Customer Satisfaction

WEBCAST: This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.

Posted: 20 May 2013 | Premiered: May 20, 2013

WEBCAST: This in-depth webcast explores how utility companies can leverage SAP mobility tools to streamline business operations, get real-time access to their product and enterprise data from anywhere, and give their customers the support they need online, at any time.

Posted: 09 May 2013 | Premiered: May 9, 2013

WEBCAST: Watch this webinar today to discover how Europ Assistance Group was able to further improve their customer-oriented culture. Find out how they improved customer service levels and operational efficiency while also delivering new business innovations that could fuel growth and higher profitability.

Posted: 29 Apr 2013 | Premiered: Apr 29, 2013

WEBCAST: Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility.

Posted: 05 Apr 2013 | Premiered: Oct 25, 2012

WEBCAST: Discover how an enterprise-grade, cloud-based unified communications solution can help your users connect across the globe to increase productivity, business agility, and efficiency in a flexible, cost-efficient manner.

Posted: 04 Apr 2013 | Premiered: Nov 12, 2012

WEBCAST: Oracle customers, Breg, Key Energy Services, and iRobot describe how Oracle's CRM Cloud service powers innovation and drives their businesses forward.

Posted: 03 Apr 2013 | Premiered: Oct 25, 2012

VIDEO: This brief video shows how SAP mobile tools will help your customers bank anytime, anywhere. Learn how you can transform your banking business by taking the branch to the customer. Personalize their experience and empower your employees to partner with them and become their trusted advisors.

Posted: 22 Mar 2013 | Premiered: 22 Mar 2013

WEBCAST: Access this in-depth webcast to learn which enterprise processes best leverage the combination of Master Data Management and Business Process Management. Discover how their alignment can provide you the assurance that your master data is a trusted asset to your organization.

Posted: 12 Mar 2013 | Premiered: Mar 8, 2013

WEBCAST: This comprehensive webcast explores how advanced information capture and case management capabilities can address new market demands and create better engagements throughout the customer lifecycle.

Posted: 05 Mar 2013 | Premiered: Mar 5, 2013

WEBCAST: Access this in-depth webinar to learn the current customer engagement industry trends, customer requirements, and goals of those in the insurance sector.Continue on to explore the business drivers and strategic responses surrounding the top ten technology initiatives for insurance.

Posted: 05 Mar 2013 | Premiered: Nov 28, 2012

WEBCAST: Consult this webcast to experience three critical deliverables common to every project. Learn how iRise turned a challenging situation into a solution by tuning into this webinar now.

Posted: 04 Mar 2013 | Premiered: Mar 4, 2013

VIRTUAL ENVIRONMENT: Question five featured in in SearchSecurity.com's IT Decision Center on SIEM asks top vendors in the space:  Do you offer assistance with deployment plans, with estimates for installation and tuning, as well as manpower estimate to complete tasks?  Find out what these vendors have to say by accessing their answers to this question now.

Posted: 27 Feb 2013 | Premiered: 27 Feb 2013

VIDEO: As today's consumers have quickly become more powerful and influential, they have also become more demanding than ever- expecting a personalized experience. Access this brief video to discover a social enterprise service program that listens, manages, and engages with your customers- and their influencers – across the internet and social networks.

Posted: 27 Feb 2013 | Premiered: 27 Feb 2013

VIDEO: This helpful webcast explores  a technology that can capture incoming documents and information to automate downstream business processes quickly, efficiently and cost effectively, resulting in faster and more accurate customer transactions and improve customer service.

Posted: 22 Feb 2013 | Premiered: 24 Jan 2013

VIDEO: Access this brief video to explore the benefits of a business process management technology that will enable you to onboard new customers more efficiently. Find out how you can benefit from advanced information capture, mobile technology and business process management technologies.

Posted: 21 Feb 2013 | Premiered: 31 Aug 2012

VIDEO: Access this brief video to find out how you can increase your ability to respond with agility- and in the process make new customers, retain existing ones, and handle new requests with ease.

Posted: 21 Feb 2013 | Premiered: 14 May 2012

VIDEO: Access this video to discover how you can deliver the right answer at the right time to customers no matter the channel. From self-service website queries to social media and your contact center, providing consistent and relevant answers faster increases customer loyalty and reduces costs.

Posted: 02 Jan 2013 | Premiered: 31 Oct 2012

VIDEO: Access this video to join a dynamic conversation on perfecting your customers' interaction with your brand. Discover the key principles of attracting new customers and how to bring together their expectations, intent and behaviors with your brand for financial benefit.

Posted: 02 Jan 2013 | Premiered: 18 Oct 2012

VIDEO: This brief webcast examines the step by step process your customers go through when interacting with your brand, and how you can optimize that experience.Learn how you can unify the experience through all the channels your customers are choosing to interact with you through cross-channel alignment.

Posted: 28 Dec 2012 | Premiered: 18 Oct 2012

WEBCAST: Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive.

Posted: 28 Dec 2012 | Premiered: Oct 18, 2012

WEBCAST: Watch this video to learn why the cloud is the best way to deliver agile customer service because of its continuous updates and minimal IT capability requirements.

Posted: 28 Dec 2012 | Premiered: Oct 18, 2012

VIDEO: In this brief video, discover how utilizing the right technology innovations can enable you to drastically improve the customer experience, foster loyalty, and ultimately grow your brand. Watch now to find out the advantages of using innovative technologies like mobile applications, loyalty points, and automated email reminders.

Posted: 20 Dec 2012 | Premiered: 20 Dec 2012

WEBCAST: Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks.

Posted: 20 Dec 2012 | Premiered: Dec 20, 2012

VIDEO: This brief video outlines how the right technology can enable the public sector industry to greatly enhance their customer experience and foster loyalty. Watch now to find out the advantages of using innovative technologies like mobile applications, live-chat capabilities, and automated email reminders.

Posted: 20 Dec 2012 | Premiered: 20 Dec 2012

WEBCAST: This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa.

Posted: 20 Dec 2012 | Premiered: Dec 20, 2012