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[24]7

25 Matches
Enterprise Chatbots Winning Hearts, Minds and Loyalty in the Digital Age
sponsored by [24]7
RESEARCH CONTENT:Chatbots are evolving in ways that have a profound effect on digital commerce and the future of customer care and marketing. Inside this Opus Research Report, learn how new, intelligent chatbots are being used across enterprises.
Posted: 30 May 2017 | Published: 01 Feb 2017
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7 Case Studies: How Leading Brands Win at Paid Search
sponsored by [24]7
CASE STUDY:Across strategies and success metrics, tests confirm the benefits of high-frequency predictive search bidding – an overwhelming majority of today's consumer online experiences begin with a search engine. Find 7 case studies of companies across industries, and learn how they each harnessed paid search bidding to outmaneuver the competition.
Posted: 25 May 2017 | Published: 25 May 2017
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The Business Impact of Artificial Intelligence (AI)
sponsored by [24]7
WHITE PAPER:According to recent Forrester Research, robots will take 24.7 million jobs by 2027, but create 14.9 million new jobs in the same period. No doubt that artificial intelligence (AI) will impact jobs globally more than any other technology in our lifetime – so what should we do about it? Learn how AI will impact your business.
Posted: 25 May 2017 | Published: 25 May 2017
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Using Chatbots, Live Chat, and Messaging To Interact With Customers
sponsored by [24]7
RESEARCH CONTENT:Gone are the days of just email and phone for connecting with customers. Research reveals that chat — including online chat tools and messaging apps — is now the most popular way for consumers to interact with retailers. In this research report, discover how customer service has changed with the adoption of chat channels.
Posted: 12 Apr 2017 | Published: 12 Apr 2017
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Are You Still Bidding Like It's 2007? Why Conventional Bidding Methods Leave Money on the Table
sponsored by [24]7
WHITE PAPER:This white paper explores the complexities of bidding for ad position as a data-driven marketing and retail process. Learn about the concept of automated high-frequency bidding and how it helps optimize your search engine marketing (SEM) strategy.
Posted: 29 Mar 2017 | Published: 31 Dec 2016
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Predict Customer Behavior With the Power of Big Data
sponsored by [24]7
WHITE PAPER:How do you delve down into data to discern customer behavior patterns and discover what content will provide focused and personalized experiences? Explore how to leverage big data and predictive analytics to turn customer data into critical opportunities in order to enhance decision-making and architect a truly unique, positive customer journey.
Posted: 28 Mar 2017 | Published: 28 Mar 2017
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Customer Engagement: What You Need To Know About Chatbots
sponsored by [24]7
WHITE PAPER:Advances in artificial intelligence mean that chatbots can automate more interactions than were previously possible with older technology. But what do you really know about this new technology? In this white paper, discover the truth about chatbots beyond the hype, and learn how your company can benefit from using them.
Posted: 07 Feb 2017 | Published: 07 Feb 2017
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The 8 Types of Questions Your Customers Ask Online
sponsored by [24]7
WHITE PAPER:Consumers want a one-stop shop for their customer service, but most companies fail to deliver this experience and live agents are expensive -- that's where virtual agents come in. Access this white paper to learn which 8 types of questions virtual agents can handle, how they boost conversion rates, and more.
Posted: 19 Jan 2017 | Published: 19 Jan 2017
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Customer Experience In The Digital Age: 5 Key Trends To Watch For
sponsored by [24]7
WHITE PAPER:Customer experience is becoming a major differentiator in an increasingly digital marketplace. Access this white paper to uncover the 5 key trends for improving customer experience this year, and how you can apply them to your organization.
Posted: 18 Jan 2017 | Published: 18 Jan 2017
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Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER:64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016
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Business Leaders: 5 Reasons Why It's Time to Ditch Your Interactive Voice Response (IVR)
sponsored by [24]7
WHITE PAPER:Can you save money without losing your customers? Interactive voice response (IVR) may be hurting the customer experience and sending your hard-earned customers to your competitors. Access this white paper for 5 significant reasons to dump your IVR and keep your customers.
Posted: 03 Nov 2016 | Published: 03 Nov 2016
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Business Leaders: Stop Making it Hard to Be Your Customer
sponsored by [24]7
WHITE PAPER:Instead of trying to increase customer loyalty, what if you could mitigate the causes of customer disloyalty? Customers shouldn't have to do any work in order to be your customers. Access this white paper to discover why efforts to increase customer loyalty are failing and what you can do to decrease customer effort.
