sponsored by Oracle Corporation
Posted:  06 Jan 2014
Published:  06 Jan 2014
Format:  PDF
Length:  2  Page(s)
Type:  White Paper
Language:  English

In today’s consumer-empowered marketplace, your contact center agents must be available and equipped with the knowledge they need to handle customer issues quickly and efficiently. But, with the explosion of new channels – Web, social, and mobile – many companies lack the tools and processes required to deliver great customer experiences.

In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.

Contact Center Management | CRM | Customer Retention | Customer Satisfaction | Knowledge Management | Oracle (Product)

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