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CRM Services

ALSO CALLED: eCRM Services
DEFINITION: Services that include strategy formulation, software selection, software implementation, business process improvement, team/end-user training, and deployment.


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Your request for CRM Services white papers returned limited or no results. The request has been expanded to include related topics.
1 - 10 of 145 Matches
The CRM Value Proposition
sponsored by Touchtone Corporation
WHITE PAPER:   Posted: 16 May 2008 | Published: 01 May 2008
SUMMARY: A CRM can reduce costs by automating some tasks currently performed manually, accelerating cash flows and eliminating some unproductive sales activity.

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The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation
sponsored by IBM
WHITE PAPER:   Posted: 14 May 2008 | Published: 01 Jan 2008
SUMMARY: The ability to manage operations, expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise.

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The New Information Agenda: Do You Have One?
sponsored by IBM
WHITE PAPER:   Posted: 14 May 2008 | Published: 01 Jan 2008
SUMMARY: This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda.

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Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing
sponsored by IBM
WHITE PAPER:   Posted: 14 May 2008 | Published: 01 Jan 2007
SUMMARY: This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations.

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10 Reasons to Get Your Support Software as a Service
sponsored by Parature, Inc.
WHITE PAPER:   Posted: 10 May 2008 | Published: 01 Jan 2007
SUMMARY: Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model.

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SAP™ CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER:   Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY: This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

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Salesforce.com™ CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER:   Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY: This technical integration brief explains how the Salesforce.com CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from...

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Oracle PeopleSoft CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER:   Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY: This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

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Oracle Siebel Integration into the Contact Center Technical Integration Brief
sponsored by AMC Technology
WHITE PAPER:   Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY: This technical integration brief explains how the Siebel CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

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Microsoft Dynamics™ CRM Integration into the Contact Center
sponsored by AMC Technology
WHITE PAPER:   Posted: 09 May 2008 | Published: 01 May 2008
SUMMARY: This technical integration brief explains how the Microsoft Dynamics CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software f...

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1 - 10 of 145 Matches
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