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Government Agencies (U.S.)

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ALSO CALLED: Federal Agencies, Regulatory Committees, Agencies, Government Industry, Government Departments, Interagency Committees, Regulatory Organizations
DEFINITION: Citizen relationship management is a growing effort at all levels of government to respond quickly, succinctly and accurately to citizen requests or inquiries for answers to questions and general information about policies, practices, and procedures. This term takes CRM as its abbreviation, and is a deliberate play on the more common expansion of that abbreviation, customer relationship management  … 
Definition continues below.
Government Agencies (U.S.) Reports
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How to Embed Digital Transformation in Your Agency
sponsored by Infor
WEBCAST: Government agencies need to simplify their websites and the ways in which they interact with citizens and users. Reserve a seat for an online training session Thursday, September 22nd at 2pm ET/ 11am PT to learn how agencies can handle digital transformations and the challenges that come with it.
Posted: 14 Sep 2016 | Premiered: Sep 14, 2016


Using EAM to Build on the Right People, Processes, and Products
sponsored by Infor
WHITE PAPER: Asset-intensive, capital-intensive, and labor-intensive organizations are forever engaged in trying to balance long-term spending, operating costs, asset management, and the risks involved in day-to-day functions. Explore the strategies the transit sector implemented to control risks and costs.
Posted: 01 Sep 2016 | Published: 31 Dec 2015


Revolutionizing Government Facilities Management with the Cloud
sponsored by Infor
WHITE PAPER: This white paper illuminates the EAM possibilities that the cloud can provide to government agencies. Gain the perspective of an IT leader on the top benefits of adding cloud to facilities management, government's biggest cloud hurdles, and much more.
Posted: 01 Sep 2016 | Published: 01 Sep 2016


Revolutionizing Government Facilities Management with the Cloud
sponsored by Infor
WHITE PAPER: This white paper illuminates the EAM possibilities that the cloud can provide to government agencies. Gain the perspective of an IT leader on the top benefits of adding cloud to facilities management, government's biggest cloud hurdles, and much more.
Posted: 01 Sep 2016 | Published: 01 Sep 2016


A Closer Look at Information Security: The Office of Personnel Management Breach
sponsored by OpenDNS
PODCAST: In this podcast, you'll look into how the breach at the Office of Personnel Management happened and what could, or should, have been done to prevent such a catastrophe. Hear from former government employees who have had their personal data stolen as a result.
Posted: 16 Aug 2016 | Premiered: Jul 1, 2016


Overcoming Federal Property Management Challenges
sponsored by Infor
WHITE PAPER: This white paper provides an overview of the components of federal property management as well as recommendations and best practices for leveraging enterprise asset management tools for these properties.
Posted: 19 Jul 2016 | Published: 31 Dec 2015


City of Los Angeles Integrates Real-Time Security Intelligence Sharing Across 40+ City Agencies
sponsored by Splunk
WHITE PAPER: This case study documents the City of Los Angeles' efforts to gain real-time, 24/7 network surveillance and stronger protection of its digital assets citywide. Learn the challenges they faced and how they were ultimately resolved.
Posted: 27 Apr 2016 | Published: 01 Mar 2016


Digital Guardian for Data Protection and Export Control Compliance
sponsored by Digital Guardian
WHITE PAPER: In this white paper, you will learn about context-aware protection and its capability to address a wide range of real-world cases for export controlled products and services.
Posted: 02 Feb 2016 | Published: 31 Dec 2015

Digital Guardian

Top 10 Measurement and Planning Mistakes and How to Avoid Them
sponsored by Information Builders
WHITE PAPER: Access this white paper to review the 10 most common planning and measurement errors that businesses commit. In addition to examining these blunders, discover real-world examples of how an enterprise can avoid or correct them. Learn strategic solutions, such as setting sensible goals.
Posted: 08 Apr 2015 | Published: 31 Dec 2014

