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Customer Retention

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DEFINITION: Techniques to maintain relationships with existing customers.
Customer RetentionWhite Papers (View All Report Types)
51 - 75 of 171 Matches Previous Page  | Next Page
Architecting A Compelling and Engaging Digital Presence
sponsored by Limelight Networks, Inc.
WHITE PAPER: Creating meaningful relationships with your customers is one of the keys to success. Before the widespread adoption of digital communication, the resources and tools were often limited to sustain and improve these relationships. Consult this white paper to learn more about how digital communication creates new opportunities for businesses.
Posted: 12 Sep 2013 | Published: 12 Sep 2013

Limelight Networks, Inc.

How to Empower you Digital Presence
sponsored by Limelight Networks, Inc.
WHITE PAPER: View this white paper to learn how video can benefit your business. It discusses the steps you need to take to become a marketing leader in the industry.
Posted: 10 Sep 2013 | Published: 10 Sep 2013

Limelight Networks, Inc.

7 Ways Video Can Fuel Customer Engagement, Conversion and Acquisition
sponsored by Limelight Networks, Inc.
WHITE PAPER: Customer engagement, conversion and acquisition are important to the success of your company. Unfortunately, people don't always have the time to read everything you write. How can you remedy this? Learn how video can drive engagement to your business by reading this resource now.
Posted: 26 Aug 2013 | Published: 26 Aug 2013

Limelight Networks, Inc.

Leveraging the Power of the Peloton to Lead Change
sponsored by Global Knowledge
WHITE PAPER: This white paper combines the concept of the peloton with one of the most widely accepted approaches for enabling change in organizations: John P. Kotter's 8 Steps for Enabling Change.
Posted: 26 Jul 2013 | Published: 19 Jul 2013

Global Knowledge

5 Ways That MSPs Can Capitalize on Cloud Opportunities
sponsored by ConnectWise
WHITE PAPER: This insightful white paper details how MSPs can ensure the continued success of their businesses as the popularity of cloud computing continues to grow by offering the kind of indispensible personalized support to their clients that cloud giants can't provide.
Posted: 22 Jul 2013 | Published: 22 Jul 2013

ConnectWise

Create a Referral Program to Grow Your IT Business
sponsored by ConnectWise
WHITE PAPER: The primary mode of growth for most technology provider businesses is by good, old word of mouth.  Yet, many businesses have not established an official referral program to capture as many referrals as possible.  Check out this guide to find the proven best strategies for creating the perfect referral program for your business.
Posted: 16 Jul 2013 | Published: 16 Jul 2013

ConnectWise

6 Steps to Social Team Collaboration
sponsored by Jive Software
WHITE PAPER: According to a recent Oracle Global Research study, poor customer service can reduce revenues by as much as 20%. How can your business improve customer satisfaction without depleting the budget? View this white paper to learn more about collaboration and how it can drive customer service success.
Posted: 15 Jul 2013 | Published: 15 Jul 2013

Jive Software

Transform customer experiences and relationships: Three disruptive forces combine for breakthrough innovation
sponsored by Hewlett-Packard Company
WHITE PAPER: In this helpful resource, explore how you can leverage data management, decision support, and agile services to better manage the customer information lifecycle, improve the customer's sentiment about your organization, and turn customers into advocates.
Posted: 28 Jun 2013 | Published: 30 Jun 2012

Hewlett-Packard Company

UK Network Carrier Gains Network Visibility For Quick Troubleshooting
sponsored by Gigamon
WHITE PAPER: This case study focuses on a UK telecommunications organization that found a way to gain network visibility for quick troubleshooting and customer satisfaction, without affecting existing production network.
Posted: 10 Oct 2013 | Published: 31 Dec 2012

Gigamon

Go beyond the surface: User Experience Design At A Glance
sponsored by Hewlett-Packard Company
WHITE PAPER: This brief resource explains how User Experience Design services can deliver strategic business value by enabling your organization to increase sales and conversions, improve customer retention, build brand trust, and more.
Posted: 08 Oct 2013 | Published: 30 Jun 2013

Hewlett-Packard Company

Industry Credentials Insurance
sponsored by Azzurri
WHITE PAPER: These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more.
Posted: 02 Oct 2013 | Published: 02 Oct 2013

