The Pursuit of the Perfect Order
| sponsored by Inovis
WHITE PAPER:
In this context, "order" means the full order lifecycle, encompassing a variety of supply chain interactions including the exchange of requests for quotations and purchase orders.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
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Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems
| sponsored by Cisco Systems, Inc.
WHITE PAPER:
In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks.
Posted: 04 Sep 2008 | Published: 04 Sep 2008
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The CMI Model: Managing Inventory outside the Four Walls
| sponsored by Clear Spider Inc.
WHITE PAPER:
Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology.
Posted: 01 Sep 2008 | Published: 01 Sep 2008
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Five Myths of Infrastructure Monitoring
| sponsored by Hewlett-Packard Company
WHITE PAPER:
This paper explains Five myths of infrastructure monitoring and how end-user monitoring can help you improve customer satisfaction.
Posted: 28 Aug 2008 | Published: 27 Aug 2008
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Resource Center
| sponsored by AMD
WHITE PAPER:
This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
Posted: 26 Aug 2008 | Published: 22 Aug 2008
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Enhancing IT Support with Knowledge Management
| sponsored by CA
WHITE PAPER:
Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: 25 Aug 2008 | Published: 25 Aug 2008
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Mobility Trends in Financial Services
| sponsored by Avaya Inc.
WHITE PAPER:
In an executive interview, Avaya's Humphrey D. Chen discusses the role of mobility solutions as catalysts for worker productivity and customer satisfaction in the Financial Services industry.
Posted: 22 Aug 2008 | Published: 22 Aug 2008
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Becoming Value-driven: Focusing on What Matters Most
| sponsored by Telelogic, An IBM Company
WHITE PAPER:
This white paper provides insight into the six key areas essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet and exceed customer needs.
Posted: 20 Aug 2008 | Published: 20 Aug 2008
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Customer Relationship Management - Integration for a Customer Centric View
| sponsored by Sage (UK) Limited
WHITE PAPER:
This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Customer Relationship Management - Fast Return on Investment (ROI) in Sage CRM SalesLogix Implementations
| sponsored by Sage (UK) Limited
WHITE PAPER:
This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.
Posted: 14 Aug 2008 | Published: 14 Aug 2008
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Why B2C Database Marketing Firms Don't Understand B2B Companies
| sponsored by Extraprise Group, Inc.
WHITE PAPER:
This whitepaper explains why B2C-oriented database marketing firms lack an understanding of how the data they manage and discover are really used. It also addresses how B2B marketers need a complex process to make their efforts more productive.
Posted: 10 Aug 2008 | Published: 01 Aug 2008
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Establishing a Cost Transparency Foundation for Your IT Performance Management Strategy
| sponsored by Apptio
WHITE PAPER:
IT and finance organizations can benefit greatly from moving away from a manual spreadsheet and towards a solution that automates IT Cost Transparency. The Apptio On Demand offering is a solution that encapsulates best practices and knowledge of IT.
Posted: 08 Aug 2008 | Published: 08 Aug 2008
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Web 2.0 Email Marketing: 5 Steps to Unrivaled Results
| sponsored by Silverpop Systems Inc.
WHITE PAPER:
This whitepaper explores the Internet phenomenon known as "Web 2.0" that is reshaping the Internet and helping marketers. Also discussed are five techniques for staying competitive and achieving high returns in a Web 2.0 world.
Posted: 08 Aug 2008 | Published: 01 Aug 2008
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Customer Satisfaction with Email Archiving Systems
| sponsored by Sunbelt Software
WHITE PAPER:
This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings.
Posted: 06 Aug 2008 | Published: 06 Aug 2008
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Business Agility as Growth Enabler: How Can Midsize Firms Manage Change in an Increasingly Demanding World?
| sponsored by SAP America Inc
WHITE PAPER:
Your company's ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives.
Posted: 06 Aug 2008 | Published: 01 Aug 2007
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IT Briefing: The Business Impact of SOA
| sponsored by Software AG
WHITE PAPER:
This paper explains how SOA can deliver enormous business benefits, flexibility and agility and also explains SOA as a catalyst for IT transformation.
Posted: 01 Aug 2008 | Published: 01 Aug 2008
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Automated Sales Order Processing for Order-to-Cash Performance with SAP® Solutions
| sponsored by Esker Inc.
WHITE PAPER:
This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders as well as the outcomes of automated sales order processing-including time, labor and cost savings.
Posted: 24 Jul 2008 | Published: 24 Jul 2008
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Retail Fashion Market RFID Solutions
| sponsored by Motorola, Inc.
WHITE PAPER:
This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right
Posted: 22 Jul 2008 | Published: 01 Jan 2007
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The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions
| sponsored by Teleformix
WHITE PAPER:
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: 11 Jul 2008 | Published: 01 Jul 2007
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Agile Development: Meeting the Enterprise Challenge
| sponsored by Telelogic, An IBM Company
WHITE PAPER:
This whitepaper will explore the role of advanced configuration and change management solutions in supporting agile software development. It will also discuss how helping the IT department will help organizations to reach their full potential.
Posted: 10 Jul 2008 | Published: 01 Feb 2007
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Roundtrip Traceability: Enhancing Quality in the Software Development Lifecycle
| sponsored by Telelogic, An IBM Company
WHITE PAPER:
Roundtrip Traceability enhances quality in the software development lifecycle (SDL). This provides stakeholders and their customers with the ability to assess the impact of a change and report and monitor development to ensure continuous improvement.
Posted: 10 Jul 2008 | Published: 10 Jul 2008
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The Call for More Progressive Self-Service
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.
Posted: 09 Jul 2008 | Published: 01 Jul 2008
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How to Calculate the ROI of Remote Support
| sponsored by Citrix Online - GotoAssist
WHITE PAPER:
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Posted: 02 Jul 2008 | Published: 01 Jan 2007
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The Call for More Progressive Self–Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector
| sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.
Posted: 01 Jul 2008 | Published: 01 Jul 2008
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Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution Capabilities to Meet the Expanding Needs of Today's Communication Providers and Utilities
| sponsored by MapInfo Corporation
WHITE PAPER:
This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience.
Posted: 01 Jul 2008 | Published: 01 Jul 2008
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