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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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Nine Ways Your WCM Platform Enables Customer Experience Management
sponsored by Sitecore
WHITE PAPER: In this guide, you will learn the 9 most important customer experience capabilities to look for in a WCM, why WCM should be the backbone of your customer experience management strategy, and how you can integrate WCM tools with other marketing systems.
Posted: 04 Dec 2015 | Published: 30 Sep 2015

Sitecore

Big Data in Marketing: Passing Power from Businesses to Consumers
sponsored by Bazaarvoice
EGUIDE: The days of clumping customers together based on zip code, age and income are falling by the wayside, thanks to the power of big data integration. In this e-guide, explore this shift taking place in the business world, as big data in marketing empowers customers over companies. Read on to learn more.
Posted: 03 Dec 2015 | Published: 03 Dec 2015

Bazaarvoice

Selling with Social: New Research to Improve Online Sales
sponsored by Bazaarvoice
WHITE PAPER: In this white paper you will examine who is generating and using consumer-generated content, where they are using it, and how it is impacting offline buying behavior. Read on to explore the findings of this study and recommendations on how to apply these insights to your own marketing endeavors.
Posted: 03 Dec 2015 | Published: 03 Dec 2015

Bazaarvoice

Are you Delivering a Great Mobile Experience?
sponsored by IBM
VIDEO: In this video, discover findings from over a thousand consumer respondents regarding what constitutes as an optimal mobile app experience. Tune in and you'll also learn the economic consequences of missing out on mobile.
Posted: 01 Dec 2015 | Premiered: 01 Dec 2015

IBM

Case Study: Bank Improves Customer Experience with a Better Call Center
sponsored by NetScout Systems, Inc.
CASE STUDY: Access this case study to discover how one bank pinpointed the root of its call center issues and ensured constant uptime, fast service, and a positive customer experience.
Posted: 30 Nov 2015 | Published: 30 Nov 2015

NetScout Systems, Inc.

Selling with Social: How Social Curation Drives Engagement and Sales
sponsored by Bazaarvoice
WHITE PAPER: Access this white paper now to learn how your business can use rich social content and customer feedback to drive engagement trust and conversion.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Bazaarvoice

How customer's social conversations drive acquisition, retention, and innovation
sponsored by Bazaarvoice
WHITE PAPER: Using the banking industry as a use case, access this white paper about social media to discover how you can seize the opportunity to redefine your brand and earn new customers by tapping into conversations, status updates, and more.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Bazaarvoice

The Syndication Effect: Sharing Customer Content to Boost Sales and Insights
sponsored by Bazaarvoice
WHITE PAPER: Access this white paper to learn how sharing customer content across a network of retail and brand partners leads to better sales, insights, and search traffic – and why there's no such thing as "enough" user-generated content.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

Bazaarvoice

7 ways the mobile consumer changes everything
sponsored by Bazaarvoice
WHITE PAPER: Discover how this new mobile customer is changing the retail landscape in this white paper. Download now to get 7 tips to help you attract and keep the mobile focused consumers.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

Bazaarvoice

Which Contact Center as a Service Provider is Best for Your Organization's Needs?
sponsored by 8x8, Inc.
ANALYST REPORT: This analyst report provides an inside look into this season's CCaaS market, evaluating 9 leading providers in the industry. View now to compare the strengths, weaknesses, and capabilities of these CCaaS solutions to uncover which would be the best fit for your organization's specific use case.
Posted: 23 Nov 2015 | Published: 15 Oct 2015

8x8, Inc.

The info-hungry consumer: 3 trends transforming the online food and beverage landscape
sponsored by Bazaarvoice
WHITE PAPER: While there is an influx of consumer-generated content created online, many businesses have yet to translate that to e-commerce. Access this white paper now to learn about 3 consumer trends transforming the online food and beverage landscape.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Bazaarvoice

Marketing Case Study: Uponor's Customer-focused Digital Strategy
sponsored by Sitecore
CASE STUDY: But Upnor wanted to launch two audience-specific portal sites to provide customer focused content via the web so they chose one vendor to help them reach their goal. Access this case study now to learn what solution Upnor chose and how they were able to increase sales leads by 50%.
Posted: 19 Nov 2015 | Published: 19 Nov 2015

