Customer Satisfaction Reports

EBOOK: This handbook explores the challenges inherent in ensuring cybersecurity and maintaining user privacy, tackling the latest data governance strategies to find solutions that strike a balance between the two imperatives.

Posted: 07 Dec 2015 | Published: 07 Dec 2015

WHITE PAPER: This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.

Posted: 21 Oct 2015 | Published: 21 Oct 2015

WHITE PAPER: This resource explores how your business can transform B2B transactional information into valuable insights in near-real-time, enabling you to operate a high-performing value chain without the cost and complexity of maintaining in-house analytics infrastructure.

Posted: 22 May 2015 | Published: 30 Dec 2014

ANALYST REPORT: This report by Forrester evaluates 10 WCM vendors on current offering, strategy, and market presence to help you pinpoint a solution that delivers the right digital experiences to your customers.

Posted: 05 Mar 2015 | Published: 29 Jan 2015

EGUIDE: In this e-guide, explore the business-driving benefits of integrating your data across all channels. Additionally, discover the latest contact center technologies that will boost customer service with multi-channel support.

Posted: 05 Mar 2015 | Published: 05 Mar 2015

WHITE PAPER: In thsi exclusive white paper glean the essentials of the new CEM. Read on to learn how understanding is the key to earning and keeping empowered consumers.

Posted: 03 Mar 2015 | Published: 30 Apr 2014

WHITE PAPER: In this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer.

Posted: 02 Mar 2015 | Published: 31 Dec 2014

WHITE PAPER: This informative resource explains the steps that business leaders can take to prevent and break down silos within their organizations, particularly within marketing departments.

Posted: 16 Feb 2015 | Published: 16 Feb 2015

EBOOK: This expert guide examines the ways in which companies are utilizing marketing automation software and customer personalization techniques to better target customers.

Posted: 12 Feb 2015 | Published: 12 Feb 2015

WHITE PAPER: This white paper considers the advantages of social media in regards to lead generation. Access now to find out how you can implement a profitable social media strategy by targeting a variety of platforms with specific plans of action, and how your sales leads will benefit.

Posted: 28 Jan 2015 | Published: 28 Jan 2015

CASE STUDY: This brief case study discusses the analytics system Tangerine Bank implemented to pull actionable insights from customer feedback regarding online banking. Access now to see how this financial institution secured their footing and profitably navigated a brand change.

Posted: 26 Jan 2015 | Published: 26 Jan 2015

WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.

Posted: 19 Jan 2015 | Published: 19 Jan 2015

EBOOK: Access this expert guide to discover how businesses can improve their CRM strategies to ensure customers remain in control and satisfied with the user experience.

Posted: 26 Nov 2014 | Published: 26 Nov 2014

EBOOK: This e-book chapter is a guide to geolocation apps—what they are, what they do, and how they can benefit companies and their customers. You'll learn why providing a consumer with the right information at the right time is necessary in today's marketplace and look at the hurdles blocking widespread use of location-based data and analytics.

Posted: 12 Nov 2014 | Published: 12 Nov 2014

EGUIDE: This expert e-guide uncovers key CRM technologies and trends, and explores the best ways to measure the real value of an investment in social CRM.

Posted: 12 Nov 2014 | Published: 12 Nov 2014

WEBCAST: Tune into the following webinar to learn what it takes to accurately calculate customer lifetime value and how by doing so successfully, you can drive improvements across all aspects of you company.

Posted: 20 Oct 2014 | Premiered: Oct 20, 2014

EGUIDE: In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.

Posted: 10 Oct 2014 | Published: 10 Oct 2014

EBOOK: Contact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies.

Posted: 19 Aug 2014 | Published: 19 Aug 2014

WHITE PAPER: The first step to wowing customers is an organised and efficient contact centre – but how can a business overcome legacy infrastructures to support customers? View this whitepaper now to learn about virtual contact centres, their benefits, and 4 essential steps to streamline your customer experience.

Posted: 13 Aug 2014 | Published: 13 Aug 2014

WHITE PAPER: 70% of customers report that they have ended a relationship due to poor customer service, a statistic that demands companies be at the top of their capabilities. View this in-depth whitepaper to discover an extensive 7 step guide to streamlining workforce efficiency, ultimately keeping customers happy.

Posted: 13 Aug 2014 | Published: 13 Aug 2014

EGUIDE: This e-guide highlights how Disney, Cincinnati Bell, and other organizations can benefit from digital data and analytics to help improve customer experiences. Don't let valuable data slip through your fingers -- read now to learn how to take advantage of available customer information that results in maximum benefits for you and your customers.

Posted: 18 Jul 2014 | Published: 18 Jul 2014

EGUIDE: This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.

Posted: 17 Jul 2014 | Published: 17 Jul 2014

WHITE PAPER: Find out how businesses are overcoming today's challenges such as the explosion of social media and more stringent security and regulatory requirements.

Posted: 03 Jul 2014 | Published: 31 Oct 2013

WHITE PAPER: Find out why so many are turning to the power of advanced information management and analytics (IM&A), in order to improve their understanding of consumers and deliver a seamless and more satisfying omni-channel experience.

Posted: 03 Jul 2014 | Published: 30 Jun 2014

WHITE PAPER: Find out about the most recent customer engagement management innovations.

Posted: 03 Jul 2014 | Published: 31 Mar 2014