Customer Retention

WHITE PAPER: Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.

Posted: 20 Dec 2012 | Published: 31 Oct 2012

WHITE PAPER: This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier.

Posted: 19 Dec 2012 | Published: 19 Dec 2012

WHITE PAPER: Read this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.

Posted: 19 Dec 2012 | Published: 30 Apr 2010

WHITE PAPER: Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.

Posted: 18 Dec 2012 | Published: 31 Oct 2011

WHITE PAPER: A 2012 Customer Experience Trends survey found that cross-channel inconsistency was consumers #1 complaint of businesses today. Read this paper to learn what 4 components are crucial to delivering a consistent customer experience and uncover strategies for integrating them into your business's customer service and support processes.

Posted: 18 Dec 2012 | Published: 29 Feb 2012

WHITE PAPER: This research-backed independent study unveils the current market dynamics driving MSP adoption, the benefits and challenges of being an MSP, and how solutions from N-able can help you be the best MSP possible.

Posted: 17 Dec 2012 | Published: 17 Dec 2012

WHITE PAPER: Providing an exceptional customer experience is more important than ever before, but many organizations current customer service practices fail to meet customer's expectations. Read this paper to learn 6 simple ways to enhance your service and support strategies in order to provide a better overall customer experience.

Posted: 17 Dec 2012 | Published: 17 Dec 2012

WHITE PAPER: Exceptional customer service starts with providing a great customer experience – but meeting the demands and expectations of today's consumers is harder than ever before. Read on to learn how the right customer relationship management technology can help and learn 6 practical ways to significantly enhance your customer service strategies.

Posted: 17 Dec 2012 | Published: 17 Dec 2012

WHITE PAPER: This paper explains how social intelligence enriches social media data with demographic and customer spending data to provide a deeper view of customer discussions and what factors influence them. Discover one social intelligence tool that offers advanced social intelligence capabilities.

Posted: 14 Dec 2012 | Published: 14 Dec 2012

WHITE PAPER: The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience.

Posted: 14 Dec 2012 | Published: 14 Dec 2012

WHITE PAPER: Phenomenal customer service has never been more critical. A 2011 CEI report shows that 89% of customers will stop doing business with a company after a single bad experience. Inside this resource, learn more about the role of customer service in delivering a great customer experience and find out what strategies market leaders are using.

Posted: 13 Dec 2012 | Published: 13 Dec 2012

WHITE PAPER: The customer experience is playing a bigger role in the consumer market as well as the B2B buying process. Sales professionals need to provide a consistent and personalized experience from the very first interaction – but legacy sales strategies are fragmented. Read on to learn how to optimize your sales methods for the age of the customer.

Posted: 13 Dec 2012 | Published: 13 Dec 2012

WHITE PAPER: Today, customers hold the buying power – not marketing. In fact, research shows that 73% of customers will be loyal to brands that deliver a great customer experience. Read this paper to discover how the customer experience is driving business value and learn the 3 key principles  of delivering an exceptional experience.

Posted: 13 Dec 2012 | Published: 13 Dec 2012

WHITE PAPER: This white paper presents the findings of a survey by Oracle to see how European shoppers currently feel about their experiences with businesses. It reveals consumer preferences in terms of communicating with brands, issue resolution, the impact of poor customer service and what makes the ideal customer experience (CX).

Posted: 11 Dec 2012 | Published: 27 Nov 2012

WHITE PAPER: Delivering a stellar customer experience can mean the difference between remaining competitive and going out of business in today's hyper-competitive, hyper-connected business world. Read this paper to learn 7 ways to improve your customer experience management (CEM) strategy and how to avoid common CEM pitfalls.

Posted: 11 Dec 2012 | Published: 01 Sep 2012

WHITE PAPER: Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor."

Posted: 06 Dec 2012 | Published: 06 Dec 2012

WHITE PAPER: This white paper explains why businesses in all sectors need SCV because it gives a true view of customers and allows you to offer them products and services they're more likely to want.

Posted: 27 Nov 2012 | Published: 27 Nov 2012

WHITE PAPER: This white paper dispels myths about Single Customer View and points businesses towards practical and effective business plans.

Posted: 26 Nov 2012 | Published: 30 Jun 2012

WHITE PAPER: In this 1to1® Executive Dialogue, industry experts discuss the steps business leaders should take to leverage loyalty programs, integrated CRM, and customer insights to deliver a unified, personalized, and relevant customer experience that maximizes customer loyalty.

Posted: 18 Sep 2012 | Published: 01 Sep 2012

WHITE PAPER: It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.  

Posted: 13 Sep 2012 | Published: 01 Mar 2012

WHITE PAPER: This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.

Posted: 24 Aug 2012 | Published: 24 Aug 2012

WHITE PAPER: As more companies begin to implement customer relationship management (CRM) applications, many struggle with common integration challenges. This paper offers a three step success model for CRM integration projects. Read on to learn the characteristics, implementation requirements, benefits, data replication and process integration.

Posted: 22 Aug 2012 | Published: 01 May 2011

WHITE PAPER: Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.

Posted: 20 Aug 2012 | Published: 20 Aug 2012

WHITE PAPER: Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more.

Posted: 20 Aug 2012 | Published: 01 Mar 2011

WHITE PAPER: Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them.

Posted: 17 Aug 2012 | Published: 17 Aug 2012