Customer Satisfaction Reports

WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.

Posted: 01 Jul 2014 | Published: 01 Jul 2014

EGUIDE: "It's difficult to have a single view of the customer because of all the forms of communication," says Donna Fluss of DMG Consulting. As customer experience management (CEM) spans multiple departments and tools, optimizing CEM can be a complex and daunting task. Fortunately, this expert e-guide serves as a roadmap to CEM transformation.

Posted: 01 Jul 2014 | Published: 01 Jul 2014

WHITE PAPER: Uncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era.

Posted: 01 Jul 2014 | Published: 01 Jul 2014

CASE STUDY: Find out how HP is helping the UK Post Office manage over 3 million customer accounts, and enhance their customer experience.

Posted: 01 Jul 2014 | Published: 31 May 2014

WHITE PAPER: Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future?

Posted: 30 Jun 2014 | Published: 26 Jun 2014

WHITE PAPER: View this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses.

Posted: 27 Jun 2014 | Published: 27 Jun 2014

EGUIDE: In this e-guide, Brian K. Walker of Forrester and other experts provide six key factors that can make or break a customer's shopping experience and, ultimately, an e-commerce business.

Posted: 24 Jun 2014 | Published: 24 Jun 2014

WHITE PAPER: Find out which platform is capable of maximizing the performance of your e-commerce web site, increasing sales and improving customer satisfaction.

Posted: 20 Jun 2014 | Published: 20 Jun 2014

WHITE PAPER: Find out how you can improve customer satisfaction, become more competitive and reduce the cost of acquiring and retaining loyal customers by investing more money in contact center technologies.

Posted: 17 Jun 2014 | Published: 31 Dec 2013

WHITE PAPER: Find out what you need to know to ensure your contact center runs to the best of its ability.

Posted: 16 Jun 2014 | Published: 31 Dec 2013

WHITE PAPER: Find out how adopting an omnichannel experience can improve the purchase order process, and benefit both the customers and the business.

Posted: 16 Jun 2014 | Published: 30 Sep 2012

WHITE PAPER: Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions.

Posted: 12 Jun 2014 | Published: 30 Apr 2013

WHITE PAPER: Find out how learning more about what your customers want can boost your customer loyalty rates.

Posted: 12 Jun 2014 | Published: 30 Apr 2014

WHITE PAPER: The following white paper provides readers with practical advice on how to choose the best CMS for customer experience management. Learn about the 6 roadmap checkpoints for choosing the right CMS, 20 important features to consider, and more.

Posted: 10 Jun 2014 | Published: 10 Jun 2014

WHITE PAPER: Uncover the key features of the SAP Customer Engagement Intelligence application, so you can form valuable relationships with your customers.

Posted: 04 Jun 2014 | Published: 04 Jun 2014

WHITE PAPER: One of the simplest ways to connect with your customers is one they use daily with their friends -- SMS, or text message. In this buyer's guide, learn all about the use of SMS for a variety of customer relationship management (CRM).

Posted: 30 May 2014 | Published: 30 May 2014

WHITE PAPER: This brief paper highlights a leading acceleration system combined with SQL Server in-memory OLTP and how it improves customer experience by boosting system response time and business productivity.

Posted: 28 May 2014 | Published: 28 May 2014

EBOOK: Automation technologies were created to provide customers with a standardized, consistent experience. Why, then, are companies trying to avoid them? In this e-book, you'll learn why automation technologies don't work for every contact center use case, regardless of their intent.

Posted: 28 May 2014 | Published: 28 May 2014

WHITE PAPER: Access this paper to see how a leading acceleration system combined with SQL Server in-memory OLTP improves customer experience by boosting system response time and business productivity.

Posted: 27 May 2014 | Published: 27 May 2014

EGUIDE: This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.

Posted: 21 May 2014 | Published: 21 May 2014

WEBCAST: The following webcast intends to clarify the current state of customer experience management and how companies can start powerful initiatives of their own. Tune in now to find out how CMOs and CIOs need to work together to make CEM take flight, what needs to be addressed, and much more.

Posted: 19 May 2014 | Premiered: May 19, 2014

WHITE PAPER: This white paper takes a look at the capabilities of a unified suite of SaaS solutions and their capabilities when it comes to meeting changing customer demands and driving innovation.

Posted: 16 May 2014 | Published: 28 Feb 2013

WHITE PAPER: This informative resource paves a path to profitable customer relations for your organization and offers 5 key recommendations for creating amazing customer experiences.

Posted: 14 May 2014 | Published: 31 Jan 2014

WHITE PAPER: While mobile self-scanning technology helps retailers improve the shopping experience, many businesses worry about the impact mobility will have on shrink. In this informative white paper, learn how to combine technical, operational, and psychological deterrents to reap the benefits of mobile shopping while also minimizing shrink concerns.

Posted: 13 May 2014 | Published: 13 May 2014

WHITE PAPER: Read this exclusive white paper now to find out the differences between omni-channel and multi-channel technologies, as well as which more is more highly recommended.

Posted: 05 May 2014 | Published: 31 Jan 2014