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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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How manufacturers can use value selling to deliver great experiences at every touch point
sponsored by Infor
WHITE PAPER: 60% of B2B buyers said they spent more time researching purchases and 40% said they waited longer than they did the year before to contact a salesperson. Salespeople aren't just order takers yet! Read on to discover value selling and how CRM solutions give your salespeople the right tools for the job.
Posted: 07 Jul 2016 | Published: 30 Jun 2015

Infor

How to Actively Manage Customer Experience with True Proactive Care
sponsored by IBM
WHITE PAPER: Proactive customer care seeks to settle customer complaints before the customer can take direct action. This may sound both ideal and unachievable, but with the wealth of data recently made available to us, proactive engagement looks to is the next step in customer care's evolution. In this white paper, learn what it means to be truly proactive.
Posted: 07 Jul 2016 | Published: 30 Sep 2015

IBM

Big River Communications Improves Productivity with CRM Solution
sponsored by Infor
CASE STUDY: This case study highlights the challenges faced by Big River Communications and how they were able to implement a CRM solution that not only conquered these obstacles, but delivered a 98% customer satisfaction rate and more.
Posted: 06 Jul 2016 | Published: 06 Jul 2016

Infor

Infor CRM Customers will keep coming back
sponsored by Infor
RESOURCE: If you already have a CRM solution, there's a good chance that you are not taking full advantage it. Many CRM strategies are failing to meet their full potential. Read on to discover the holes in your CRM strategy.
Posted: 05 Jul 2016 | Published: 30 Jun 2015

Infor

CRM helps maintain high levels of customer satisfaction
sponsored by Infor
CASE STUDY: Organization is the key to success in every industry. Learn how CRM enabled one company to keep employees and projects organized and up-to-date to improve overall business performance and deliver high levels of customer satisfaction.
Posted: 01 Jul 2016 | Published: 30 Jan 2015

Infor

Customer Experience Is the Battleground
sponsored by Avaya TSG
RESEARCH CONTENT: 81% of customers now expect organizations to deliver multiple lines of communication through an omnichannel presence. Read on to discover what other standards customers are setting and how to meet their expectations when it comes to delivering the best possible customer experience.
Posted: 30 Jun 2016 | Published: 30 Jun 2016

Avaya TSG

Financial Services: Creating the Connected Customer Experience
sponsored by Avaya TSG
WHITE PAPER: Success in the financial services industry means creating a connected customer experience in every interaction, in every part of the institution. This guide walks you through each step and the different roles to be played in creating connected customers.
Posted: 30 Jun 2016 | Published: 30 Jun 2016

Avaya TSG

At Radio Flyer, Customer Engagement is Not Something to Toy With
sponsored by Avaya CenturyLink
CASE STUDY: Read on to learn how the iconic Radio Flyer company entered the digital age in 2010, what has enabled them to stay up-to-date since, and how advances in data collection have driven reform in product quality, delivery, and reinvigorated the customer service that has kept them in business over the last 99 years.
Posted: 29 Jun 2016 | Published: 29 Apr 2016

Avaya CenturyLink

Customer Experience Is the Battleground
sponsored by Avaya CenturyLink
RESOURCE: 81% of customers now expect organizations to deliver multiple lines of communication through an omnichannel presence. Read on to discover what other standards customers are setting and how to meet their expectations when it comes to delivering the best possible customer experience.
Posted: 29 Jun 2016 | Published: 29 Jun 2016

Avaya CenturyLink

3 Customer Engagement Pillars: Driving Customer Lifetime Value to New Heights
sponsored by Avaya CenturyLink
WHITE PAPER: Customer engagement is the central ingredient to improving long term customer retention rates. This resource describes the three pillars of customer engagement required to derive maximum value from every customer interaction.
Posted: 29 Jun 2016 | Published: 31 Dec 2015

Avaya CenturyLink

Infor CRM for industrial manufacturing
sponsored by Infor
WHITE PAPER: Industrial manufacturers are struggling to maintain profit and achieve any significant growth. This CRM solution designed for industrial manufacturers enables you to identify key data trends and deliver the best products and services possible.
Posted: 29 Jun 2016 | Published: 29 Jun 2016

Infor

Foster Loyalty Through Effortless Customer Journeys
sponsored by Genesys
WEBCAST: The latest method of driving customer loyalty is developing and maintaining an omnichannel presence—but how do you achieve this success? This webcast discusses how to improve customer loyalty through the creation of an omnichannel presence and communications, and how to track a customer's journey to identify trends in channel usage.
Posted: 28 Jun 2016 | Premiered: Jun 8, 2016

