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Knowledge Management

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ALSO CALLED: Business Knowledge, KM
DEFINITION: Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share  … 

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Knowledge Management Reports
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A Digital Workplace Defined
sponsored by Igloo, Inc
RESOURCE: Digital workplace strategies attempt to tackle various issues that plague businesses by providing better collaboration and knowledge management. In this resource, explore 5 characteristics of a thriving digital workplace and 5 steps to get your digital journey started today.
Posted: 17 Jul 2018 | Published: 17 Jul 2018

Igloo, Inc

The Business Value of a Digital Workplace
sponsored by Igloo, Inc
RESOURCE: How many hours per day do your employees waste re-creating work that has already been done? IDC estimates that that number is 2.5 hours/day. In this resource, discover how a digital workplace strategy can maximize business value in your workplace, making better use of time and money.
Posted: 16 Jul 2018 | Published: 31 Dec 2017

Igloo, Inc

A Guide to Knowledge Management in Today's Digital Workplace
sponsored by Igloo, Inc
RESOURCE: Businesses should turn to knowledge management to ensure the capture, storage, and sharing of all their information. In this guide, learn the ins and outs of knowledge management, how remote workers affect the situation, 4 keys to success and more.
Posted: 16 Jul 2018 | Published: 16 Jul 2018

Igloo, Inc

Buyer's Guide: How to Select a Document Capture Technology
sponsored by Ephesoft
RESOURCE: Digitization has customers wanting businesses to process, fulfill, and communicate in real-time. This resource provides 8 criteria to help technology buyers select a smart capture technology to help bridge this digital divide and provide real-time responses.
Posted: 20 Jun 2018 | Published: 20 Jun 2018

Ephesoft

Top IT Considerations for PDF Solutions
sponsored by Adobe Systems, Inc.
WHITE PAPER: This white paper provides 7 IT considerations for choosing a PDF solution that provides ease and accessibility as well as security and integration.
Posted: 07 May 2018 | Published: 31 Dec 2016

Adobe Systems, Inc.

How to Create a Single Source of Truth: A Guide for Business Transformation
sponsored by Signavio
WHITE PAPER: Learn about the importance of establishing a single source of truth and how it can help you improve process modeling, collaboration, and knowledge management for digital transformation initiatives.
Posted: 17 Jan 2018 | Published: 31 Aug 2017

Signavio

Knowledge Management Gets Cognitive
sponsored by Attivio, Inc.
EBOOK: Discover how to overcome the challenges of knowledge management in increasingly dispersed and complex working environments and find out how to move towards cognitive knowledge management that leverages natural language processing, machine learning, and analytics.
Posted: 19 Sep 2017 | Published: 19 Sep 2017

Attivio, Inc.

A 5 Minute Guide to Security for Cognitive Search and Knowledge Management
sponsored by Attivio, Inc.
WHITE PAPER: Examine the resurgence of knowledge management, in conjunction with cognitive search and security, as a viable option for coordinating the vast amounts of information buried in big data environments.
Posted: 13 Sep 2017 | Published: 13 Sep 2017

Attivio, Inc.

[Guide] 5 Steps to Good Governance
sponsored by Box
WHITE PAPER: This white paper explores how to simplify information governance with self-governing documents for secure ECM. Uncover 5 key steps that help you navigate compliance concerns and move your organization towards sound information governance.
Posted: 30 Mar 2017 | Published: 30 Mar 2017

Box

Information Governance: Protect Your Company's Assets
sponsored by Box
WHITE PAPER: This white paper explores how to leverage the cloud content management platform from Box to implement a sound information governance program for you organization. Discover how to reduce risks and gain control over who can see and use information and how it is kept.
Posted: 22 Mar 2017 | Published: 22 Mar 2017

Box

A Modern CFO's Guide to Finding the Right KPIs
sponsored by Hubble by insightsoftware.com
RESOURCE: A CFO can judge the business on many kinds of KPIs, from revenue growth to ROI to quality. Discover 3 traits of a quality KPI and begin the process of determining what KPIs your business should monitor.
Posted: 09 Mar 2018 | Published: 31 Dec 2015