Sitecore

It’s Always Personal: How Context-Driven Content Fuels Sales Growth
sponsored by Sitecore
WHITE PAPER: How essential it is to have a deep understanding of the overall customer journey? Get 5 top tips for delivering context-driven commerce and learn how personalized, contextualized content can translate into engaging experiences for your customers.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

Sitecore

7 Lessons from visionary Context Marketers
sponsored by Sitecore
WHITE PAPER: Learn why it's critical for marketers to develop a new mindset to match the expectations of the empowered customer. Plus, uncover how your marketing team can create intuitive, contextual experiences that can exceed customer expectations, and drive more business to your door.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

Sitecore

Assessing the Business Value of IBM Digital Experience on Cloud
sponsored by IBM
WHITE PAPER: View this IDC research report to learn how businesses are adopting cloud technologies to improve customer experiences, and discover vendor capabilities that can lead to: cost reductions, increased productivity, and more.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

IBM

Case Study: Document Management Service Purchases Scanners Built for Speed and Productivity
sponsored by Kodak
CASE STUDY: This case study showcases how one company's struggle with document management was alleviated with the purchase of scanners that perform at top speed and provide superior image quality. Access now to learn how outsourcing your scanning processes can increase your enterprise's overall productivity and improve customer confidence in your services.
Posted: 16 Nov 2015 | Published: 31 Jul 2015

Kodak

Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM
sponsored by Microsoft
VIDEO: This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.
Posted: 10 Nov 2015 | Premiered: 10 Nov 2015

Microsoft

How to Know if Your Business is Ready for CRM SaaS
sponsored by Microsoft
WHITE PAPER: In this white paper, learn how to tackle specific CRM challenges and how SaaS options can help your organization adapt to changing customer expectations and behaviors.
Posted: 10 Nov 2015 | Published: 10 Nov 2015

Microsoft

Capitalize on Customer Insight and Expand your Business with Cloud
sponsored by IBM
VIDEO: Tune into this brief video to discover how SaaS can help deliver the customer insights you need to generate revenue from social, historical and operational data.
Posted: 04 Nov 2015 | Premiered: 22 Feb 2015

IBM

Use WCM to engage and retain customers
sponsored by TechTarget
RESOURCE: Effective customer experience management considers WCM just one element in a broad foundation for business success. Complete our brief CEM survey for complimentary access to our resource, Rethinking WCM to Engage and Retain Customers.
Posted: 03 Nov 2015 | Published: 02 Nov 2015

TechTarget

How Safety Insurance Used Data to Improve Customer Experience
sponsored by IBM
WEBCAST: In this webcast, learn how Safety Insurance used business intelligence and analytics platforms to streamline customer data synthesis, allowing them to improve customer experience, and save on costs through automation and increased reporting efficiency.
Posted: 29 Oct 2015 | Premiered: Feb 2, 2015

IBM

Cisco Collaboration Endpoints
sponsored by Global Knowledge
WHITE PAPER: This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.
Posted: 21 Oct 2015 | Published: 21 Oct 2015

Global Knowledge

Gain New Insights and Enhance Consumer Engagements
sponsored by IBM
WHITE PAPER: Access this white paper and discover ways to capitalize on consumer data to drive desired business outcomes and increase marketing ROI.
Posted: 20 Oct 2015 | Published: 29 May 2015

IBM

How Leading Retailers Improve the Customer Experience
sponsored by IBM
WHITE PAPER: This report explains the best practices of retailers that outperform their peers. Learn how leading retailers optimize the customer experience by using analytics to inform merchandising activities as well as to make better marketing, sales, and sourcing decisions.
Posted: 19 Oct 2015 | Published: 31 Jul 2013

IBM

Internet of Things (IoT) Reports and Videos
sponsored by SAP
WHITE PAPER: Access this resource portal to find a rich collection of Internet of Things (IoT) reports and videos revealing the technological, economic, and social impacts of the hyper-connected economy.
Posted: 19 Nov 2015 | Published: 19 Nov 2015

SAP
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