Using Case Management to Empower Employees and transform Customer Service

Using Case Management to Empower Employees and transform Customer Service

Cover

Every IT leader knows how important their customers are. But, too many organisations are failing to recognise the importance of their own employees in improving customer satisfaction.

This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience. 

Vendor:
Kofax, Inc.
Posted:
24 Aug 2012
Published:
24 Aug 2012
Format:
PDF
Length:
16 Page(s)
Type:
White Paper
Language:
English
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