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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer SatisfactionMultimedia (View All Report Types)
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Case Study: Improve Customer Experience with Managed Services
sponsored by Cisco & Fujitsu
VIDEO: Watch this brief video to learn about the managed services provider Mitchells & Butlers, a leading managed pub and pub restaurant operator, owning around 2,000 businesses offering food, drink and entertainment across the UK, partnered with to bring innovation to their business and help support a better guest experience.
Posted: 22 Oct 2014 | Premiered: 22 Aug 2013

Cisco & Fujitsu

Turn your Contact Center from Cost Center to Revenue Generator
sponsored by IBM
WEBCAST: Uncover best practices for delivering a seamless customer experience across multiple touch-points.
Posted: 21 Oct 2014 | Premiered: Oct 21, 2014

IBM

Looker lets Venmo see the impact of product changes on user behavior
sponsored by Looker
VIDEO: Tune into the following videocast to learn how Venmo is leveraging Looker to see the impact of product changes on user behavior and ultimately what this technology can do for you as well.
Posted: 21 Oct 2014 | Premiered: 21 Oct 2014

Looker

Increase Customer Engagement by Empowering Business Users to Curate Your Web Store
sponsored by IBM
WEBCAST: Uncover tips and best practices for creating a personalized digital experience.
Posted: 20 Oct 2014 | Premiered: Aug 21, 2014

IBM

Calculating Customer Lifetime Value: Analysis to Loyalty
sponsored by Looker
WEBCAST: Tune into the following webinar to learn what it takes to accurately calculate customer lifetime value and how by doing so successfully, you can drive improvements across all aspects of you company.
Posted: 20 Oct 2014 | Premiered: Oct 20, 2014

Looker

Capture and Case Management - The Dynamic Duo For Superior Customer Experience
sponsored by IBM.
WEBCAST: Join Analyst Harvey Spencer in this informative webcasts to get a look at how Case Management and Capture work together to manage multiple streams of semi-structured and unstructured data in real time and how it can ultimately benefit your business.
Posted: 10 Oct 2014 | Premiered: Oct 10, 2014

IBM.

Optimizing Customer Service with Next Generation Analytics
sponsored by IBM.
WEBCAST: Join IBM in the following webcast for a look at a new generation of solutions that can apply Analytics to mine vast stores of customer data and extract a complete picture of the customer and behavior to provide contact centers and customer experience executives with the information they need to create lasting customer engagement.
Posted: 10 Oct 2014 | Premiered: Oct 10, 2014

IBM.

Great Customer Service Takes off at WestJet
sponsored by IBM
VIDEO: Learn why WestJet turned to IBM Security Identity and Access Management to gain a better understanding of its guests.
Posted: 09 Oct 2014 | Premiered: 24 Oct 2013

IBM

Unlock possibilities with IBM MessageSight
sponsored by IBM
WEBCAST: Check out this brief video to learn about a way to connect sensors and mobile devices safely, securely, and conveniently to the cloud. You'll learn about a new full-featured messaging appliance that connects customer apps and front office systems with back office systems, delivering the performance and simplicity needed for the mobile world.
Posted: 08 Oct 2014 | Premiered: Oct 8, 2014

IBM

Webcast-Why Exceptional Digital Experiences are critical in achieving competitive advantage
sponsored by IBM
WEBCAST: Attend the following webcast to see what it takes to deliver a rich and engaging digital experience, improve website and app stickiness, and ultimately, create a positive brand association and position of authority in the market place.
Posted: 16 Sep 2014 | Premiered: Sep 16, 2014

IBM

Webcast -The Business Value of Creating Exceptional Digital Experiences-Findings from IDC
sponsored by IBM
WEBCAST: Tune into the following webcast to hear from Melissa Webster, Program Vice President of Content and Digital Media Technologies for IDC and Anthony Fiorot, WW Portals and Digital Experience Solution Sales Leader for IBM Software Group as they review the findings of IDC's recent analytical report on delivering exceptional customer experiences.
Posted: 16 Sep 2014 | Premiered: Sep 16, 2014

IBM

Exceptional Customer Experiences: One Platform for Every Communication Channel
sponsored by IBM
VIDEO: The following video demo highlights how a fictional company, Greenwell Financial, used IBM's Digital Experience platform to create market-leading customer experiences. Additionally, this demo explores new features coming in the platform such as renditions, new integrations, and more.
Posted: 16 Sep 2014 | Premiered: 16 Sep 2014

