All resources sponsored by:

Calabrio, Inc.

24 Matches
Workforce Management Doesn’t Have to be So Hard
sponsored by Calabrio, Inc.
WHITE PAPER:In the following white paper, we discuss the core capabilities next generation WFM solutions should have. Solutions that cut through the complexity to provide the most essential WFM functions enable contact centers of all sizes to realize the powerful benefits of WFM.
Posted: 15 Aug 2015 | Published: 15 Aug 2015
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How Multichannel Analytics Can Translate the Voice of the Customer into Business Intelligence
sponsored by Calabrio, Inc.
WHITE PAPER:Making sense of voice of the customer data is fundamental to thesuccess of the contact center. Thanks to advances in multichannelanalytics systems, forward-thinking contact centers are unlocking theinsight from customer interactions and swiftly becoming the nervecenter for business intelligence.
Posted: 15 Aug 2015 | Published: 15 Aug 2015
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How Speech Analytics Helps You Take Charge of Compliance and Liability
sponsored by Calabrio, Inc.
WHITE PAPER:The two aims of this paper are to alert readers to the federal level regulations and liability exposures that most directly impact the activities of modern contact centers and explain how speech analytics can help monitor compliance and reduce the risk of liability exposures.
Posted: 15 Aug 2015 | Published: 15 Aug 2015
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Medical Center Monitors HIPAA Compliance Case Study: Healthcare
sponsored by Calabrio, Inc.
WHITE PAPER:Read this case study today to learn how a Seattle-based medical center implemented a solution that offered it the means to properly handle personally identifiable health information during calls to ensure HIPAA requirements are properly met.
Posted: 15 Aug 2015 | Published: 15 Aug 2015
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Three Tips for Measuring Voice in the Sea of Big Data
sponsored by Calabrio, Inc.
WHITE PAPER:An often overlooked resource for understanding the true voice of the customer is the contact center. In this helpful resource learn how the data being gathered from customers should be shared across multiple departments – product development, marketing, sales and manufacturing. Read on to learn three expert tips.
Posted: 15 Aug 2015 | Published: 15 Aug 2015
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Improve Customer Experience Through the Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER:In this white paper you will learn why the best way to improve the customer experience is through service. Access this resource now to discover why 63% of consumers say customer experience is the most important factor in their choice of brand.
Posted: 13 Aug 2015 | Published: 13 Aug 2015
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Improve Customer Loyalty Through the Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER:This white paper outlines how the contact center can play a valuable role to play in customer retention. Read now to discover how your contact center can provide a wealth of information in the quest to drive customer loyalty.
Posted: 13 Aug 2015 | Published: 13 Aug 2015
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Effectively Leverage Collaborative Game Play for Real-World Results
sponsored by Calabrio, Inc.
RESOURCE:These days, you'll hear about the gamification of everything. If you've been considering how you can employ this strategy to keep your workforce engaged, look no further. This paper discusses gamifying your workflow, and how employee productivity, in combination with morale, can be improved with minimal investment.
Posted: 11 Aug 2015 | Published: 27 Feb 2015
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Case Study: Embracing Analytics to Improve Enrollment Rates in Academia
sponsored by Calabrio, Inc.
CASE STUDY:This short case study shows how an educational institution adopted speech, text, and desktop analytics in order to identify problems areas, fiscal deficiencies, and trending student behaviors. Access this resource now to learn how this university was able to intervene and make critical decisions.
Posted: 11 Aug 2015 | Published: 11 Aug 2015
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Improve First Contact Resolution (FCR)
sponsored by Calabrio, Inc.
WHITE PAPER:Research indicates that almost 50% of inbound call center calls result in a resolution of the issue. This resource discusses the ramifications of poor first contact resolution (FCR), and delivers approaches for improving customer and employee satisfaction, reduce operating costs, and more.
Posted: 11 Aug 2015 | Published: 11 Aug 2015
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Dynamic Scheduling: Workforce Management for the Next Gen Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER:This whitepaper outlines the new strategy of dynamic scheduling and details why many organizations consider it a top method for modern contact centers. Read now to discover the 5 key workflow processes central to dynamic scheduling.
Posted: 11 Aug 2015 | Published: 11 Aug 2015
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Contact Lens Retailer Protects Revenue and Improves Efficiency with Calabrio Analytics
sponsored by Calabrio, Inc.
CASE STUDY:This case study details how this specific contact lens retailer was able to automate and track phone calls to verify orders using speech and text analytic software. Discover how your organization can reap similar benefits by devising your own strategy.
Posted: 11 Aug 2015 | Published: 11 Aug 2015
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Clothing Retailer Manages Escalations with Calabrio Analytics
sponsored by Calabrio, Inc.
CASE STUDY:This white paper details how a leading retailer managed to solve their customer service debacle. Discover how your organization can uncover insights into your CRM processes by accessing this resource now.
Posted: 10 Aug 2015 | Published: 10 Aug 2015
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Calabrio ONE
sponsored by Calabrio, Inc.
WHITE PAPER:This white paper explains how visionary companies realize that the contact center is a strategic enterprise asset that requires focus and investment. Discover how you can uncover the business value in your contact center with this exclusive resource.
Posted: 07 Aug 2015 | Published: 31 Dec 2014
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Beverage Manufacturer Protects the Bottom Line with Voice Analytics
sponsored by Calabrio, Inc.
CASE STUDY:This white paper details how a specific solution was able to isolate one company's call recordings and categorize them by subject matter with the help of powerful speech analytics. Discover how technology like this can help your business make proactive improvements across the organization to increase customer satisfaction.
Posted: 07 Aug 2015 | Published: 07 Aug 2015
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Banks are Striking Gold in the Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER:This resource details how banking contact centers can streamline operations and drive success by discovering the true nature of all customer conversations. Access this white paper to discover how your bank can utilize analytics software to extract the highest value out of your contact centers.
Posted: 04 Aug 2015 | Published: 04 Aug 2015
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Make the most of customer interactions in the contact center
sponsored by Calabrio, Inc.
WHITE PAPER:In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company.
Posted: 07 Apr 2014 | Published: 31 Dec 2013
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Three Tips for Measuring Voice in the Sea of Big Data
sponsored by Calabrio, Inc.
WHITE PAPER:This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider.
Posted: 03 Apr 2014 | Published: 03 Apr 2014
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Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance
sponsored by Calabrio, Inc.
WHITE PAPER:This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process.
Posted: 12 Apr 2012 | Published: 12 Apr 2012
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Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER:There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012
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Speech Analytics - The Power of Simplicity
sponsored by Calabrio, Inc.
WHITE PAPER:This overview examines the power of Speech Analytics technology to extend resources and expand knowledge.
Posted: 23 Jun 2011 | Published: 23 Jun 2011
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Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER:There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011
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Building a Business Case for your Next-Generation QA Solution
sponsored by Calabrio, Inc.
WHITE PAPER:This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.
Posted: 21 Jun 2011 | Published: 21 Jun 2011
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Speech Analytics: The Simple Definition
sponsored by Calabrio, Inc.
WHITE PAPER:What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.
Posted: 20 Jun 2011 | Published: 20 Jun 2011
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