sponsored by IBM
Posted:  15 Nov 2013
Published:  31 May 2013
Format:  PDF
Length:  10  Page(s)
Type:  White Paper
Language:  English

Today's consumers are turning to online and mobile channels to shop, book travel, bank, and more. As e-commerce and m-commerce grow, the most successful organizations are proving to be those that provide a seamless customer experience across all channels.

This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals regarding the multichannel customer experience. Read on now to learn about the following topics:

  • The rise of online and mobile channels
  • Comparing the customer experience across channels
  • Integrating online and offline customer experiences
  • And more

Channel Management | Channel Management Software | CRM | CRM Best Practices | CRM Services | CRM Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Support Software | eCommerce | Mobile CRM | Mobile Device Management

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