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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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Five Capabilities to Look for in a Customer Experience Platform
sponsored by Genesys
EBOOK: This white paper discusses the characteristics of an effective customer experience platform. Access this resource now to uncover how you can create a proven, workforce aware, flexible, omnichannel system that can deliver on customer expectations while addressing your company needs.
Posted: 04 Aug 2015 | Published: 04 Aug 2015


The New Frontier for Personalized Customer Experience
sponsored by IBM
WHITE PAPER: It's time for companies to remove the transaction from the pedestal, and replace it with today's savvy customer. This paper offers the basics on creating a personalized, relevant experience for individual customers. Access now to learn how an effective customer intelligence strategy will drive revenue.
Posted: 30 Jul 2015 | Published: 30 Jul 2015


Report Your Way to a Better Customer Relationship
sponsored by Solarwinds N-able
EBOOK: In this eBook you will discover why reports with a visual dashboard style graphic can quantify the value delivered to customers, building trust and creating value. Read now to put this strategy to work for your organization and creating lasting powerful customer relationships.
Posted: 29 Jul 2015 | Published: 28 Feb 2015

Solarwinds N-able

Deploy Anywhere with Red Hat JBoss Enterprise Application Platform
sponsored by Red Hat
WHITE PAPER: Red Hat JBoss Enterprise Application Platform (EAP) is the market-leading open source platform for next-generation Java applications deployed on premise, virtualized, or in private, public, or hybrid cloud environments. Read this white paper to learn how to deploy applications anywhere using JBoss EAP.
Posted: 28 Jul 2015 | Published: 30 Apr 2015

Red Hat

A Customer Engagement Strategy for Today's Multi-Channel Marketplace
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This resource explains why putting your customers at the heart of your contact center operations is essential in today's multi-channel marketplace. Read on to learn 5 values by which contact centers can begin to deliver next-generation engagement and drive tangible value for the business as a whole.
Posted: 24 Jul 2015 | Published: 24 Jul 2015

Interactive Intelligence, Inc.

Beat Your Competition in the Race to Power Next-Gen Customer Experiences
sponsored by Mendix
WHITE PAPER: In this white paper, you'll learn how your organization can collaborate with IT to collectively deliver the apps that will power next-generation customer experiences.
Posted: 23 Jul 2015 | Published: 31 Dec 2014


Customer Experience Design: Optimising Systems for More Effective Customer Experience
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This research clearly identifies several opportunities for improvement in areas where the actual service experience for insurance customers is misaligned with their expectations. Access this white paper now to learn how you can make adjustments to cater to customer's actual experiences rather than perceived performance.
Posted: 23 Jul 2015 | Published: 31 Dec 2014

Interactive Intelligence, Inc.

What's New in Document Capture?
sponsored by IBM
WHITE PAPER: This white paper explores how combining advanced document capture and advanced case management provides decision makers with the right content at the right time. Access now and discover 4 use cases of organizations enabling better business outcomes using these dynamic tools.
Posted: 21 Jul 2015 | Published: 31 Jan 2015


Salesforce Social Customer Service
sponsored by
WHITE PAPER: In today's social world, expectations have changed. Now, more than ever, your customers are turning to social channels for fast and personalized service. Download this free datasheet to learn more.
Posted: 17 Jul 2015 | Published: 16 Jul 2015

Cloud Customer Experience Management Datasheet
sponsored by
WHITE PAPER: Today's customers want faster, more responsive service across every channel, and on any device, and they want it now. Download this datasheet to gain a quick overview of the main capabilities that can help you select the right cloud-enabled customer service for your business.
Posted: 16 Jul 2015 | Published: 31 Dec 2014

The City of Elgin: A public sector ROI story
sponsored by
CASE STUDY: The best way to deliver industry-leading customer service is to start with the world's #1 customer service solution. Building on the Salesforce1 Platform affords the type of flexibility that the public sector needs, while also providing an enterprise-grade solution that promotes interdepartmental sharing and greater efficiency and agility.
Posted: 16 Jul 2015 | Published: 31 Mar 2015

Transform Your Call Center Into a Customer Engagement Center
sponsored by
WHITE PAPER: Today's customers expect fast, accurate answers across their channel of choice. To keep up with these expectations, traditional call centers must transform into "customer engagement centers." Download this free datasheet to learn more.
Posted: 16 Jul 2015 | Published: 31 Dec 2014

Service Cloud: Philips Success Story
sponsored by
VIDEO: See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.
Posted: 16 Jul 2015 | Premiered: 16 Jul 2015

Deliver Connected Self-Service
sponsored by
WHITE PAPER: Service Communities empower customers to help themselves — and each other — with a next-generation, low-effort self-service experience accessible on any device. Download this free datasheet to learn more.
Posted: 16 Jul 2015 | Published: 16 Jul 2015

Activision: A Social Customer Service ROI Story
sponsored by
CASE STUDY: In this case study, you'll learn how Activision integrated Salesforce Social Studio with its Service Cloud deployment to create a more modern way to support their customers on the channels where they prefer to communicate.
Posted: 16 Jul 2015 | Published: 29 May 2015

Are You Ready for the Demand-Driven Customer?
sponsored by Hewlett-Packard Company
WHITE PAPER: Today's consumers ask for more from customer service. Learn how to help customers in the right channel, with the right information, at the right time.
Posted: 12 Jul 2015 | Published: 13 Jul 2015

Hewlett-Packard Company

Sparking Agile Business Decisions Demystifying the Advantages of Business Rules
sponsored by Progress
WHITE PAPER: Read this white paper to learn how a Business Rules Management System automates business rules to enable business agility.
Posted: 09 Jul 2015 | Published: 09 Jul 2015


5 Key Areas To Consider For Remodeling Your Infrastructure
sponsored by IBM
EBOOK: This informative resource can help you take advantage of the biggest business opportunities and the technology required for success.
Posted: 08 Jul 2015 | Published: 01 Dec 2014


Life Sciences: A New Frontier For Customer Service
sponsored by
EBOOK: In this e-book, organizations in the life sciences industry will learn how to continue meeting and exceeding customer expectations as new technologies change the game.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

How Salesforce Delivers Exceptional Customer Service
sponsored by
EBOOK: This e-book gives you a behind-the-scenes look at how Salesforce developed and implemented Service Cloud to service the company's own customer base. Read on to learn how to deliver world-class customer service as your business scales.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

20 Customer Service Best Practices
sponsored by
EBOOK: In this e-book, compiles feedback from customers, product experts, and thought leaders into a list of 20 best practices for customer service.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

5 Ways to Make Service Frictionless for Today's Customers
sponsored by
EBOOK: This e-book will cover 5 ways to make service frictionless for your customers, including delivering consistent customer engagement on every channel; empowering customers with self-service and mobile options; and 3 more.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Mobile Analytics: Reimagine Business User Experience
sponsored by SAP
RESOURCE: In this resource, find tips on how your organization can build a tailored mobile analytics environment for your end-users. Learn how to enable your audience to capture real-time insights, make instant decisions anytime, and on any device.
Posted: 07 Jul 2015 | Published: 07 Jul 2015


The Secret To Great Customer Service Is Your Platform
sponsored by
EBOOK: From the basics to advanced tactics, this e-book will show you how to build a customer engagement platform that is perfectly tailored to provide top-shelf customer service.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Deliver a Customer Experience That's Personalized, Smarter, and Faster
sponsored by
EBOOK: In this e-book, you'll learn about one product that can enable your customer service team to deliver a customer experience that's smarter, more personalized, and faster than ever before.
Posted: 07 Jul 2015 | Published: 07 Jul 2015
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