All Research Sponsored By:Salesforce

Next-generation Cloud Platforms
ANALYST REPORT: In this IDC Infobrief, sponsored by Salesforce, take a closer look at how governments are embracing innovative digital technologies to empower civil servants to make intelligent, transparent policy decisions, while delivering seamless services.
Posted: 26 Jul 2022 | Published: 26 Jul 2022

TOPICS:  .NET

Public Sector Technology
WHITE PAPER: This Raconteur white paper contains two articles that explore the challenges and opportunities the public sector is facing and how technology can be utilised to transform citizen service. Read on to learn more.
Posted: 26 Jul 2022 | Published: 26 Jul 2022

TOPICS:  .NET

Building The Government Of The Future Together
WHITE PAPER: As interactions between government and citizens continually become more digital, the need for public sector organisations to digitally transform has never been more important. Read more to find out why and how this can be achieved.
Posted: 26 Jul 2022 | Published: 26 Jul 2022

TOPICS:  .NET

Key Pros and Cons of Salesforce Sales Cloud
EGUIDE: In this brief expert guide, explore the pros and cons of Salesforce Sales Cloud. Learn why some users praise Sales Cloud's usability and accuracy, while others mourn its mobile CRM capabilities.
Posted: 05 Oct 2016 | Published: 26 Sep 2016


Can Salesforce Einstein Catch the next AI Wave?
EGUIDE: Condemn AI's potential 20 years ago, and it seems obsolete. Credit the tool with the success of the IoT, and it seems innovative – that's relativity, and how Salesforce Einstein plans to improve customer engagement. Read on to learn about Salesforce's new contribution to the AI resurgence from expert consultant Jeff Kaplan.
Posted: 29 Sep 2016 | Published: 27 Sep 2016


New Salesforce Feature Aimed to Improve Data Accuracy
EGUIDE: In this expert guide, learn how Salesforce Lightning Voice can automatically log customer interactions – and display them for future callers. Explore ways to provide entire sales teams with a full history of customer call data, so they can sell intelligently.
Posted: 29 Sep 2016 | Published: 27 Sep 2016


What to Expect from the Salesforce Sales Cloud Platform
EGUIDE: In this expert guide, explore what you can expect from the Salesforce Sales Cloud Platform with account/contact management, marketing, lead management, sales, and analytics features. Learn about the five different editions of this platform, their value, and details about trial periods.
Posted: 29 Sep 2016 | Published: 28 Sep 2016


How to Create a Customer Service Process that Enhances Your Bottom Line
EBOOK: Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction in this e-book.
Posted: 16 Jun 2014 | Published: 16 Jun 2014


Six Keys to Small Business Success
WHITE PAPER: Small business owners all want to grow their business, and they create products, buils awareness, and target market in order to do that. But are you overlooking the role that technology can play in growing your small business?
Posted: 07 Mar 2014 | Published: 07 Mar 2014


5 Secrets: Build Your Sales Pipeline and Keep it Growing
EBOOK: In this e-book, find out how to make a major shift in your sales approach for the better in order to both increase individual sales rep effectiveness and improve collaborative team selling.
Posted: 30 Sep 2013 | Published: 30 Sep 2013


2016 Gartner Magic Quadrant for the CRM Customer Engagement Center
WHITE PAPER: Salesforce has been recognized by Gartner as a leader in this report for the 8th year in a row.In the age of the customer, nothing is more important than customer service. Service Cloud customers agree.
Posted: 08 Jul 2013 | Published: 13 May 2013


Tips for Becoming a Successful Social Enterprise
PRESENTATION TRANSCRIPT: Read this presentation transcript to learn how Burberry, a luxury clothing brand, leveraged Force.com's cloud platform to extend their business to the social enterprise, broaden their audience reach, and enable mobile applications.
Posted: 06 Feb 2012 | Published: 06 Feb 2012


Successfully Move Your SAP Business Core to the Social Enterprise
PRESENTATION TRANSCRIPT: Read this brief presentation transcript to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data.
Posted: 06 Feb 2012 | Published: 06 Feb 2012