IBM

Drive Smarter Sales: The Future of Sales Force Automation and Mobile Selling
sponsored by Oracle Corporation
WEBCAST: Sales mobility has grown to more than a preference – remote employees are mandatory to stay ahead of increased competition and meet demands from customers. This webcast, hosted by Gartner analyst Rob Desisto, discusses sales force automation and mobile selling.
Posted: 08 Sep 2014 | Premiered: Sep 8, 2014

Oracle Corporation

Going Digital: How to Develop Technology to Attract and Retain Digital Customers
sponsored by Hewlett-Packard Limited
WEBCAST: Bryan Glick, Editor in Chief of Computer Weekly, sits down with Barry Maybank, Client Principal of the Digital Customer Experience at HP Enterprise Services, to discuss the drivers of going digital and how to take advantage of your customers becoming increasingly tech savvy.
Posted: 05 Sep 2014 | Premiered: Sep 5, 2014

Hewlett-Packard Limited

Oracle BigMachines CPQ Cloud: Thomson Reuter's Success
sponsored by Oracle Corporation
VIDEO: In this video case study, learn how Thomson Reuters harnessed the Oracle CPQ Cloud (Configure, Price, and Quote) to decrease their quote time from 3-7 days to 30 minutes by eliminating the need for manual quotes. And because the sales processes are in the cloud, they will scale as your business grows.
Posted: 03 Sep 2014 | Premiered: 11 Apr 2014

Oracle Corporation

The Engagency and Rackspace Story
sponsored by Rackspace
VIDEO: Find out what changes a digital systems integrator organization made to ensure their customer's mission-critical systems are always up and running.
Posted: 15 Aug 2014 | Premiered: 15 Aug 2014

Rackspace

IBM Content Manager OnDemand Drives Customer Engagement to Increase Satisfaction, Raise ROI
sponsored by IBM
WEBCAST: This exclusive video covers an on-demand content management solution that can help you create positive customer engagement.
Posted: 31 Jul 2014 | Premiered: Nov 25, 2013

IBM

Solving Challenges with Big Data & Analytics - Retail Industry
sponsored by IBM
VIDEO: Find out how a retailer utilizes social media analytics, predictive analytics and big data to stay on top of emerging trends, and better connect with younger customers.
Posted: 11 Jul 2014 | Premiered: 11 Jul 2014

IBM

Using IBM Big Data & Analytics to Acquire, Grow and Retain Customers
sponsored by IBM
VIDEO: Find out how the Cincinnati Zoo utilized big data and analytics to personalize the customer experience for each person from the moment they enter the zoo.
Posted: 11 Jul 2014 | Premiered: 25 Feb 2014

IBM

Smarter Analytics: Predict your Customer's Next Best Action
sponsored by IBM
VIDEO: Find out how you can maximize the value of customer relationships with help from an analytics tool.
Posted: 11 Jul 2014 | Premiered: 30 Sep 2012

IBM

Customer Video: TripAdvisor CFO
sponsored by Workday
WEBCAST: Watch this concise webcast to discover how a single tool integrates HR and financial data to enable the largest travel website organization to provide top-notch service for their customers.
Posted: 22 Apr 2014 | Premiered: Dec 14, 2012

Workday

Customer Video: AAA NCNU
sponsored by Workday
WEBCAST: Watch this concise webcast now to discover the single tool which integrates HR's and the financial department's information, so you can have transparent, real-time access to your data.
Posted: 22 Apr 2014 | Premiered: Oct 17, 2013

Workday

Customer Video: TripAdvisor CEO
sponsored by Workday
WEBCAST: Watch this concise webcast to discover how an integrated platform across HR and financials, among many other processes enable the largest travel website organization to provide top-notch service for their customers.
Posted: 21 Apr 2014 | Premiered: Dec 7, 2012

Workday

3 Reasons Why CEM Is the Place to Innovate
sponsored by OpenText
WEBCAST: The following webcast intends to clarify the current state of customer experience management and how companies can start powerful initiatives of their own. Tune in now to find out how CMOs and CIOs need to work together to make CEM take flight, what needs to be addressed, and much more.
Posted: 19 May 2014 | Premiered: May 19, 2014

OpenText

The First Mile - Business Critical Real Time Customer Interactions
sponsored by Kofax, Inc.
WEBCAST: In this age of the empowered customer, companies are pressured to stay on their toes so as to retain customer loyalty in the most intuitive, fast, responsive means possible. In this fascinating webcast, learn the importance of the business-critical First Mile of customer interactions – the point at which customer loyalty is either gained or lost.
Posted: 31 Mar 2014 | Premiered: Mar 31, 2014

Kofax, Inc.
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