Giving customer service teams better access to customer information
Customer service suffers from a crippling efficiency problem. Contact center agents need to be able to access customer account info, product details, and more at a moment's notice.
However, data often resides in multiple applications and requires lots of toggling back and forth between screens—therefore inhibiting agents’ easy access.
In this expert guide, explore how Service Cloud can help you streamline your agents’ access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.