sponsored by Red Hat
Posted:  03 Nov 2011
Published:  01 Nov 2011
Format:  PDF
Length:  12  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

Organizations of all sizes have dramatically lowered the cost of their application environments with enterprise open source solutions such as the JBoss Enterprise Application Platform. Red Hat, Inc. recognizes the importance of superior technical support services not only as a competitive differentiator, but also as a means to dramatically reduce ongoing costs. Unlike competitors, JBoss Enterprise Middleware, by Red Hat, views customer support as a key differentiator and has become very widely utilized middleware software based on this belief. To ensure that its technical support services continue to meet this objective, Red Hat Inc. sponsored this study of their support customers and their perceptions.






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