Posted: 03 Nov 2016 | Published: 03 Nov 2016
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5 White Lies, Fibs, and Half-Truths Your Chat Vendor May Be Selling You
sponsored by [24]7
WHITE PAPER:Did your chat vendor promise you the moon before you signed on the dotted line? Unfortunately, many companies today are being misled with half-truths and false promises by legacy chat platform vendors. In this white paper, discover 5 mistruths that chat platform providers tell, and the reality behind their claims.
Posted: 25 Oct 2016 | Published: 25 Oct 2016
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RBC Implements Virtual Agents to Improve Online Customer Experiences
sponsored by [24]7
CASE STUDY:RBC, a large financial services institution, wanted to improve customer relations while reducing the number of calls coming into its contact centers. Access this case study to learn how they implemented virtual agents across their banking, direct investing, and insurance websites to enhance the customer experience and improve their bottom line.
Posted: 24 Oct 2016 | Published: 24 Oct 2016
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The Key to Improving Customer Experience and Decreasing Disloyalty
sponsored by [24]7
WHITE PAPER:Providing customers with a "delightful" experience has become a focus for business differentiation. It's garnered a lot of attention, but is it actually worthwhile? Discover the key to improving customer loyalty and 8 questions that are essential to decreasing disloyalty through reducing customer effort.
Posted: 10 Aug 2016 | Published: 10 Aug 2016
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The Future of Retail Customer Experience
sponsored by [24]7
WHITE PAPER:71% of in-store shoppers who use smartphones say the device is more important than the in-store experience. Uncover the future of retail shopping with 5 key predictions based on current trends and the changing perception of shopping experiences for you to consider.
Posted: 28 Jul 2016 | Published: 28 Jul 2016
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Customer experience strategy hinges on insight from analytics
sponsored by [24]7
EGUIDE:The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost.
Posted: 28 Jun 2016 | Published: 24 Jun 2016
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Decision-Makers' Guide to Enterprise Intelligent Assistants
sponsored by [24]7
WHITE PAPER:The enterprise intelligent assistant (EIA) phenomenon is expanding – and rightfully so. But it's important for decision makers like you to fully understand what EIAs can do and who the industry players are before you invest. This Opus Research report explores all things EIAs. Tap into 8 features of successful EIAs, 13 vendor assessments, and more.
Posted: 22 Jun 2016 | Published: 01 Aug 2015
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The Future of Telecom: Five Predictions
sponsored by [24]7
WHITE PAPER:Discover 5 key predictions regarding the future of telecom, based on current trends and customers' changing perception of the telecom experience. Gain insight into what telecom consumers expect from today's providers, and learn how to deliver exceptional self-service for mobile transactions.
Posted: 01 Jun 2016 | Published: 01 Jun 2016
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The Future of Customer Experience
sponsored by [24]7
WHITE PAPER:Take a closer look into the latest trends in customer experience management. Uncover 5 ways you can improve the customer experience in any industry.
Posted: 23 May 2016 | Published: 23 May 2016
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Where to Place Your CX Bets in 2016
sponsored by [24]7
WHITE PAPER:Discover how to accelerate your customer experience (CX) projects' time-to-value by utilizing the latest in digital technology investments, and access 5 expert tips for digital CX. Read on for insights on fostering superior customer experience in your enterprise by honoring the mobile experience.
Posted: 29 Jan 2016 | Published: 29 Jan 2016
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7 Keys to Delivering a Rock Star Customer Service Experience
sponsored by [24]7
WHITE PAPER:In this resource, you will learn 7 keys to delivering a stellar customer service experience that can differentiate your digital self-service capabilities from your competitors.
Posted: 28 Jan 2016 | Published: 28 Jan 2016
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The Omnichannel Dilemma: Everyone Wants It, But How Do You Start?
sponsored by [24]7
WHITE PAPER:This report discusses the challenges of rolling out an omnichannel framework and delivers 5 action tips for designing a successful strategy.
Posted: 27 Jan 2016 | Published: 31 Dec 2015
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Six Keys to Effective Chat Operations: Insights to Help Improve Your Business
sponsored by [24]7
WHITE PAPER:Today, customers expect highly capable chat, including the ability for it to seamlessly integrate other channels as needed. So getting it getting it right is critical to an effective omnichannel strategy. This paper summarizes common misperceptions about chat, and presents six key insights based on lessons learned.
Posted: 27 Jan 2016 | Published: 31 Dec 2015
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How Natural Language Capabilities for IVR can Increase Custumer Self-Service Satisfaction
sponsored by [24]7
RESOURCE:Access this concise resource to learn how to upgrade your traditional IVR system to a next generation one and increase customer satisfaction by making it simpler and faster for customer to self-serve.
Posted: 29 Jan 2015 | Published: 29 Jan 2015
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