retail landscape access this exclusive white paper.
Posted: 11 May 2015 | Published: 31 Jan 2015

IBM

Guiding the Customer Journey: Gain Brand Advantage from the Very First Click
sponsored by BlueConic
WHITE PAPER: Discover how you can guide the customer journey to gain brand advantage from the very first click.
Posted: 08 May 2015 | Published: 08 May 2015

BlueConic

Differentiate Your Business with a Cloud Contact Center
sponsored by Cisco Systems, Inc.
WHITE PAPER: Access this white paper now for a complete buyer's guide to using cloud solutions to differentiate your contact center from your competitors.
Posted: 07 May 2015 | Published: 26 Sep 2014

Cisco Systems, Inc.

All-In-One Contact Centers For Today's Customer Experience Initiatives
sponsored by Genesys
WHITE PAPER: This white paper examines the critical qualities today's organizations should look for in a contact center solution, including the tools and capabilities it should provide.
Posted: 06 May 2015 | Published: 06 May 2015

Genesys

5 Ways Video Improves Customer Experience
sponsored by Cisco Systems, Inc.
WHITE PAPER: This resource explains the 5 ways that video can enhance the customer experience and proves how video is growing in popularity in the business world.
Posted: 06 May 2015 | Published: 06 May 2015

Cisco Systems, Inc.

User Experience and the Cloud: What You Should Know to Reap Better Results
sponsored by Microsoft
WHITE PAPER: The following white paper closely examines the importance of cloud computing when it comes to connecting the user experience with customer satisfaction. Access now and learn what it takes to leverage cloud computing appropriately and drive higher customer satisfaction in your own business.
Posted: 06 May 2015 | Published: 06 May 2015

Microsoft

Get Back to a Personalized Customer Experience.
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how your organization can increase customer satisfaction by aligning your services. Learn how a seamless personalized experience for customers can create loyalty and drive sales.
Posted: 05 May 2015 | Published: 05 May 2015

Cisco Systems, Inc.

10 Key Capabilities to Automated, Agile Price Monitoring
sponsored by Kofax, Inc.
WHITE PAPER: Access this white paper for 10 essential capabilities that any online distributor or retailer will need to successfully monitor online competitive activity in real-time .
Posted: 04 May 2015 | Published: 31 Dec 2012

Kofax, Inc.

Analytics Options for Ever-Growing Big Data
sponsored by Amazon Web Services
WHITE PAPER: This informative white paper explores which technologies are appropriate for efficiently analyzing data to better understand customer preferences. Use this resource to learn how to gain a competitive advantage in the marketplace, as well as a lever to grow your business.
Posted: 04 May 2015 | Published: 31 Dec 2014

Amazon Web Services

Know Your Customer Inside and Out: Building Integrated, Personalized Customer Relationships
sponsored by IBM
WHITE PAPER: Today's organizations are beginning to enhance personalization by including unstructured big data like social media posts. In this informative white paper, discover how previously unused customer information can help your organization deliver personalized experiences to create smarter business strategies.
Posted: 04 May 2015 | Published: 31 Mar 2015

IBM

Bloor Research Report - Extending Your 360° View of Customers to Include Social Media
sponsored by IBM
WHITE PAPER: In this white paper discover the benefits behind extending your organization's' 360° view to include new technologies.
Posted: 01 May 2015 | Published: 30 Sep 2014

IBM

Selling Value - Increase Customer Retention and Profitability
sponsored by Pros.
WHITE PAPER: This white paper delivers considerations for adapting to the changing needs of your customers, including tips on developing a strong retention plan and differentiating your sales offers.
Posted: 30 Apr 2015 | Published: 30 Apr 2015

Pros.

10 Ways to Get Customers Online and Off Paper
sponsored by Actuate
WHITE PAPER: This informative white paper explores reasons why digitising the transactional process should be of interest you and your customers. Uncover simple ways to offer your clientele a range of compelling incentives that make online options clearly preferable to printed statements.
Posted: 27 Apr 2015 | Published: 27 Apr 2015

Actuate

Monitor Application Performance in the Hybrid Cloud With Full Visibility
sponsored by New Relic
WHITE PAPER: This white paper highlights how to achieve end-to-end visibility into application performance, regardless of where your application or parts of your application are running.
Posted: 22 Apr 2015 | Published: 22 Apr 2015

New Relic

Three Ways to Measure Address Quality
sponsored by Informatica
WHITE PAPER: In this informative white paper discover how your organization can shore up the health of your business intelligence, customer service, and data strategies by learning the top 3 indicators of address accuracy. Discover the benefits your business can receive by proactively correcting your address databases today.
Posted: 22 Apr 2015 | Published: 22 Apr 2015

Informatica

The Travel Industry’s Journey to Customer Satisfaction
sponsored by Mashery
WHITE PAPER: This resource explores how good API management can enhance the customer experience across the travel industry, creating a seamless experience for customers while allowing companies to maintain control over their data.
Posted: 21 Apr 2015 | Published: 31 Jul 2014

Mashery

Give digital a business focus
sponsored by Hewlett-Packard Limited
WHITE PAPER: Businesses need a way to consolidate this data to unify communications and deliver a seamless experience across multiple channels.For many organizations, the solution lies in outsourcing. Discover if outsourcing is right to manage your multichannel communications data in this informative white paper.
Posted: 21 Apr 2015 | Published: 31 Mar 2014

Hewlett-Packard Limited
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