Hubble by insightsoftware.com

Solving your Company's Information-Sharing Crisis with Artificial Intelligence
sponsored by Talla
EBOOK: The two main issues with current knowledge bases are the inability to access specific information and to maintain the content integrity and quality. Access this white paper to learn how an artificial intelligence-powered knowledge base overcomes these challenges and enables you to breakdown silos and increase collaboration.
Posted: 21 Dec 2017 | Published: 21 Dec 2017

Talla

Buying a Knowledge Base in the AI Era: The Good, the Great, and the Necessary
sponsored by Talla
WHITE PAPER: Explore the differences between databases and knowledge bases, and learn how you can evaluate if a knowledge base vendor provides what you actually need.
Posted: 21 Dec 2017 | Published: 21 Dec 2017

Talla

Artificial Intelligence Meets Enterprise Collaboration Systems
sponsored by SearchContentManagement
EZINE: This expert handbook explores the different AI flavors in collaboration platforms and how they can help you optimize reporting and analytics. Learn more about how Microsoft, Salesforce, and Oracle are folding AI into collaboration and which platform fits your organization's needs best.
Posted: 09 Jun 2017 | Published: 11 May 2017

SearchContentManagement

Transform Insights, Improve Operational Excellence, and Delight Customers with Extended ECM
sponsored by OpenText
WHITE PAPER: Explore the concept of extended ECM and how it enables you to integrate business content with business apps – including CRM, ERP, supply chain management, and HR management. Discover how to contextualize content management, improve critical customer interactions, and enhance financial decision-making.
Posted: 24 Mar 2017 | Published: 30 Apr 2016

OpenText

Enable Enterprise Content Management for Salesforce
sponsored by OpenText
WHITE PAPER: This paper explores how to derive optimal value from your content by bringing together ECM and your CRM systems. Discover how you can get a fuller, more insightful picture of your customers by powering Salesforce with ECM.
Posted: 24 Mar 2017 | Published: 31 Dec 2016

OpenText

3 Content Management Highlights for Keeping Campaigns on Track
sponsored by IBM
RESOURCE: Having the right content management strategy in place will help ensure that every knowledge worker has the most up-to-date version of content, has open avenues for collaboration, and can access files on the go. Access this resource to find out how to implement secure, cloud-enable content management to make sure your key projects stay on track.
Posted: 06 Feb 2017 | Published: 31 Dec 2016

IBM

Modern Marketers: Avoid 3 Pitfalls When Building Marketing Campaigns
sponsored by IBM
RESOURCE: This resource looks at 3 potential content management pitfalls that can affect marketing campaigns. Learn how to create unified access to content with centralized management, leverage real-time collaboration tools, and more.
Posted: 06 Feb 2017 | Published: 31 Dec 2016

IBM

Cloud-based CRM's Market and Capabilities
sponsored by Oracle Corporation UK Ltd
EGUIDE: Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more.
Posted: 11 Nov 2016 | Published: 09 Nov 2016

Oracle Corporation UK Ltd

Improving Customer Service with Knowledge Management Systems
sponsored by Salesforce.com
EGUIDE: Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.
Posted: 20 Jul 2016 | Published: 19 Jul 2016

Salesforce.com

Improving Omnichannel Customer Service with Salesforce IoT Cloud
sponsored by Salesforce.com
EGUIDE: Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.
Posted: 20 Jul 2016 | Published: 19 Jul 2016

Salesforce.com

The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA

Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

KANA

Bulletproof knowledge transfer - HP Knowledge Transition Accelerator for SAP
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Access the following white paper to uncover a more effective, accurate, and faster knowledge-capture mechanism that reduces data-mining and system-specific knowledge transfer time. Read on to learn more.
Posted: 05 Mar 2014 | Published: 05 Mar 2014

Hewlett-Packard Enterprise

Important Versus Vital Records: The Magic 5% You Can't Live Without
sponsored by Iron Mountain
WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

Iron Mountain
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