Genesys

CRM is the Key to Getting Customers to Renew and Spend More Money With You
sponsored by Infor
WHITE PAPER: It's no secret that increasing customer retention significantly boosts profit – and it takes modern CRM strategies to get there. That's why it might be time for you to take another look at your CRM tools. Use this white paper to help your assess how valuable and functional your CRM apps really are or to help jumpstart your next implementation.
Posted: 28 Jun 2016 | Published: 31 Dec 2015

Infor

Spotlight Opens Up New Web Channels
sponsored by UXC Oxygen
WHITE PAPER: When one fabric, craft, and home interiors chain assessed potential e-commerce solutions, they faced a number of key considerations. Learn how Spotlight Pty Ltd was able to implement a scalable strategy that helped them enhance the customer experience and drive revenue.
Posted: 28 Jun 2016 | Published: 28 Jun 2016

UXC Oxygen

Australian Digital Experience Report
sponsored by SAP
WHITE PAPER: 76% of satisfied customers demonstrate brand loyalty. In this report, learn more about how Australian consumer preferences are shifting towards digital channels, and what you can do to close the gap between expectations and delivery.
Posted: 27 Jun 2016 | Published: 27 Jun 2016

SAP

Retailers Get Personal: Using Analytics to Deliver Profitable Customer Experiences
sponsored by Oracle Corporation
WHITE PAPER: Retailers know their challenge isn't just gathering more data, but optimizing the use of the data they currently have. Explore ways to improve everything from supply chain management to the customer experience by leveraging actionable insights.
Posted: 24 Jun 2016 | Published: 24 Jun 2016

Oracle Corporation

Workspace management specialist triples content production with custom marketing strategy
sponsored by NetPress
WHITE PAPER: When expanding into international markets, it is important to realize that marketing strategies will need to be adjusted and localized to specific markets. Learn about a service that enables you to address multiple markets at scale and achieve increased international success without breaking the bank.
Posted: 23 Jun 2016 | Published: 23 Jun 2016

NetPress

Why is content marketing different in Germany, and how should US and UK businesses approach it?
sponsored by NetPress
WHITE PAPER: It is impossible to translate campaigns from the US/UK for the German market and have them maintain the same level of success. Find out why simple translations won't work, what makes the German market unique, and how to refine your strategy for success.
Posted: 23 Jun 2016 | Published: 23 Jun 2016

NetPress

How to generate high quality leads sustainably in the German market
sponsored by NetPress
WHITE PAPER: The German market holds very lucrative potential, especially when it comes to IT, but it requires a cautious approach that is very different from US and UK sales tactics. Read on to learn six key "dos and don'ts" for content marketing in the German market.
Posted: 22 Jun 2016 | Published: 22 Jun 2016

NetPress

5 ways to accelerate transformation with Google for Work
sponsored by Accenture
WHITE PAPER: Learn 5 ways Google for Work can enable retailers to take charge of digital transformation to deliver the frictionless experiences customers demand, including: enhance employee productivity, improve inventory management, create a true omnichannel experience, and 2 more.
Posted: 21 Jun 2016 | Published: 21 Jun 2016

Accenture

Why Omnichannel Experience Delivery is a Full Contact Sport
sponsored by Genesys
EGUIDE: Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently.
Posted: 21 Jun 2016 | Published: 07 Jun 2016

Genesys

Utilities are Getting 'Smarter' About Using Big Data
sponsored by Oracle Corporation
WHITE PAPER: Utilities companies that develop a collaborative culture are better able to apply analytics to new uses and new kinds of data. Explore ways utilities companies are using data to exercise increasing control over energy usage and costs, provide personalized customer service, and better equip call center reps to resolve issues quickly.
Posted: 21 Jun 2016 | Published: 21 Jun 2016

Oracle Corporation

Strengthen Customer Relationships Through Data
sponsored by Oracle Corporation
WHITE PAPER: Consolidating different relationships into a comprehensive view is a key way to fully leverage big data and analytics tools. Discover ways to determine customer behavior, as well as how to shape marketing materials and offers based on a complete understanding of the customer.
Posted: 21 Jun 2016 | Published: 21 Jun 2016

Oracle Corporation

Customer experience strategy hinges on insight from analytics
sponsored by [24]7 Customer, Inc.
EGUIDE: The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost.
Posted: 28 Jun 2016 | Published: 24 Jun 2016

[24]7 Customer, Inc.

Omnichannel customer experience takes aim at information silos
sponsored by [24]7 Customer, Inc.
EGUIDE: Omnichannel customer experience strategies break down data silos that have held back multichannel strategies. Read on to learn how to view different channels as part of the bigger picture, gauge your companies investments in each channel, and how the omnichannel approach is presenting a shift in how we think about customer experience management.
Posted: 27 Jun 2016 | Published: 24 Jun 2016

[24]7 Customer, Inc.
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