Azzurri

Proactive Customer Engagement
sponsored by Genesys-Angel
WHITE PAPER: In this research report from the Yankee Group, explore how to achieve successful customer engagement management across the entire customer lifecycle by leveraging the right tools and integrating communication channels.
Posted: 30 Sep 2013 | Published: 31 Jul 2013

Genesys-Angel

Meeting the Market's needs with your Managed Services
sponsored by N-able Technologies
WHITE PAPER: This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid.
Posted: 27 Sep 2013 | Published: 31 May 2013

N-able Technologies

Whitepaper: Meet the Real Lean Portal
sponsored by Backbase
WHITE PAPER: This in-depth resource explores how a lean portal can help your organization trim the operational fat and deliver the kinds of experiences that customers crave. Read on to learn key differences between lean portals and suites, and uncover the benefits of "going lean."
Posted: 25 Sep 2013 | Published: 30 Jun 2013

Backbase

Loss from Legacy Call Center Infrastructure
sponsored by Genesys
WHITE PAPER: Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic.
Posted: 04 Sep 2013 | Published: 04 Sep 2013

Genesys

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace
sponsored by Aspect
WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.
Posted: 29 Aug 2013 | Published: 29 Aug 2013

Aspect

Responsive Design
sponsored by OpenText
WHITE PAPER: In this resource, explore how "responsive web design" can help you provide customers with more compelling, contextual, and consistent experiences with your web site. Learn how you can control a single site that caters to all device platforms, making it simpler, faster, and easier to make every site visit a pleasant one.
Posted: 27 Aug 2013 | Published: 30 Jun 2013

OpenText

HP AllianceOne Partner Program
sponsored by Hewlett-Packard
WHITE PAPER: In this white paper, resource you will discover a leading vendor's alliance program – providing the resources you need to build innovative solutions and get to market quickly – leading to greater growth and success.
Posted: 14 Aug 2013 | Published: 30 Apr 2013

Hewlett-Packard

Best Practices for Customer Service
sponsored by Oracle Corporation
WHITE PAPER: Access this guidebook which explores the experiences of Oracle RightNow customers and highlights best practices they have taken to enable agents to deliver the right answers at the right time, driving increased customer service productivity and increased customer satisfaction.
Posted: 04 Aug 2013 | Published: 02 Aug 2013

Oracle Corporation

Websites are Dead. Long Live Digital Presence
sponsored by Limelight Networks, Inc.
WHITE PAPER: In this resource, learn why the website as you know it is dead, and find guidance to help you engage and interact with customers through your content and build a stronger digital presence.
Posted: 23 Jul 2013 | Published: 31 Oct 2012

Limelight Networks, Inc.

How IBM helps midsize business thrive: Leveraging Smarter Commerce to improve the customer experience and increase ROI
sponsored by IBM
WHITE PAPER: Today, businesses must meet increased customer demands - and need to optimize service, sales, and supply chain management to do so. This resource offers advice for midsize businesses on how to achieve rapid ROI in a customer-focused world, while leveraging social media and mobile channels to better connect with customers.
Posted: 15 Jul 2013 | Published: 31 Jan 2013

IBM

Forrester Consulting Report - Empowered Customers Drive Collaborative Business Evolution
sponsored by IBM
WHITE PAPER: In this comprehensive Forrester report, explore how successful businesses are adapting to the new demands of customers by transforming processes and technology in order to improve customer experience and leverage collaboration for more effective communication over a number of touchpoints.
Posted: 15 Jul 2013 | Published: 31 May 2012

IBM

Social Intelligence Approaches to Support Four Core Customer Scenarios
sponsored by Hewlett-Packard Company
WHITE PAPER: To get the most value from the wealth of customer data available, businesses have to adapt to new technologies, processes, and strategies. In this helpful resource, discover how to leverage social intelligence to achieve profit-delivering customer management components, and how to integrate these new tools into your CRM environment.
Posted: 28 Jun 2013 | Published: 28 Feb 2013

Hewlett-Packard Company

Cisco® ONE: The Value of Advanced Flow Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.
Posted: 28 Jun 2013 | Published: 31 May 2013

Cisco Systems, Inc.

Cisco® ONE: Traffic Visualization and Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: This resource explores how Cisco ONE's traffic visualization and control capability can help service providers visualize traffic end-to-end across the network and respond to unpredictable network capacity demands quickly, easily, and efficiently.
Posted: 26 Jun 2013 | Published: 30 Apr 2013

Cisco Systems, Inc.
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