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Knowledge Management

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ALSO CALLED: Business Knowledge, KM
DEFINITION: Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice (by any name) in operation. Advances in technology and the way we access and share  … 

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Knowledge Management Reports
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How to Select the Best ECM Platform for Your Company
sponsored by SearchContentManagement
EBOOK: With data expanding, and the need for central data consoles, ECM tools step in to help enterprises of all shapes and sizes capture, store and preserve content. But how do you know what ECM is right for your organization? In this buyer's guide, discover the benefits of a modern ECM platform, and decide what ECM is right for your organization.
Posted: 27 Aug 2019 | Published: 27 Aug 2019

SearchContentManagement

State of the Industry — Content Services
sponsored by Netwrix Corporation
RESEARCH CONTENT: View this research report from AIIM to discover what kinds of critical information management problems users are trying to solve with content services, and learn how the spending patterns for content services are changing and evolving in the current landscape with insight from over 300 participants around the globe.
Posted: 22 Aug 2019 | Published: 22 Aug 2019

Netwrix Corporation

Connect & Optimize Office 365 with Intelligent Information Management
sponsored by M-Files
BROCHURE: View this brochure to learn how M-Files can help your organization connect and optimize Microsoft Office 365 with intelligent information management.
Posted: 20 Aug 2019 | Published: 20 Aug 2019

M-Files

Improve Efficiency & Control with Intelligent Information Management
sponsored by M-Files
BROCHURE: In this leaflet, learn how to improve efficiency and control with intelligent information management. Discover the benefits of M-Files for Google G Suite, and decide if an intelligent information management system from M-Files is right for your organization.
Posted: 20 Aug 2019 | Published: 20 Aug 2019

M-Files

A Digital Workplace Defined
sponsored by Igloo, Inc
RESOURCE: Digital workplace strategies attempt to tackle various issues that plague businesses by providing better collaboration and knowledge management. In this resource, explore 5 characteristics of a thriving digital workplace and 6 steps to get your digital journey started today.
Posted: 17 Jul 2018 | Published: 17 Jul 2018

Igloo, Inc

The Business Value of a Digital Workplace
sponsored by Igloo, Inc
RESOURCE: How many hours per day do your employees waste re-creating work that has already been done? IDC estimates that that number is 2.5 hours/day. In this resource, discover how a digital workplace strategy can maximize business value in your workplace, making better use of time and money.
Posted: 16 Jul 2018 | Published: 31 Dec 2017

Igloo, Inc

A Guide to Knowledge Management in Today's Digital Workplace
sponsored by Igloo, Inc
RESOURCE: Businesses should turn to knowledge management to ensure the capture, storage, and sharing of all their information. In this guide, learn the ins and outs of knowledge management, how remote workers affect the situation, 4 keys to success and more.
Posted: 16 Jul 2018 | Published: 16 Jul 2018

Igloo, Inc

Knowledge Management Gets Cognitive
sponsored by Attivio
EBOOK: Discover how to overcome the challenges of knowledge management in increasingly dispersed and complex working environments and find out how to move towards cognitive knowledge management that leverages natural language processing, machine learning, and analytics.
Posted: 19 Sep 2017 | Published: 19 Sep 2017

Attivio

Artificial Intelligence Meets Enterprise Collaboration Systems
sponsored by SearchContentManagement
EZINE: This expert handbook explores the different AI flavors in collaboration platforms and how they can help you optimize reporting and analytics. Learn more about how Microsoft, Salesforce, and Oracle are folding AI into collaboration and which platform fits your organization's needs best.
Posted: 09 Jun 2017 | Published: 11 May 2017

SearchContentManagement

Cloud-based CRM's Market and Capabilities
sponsored by Oracle Corporation UK Ltd
EGUIDE: Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more.
Posted: 11 Nov 2016 | Published: 09 Nov 2016

Oracle Corporation UK Ltd

Improving Customer Service with Knowledge Management Systems
sponsored by Salesforce.com
EGUIDE: Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.
Posted: 20 Jul 2016 | Published: 19 Jul 2016

Salesforce.com

Improving Omnichannel Customer Service with Salesforce IoT Cloud
sponsored by Salesforce.com
EGUIDE: Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.
Posted: 20 Jul 2016 | Published: 19 Jul 2016

Salesforce.com

The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now
sponsored by KANA
WHITE PAPER: Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA

Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

KANA

Bulletproof knowledge transfer - HP Knowledge Transition Accelerator for SAP
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Access the following white paper to uncover a more effective, accurate, and faster knowledge-capture mechanism that reduces data-mining and system-specific knowledge transfer time. Read on to learn more.
Posted: 05 Mar 2014 | Published: 05 Mar 2014

Hewlett-Packard Enterprise

Important Versus Vital Records: The Magic 5% You Can't Live Without
sponsored by Iron Mountain
WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

Iron Mountain

Important Versus Vital Records: The Magic 5% You Can't Live Without
sponsored by Iron Mountain
WHITE PAPER: Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

Iron Mountain

5 Steps to Offload Your Data Warehouse With Hadoop
sponsored by Syncsort
EBOOK: This guide offers expert advice to help you get started with offloading your EDW to Hadoop. Follow these 5 steps to overcome some of the biggest challenges & learn best practices for freeing up your EDW to do the work it was meant to do: provide the insights you need through high-performance analytics and fast user queries.
Posted: 18 Feb 2014 | Published: 18 Feb 2014

Syncsort

Regain control: Advancing Information Management By Going Back to the Basics
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This resource describes a back-to-basics approach to enterprise content management (ECM) that gives you the power to organize and properly manage the growing information volumes in your enterprise.
Posted: 17 Feb 2014 | Published: 31 May 2013

Hewlett-Packard Enterprise

The Power of Transformational Knowledge
sponsored by Oracle Corporation
WHITE PAPER: In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.
Posted: 06 Jan 2014 | Published: 06 Jan 2014

Oracle Corporation

Knowledge Management: 5 Steps to Getting It Right the First Time
sponsored by Oracle Corporation
WHITE PAPER: In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Posted: 26 Dec 2013 | Published: 26 Dec 2013

Oracle Corporation

The 5 Essential Elements of a Modern Knowledge Base
sponsored by Bloomfire
WHITE PAPER: Access this white paper to gain expert advice on 5 essential features that need to be implemented within a knowledge base to ensure success within collaboration.
Posted: 22 Nov 2013 | Published: 22 Nov 2013

Bloomfire

Business Analytics Buying Criteria: The Three Maxims
sponsored by IBM
WHITE PAPER: The following white paper outlines 3 distinct principles to abide by when choosing an appropriate analytics platform for you and your organization.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

IBM

Building the Business Intelligence Competency Center
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This resource reveals how a Business Intelligence Competency Center (BICC) can help you better leverage your investment in technology and improve the effectiveness of knowledge workers, enhance fact-based business processes, and much more.
Posted: 08 Oct 2013 | Published: 31 May 2012

Hewlett Packard Enterprise

Measuring Return on Knowledge in a Big Data World
sponsored by Coveo
WHITE PAPER: The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.
Posted: 15 Aug 2013 | Published: 15 Aug 2013

Coveo
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