Information Builders

Implementing a Data Integration Strategy For Legacy Modernization
sponsored by Information Builders
WHITE PAPER: This white paper explains why federal agencies need to prioritize legacy modernization and the creation of a fully unified data quality and integration infrastructure in order to gain a unified view of business data.
Posted: 25 Mar 2015 | Published: 25 Mar 2015

Information Builders

Recommendations on rolling back government surveillance
sponsored by
EBRIEF: Four former seniors staff from the US electronic intelligence gathering agency, the NSA, put the case for reform.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

NSA insiders reveal what went wrong
sponsored by
EBRIEF: Former NSA employees explain how the agency missed vital intelligence on 9/11, broke the US constitution through mass surveillance against US citizens, and wasted billions of dollars on technology.
Posted: 30 Jun 2014 | Published: 30 Jun 2014

Legal briefing: The Draft EU General Data Protection Regulation
sponsored by
ESSENTIAL GUIDE: This report from law firm Morrison & Foerster, sets out some of the most important changes for private sector organisations in the draft EU Data Protection Regulation.
Posted: 28 Jan 2014 | Published: 28 Jan 2014

Endpoint Threat Detection Gets More Response
sponsored by LogicNow
EGUIDE: This white paper explains what cyber threats the United States faces on a daily basis and what tools they have to combat them.
Posted: 01 Feb 2016 | Published: 25 Jan 2016


Advanced Case Management for Government
sponsored by IBM
WHITE PAPER: How can you tap into today's data growth trend to improve processes? This white paper examines the drastic explosion of data and explores how governments have begun to handle this massive influx of information.
Posted: 02 Dec 2015 | Published: 02 Dec 2015


Essential Supplier Report: Smart City Suppliers
sponsored by IBM
WHITE PAPER: This report cuts to the chase when it comes to suppliers focusing on smart cities and forwar-thinking municipalities. Read now for evaluations on leading players in the market that have the capacity to provide leadership on large-scale projects spanning multiple city requirements.
Posted: 10 Nov 2015 | Published: 10 Nov 2015


Smart City as a Service: Using Analytics to Equip Communities for Data Driven Decisions
sponsored by IBM
WHITE PAPER: This white paper how to enable municipal IT managers to build a flexible cloud foundation and support a smart city service strategy. Read on to discover how to deploy on a secure hybrid cloud model to accommodate all workloads.
Posted: 05 Nov 2015 | Published: 05 Nov 2015


Profiling an Enigma: The Mystery of North Korea’s Cyber Threat Landscape
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This highly interesting resource delves into North Korea's cyber threat landscape, deeply analyzing what is known about the regime's capabilities and motives, which are largely shrouded in secrecy.
Posted: 05 Feb 2015 | Published: 29 Aug 2014

Hewlett Packard Enterprise

Protecting Critical Data is a Main Priority for the U.S. Army
sponsored by GlobalScape
CASE STUDY: In this white paper, learn how the U.S. Army can protect their $68 billion-worth of annual data with a set of security solutions that easily integrate with their Standard Army Management Information System (STAMIS).
Posted: 22 May 2014 | Published: 31 Dec 2013


Reduce Federal Infrastructure Risk with Compliance Management and Situational Awareness
sponsored by IBM
WHITE PAPER: This white paper features holistic information and network security tools that help federal agencies meet strict compliance mandates.
Posted: 12 May 2014 | Published: 31 Jan 2014


Guard Data In Government Environments by Implementing Continuous Diagnostics and Mitigation
sponsored by IBM
WHITE PAPER: This resource features a cost-effective automated diagnostics and mitigation security solution that offers continuous protection and is easily integrated with existing systems.
Posted: 09 May 2014 | Published: 31 Dec 2013


Improved Scalability and Availability are the Keys to Better Storage Management
sponsored by EMC & Arrow
WHITE PAPER: This white paper highlights the benefits of scale-out NAS solution from EMC that can keep up with exponential data growth, increased regulations and compliance mandates. This solution provides the flexibility and availability that traditional storage approaches can't provide.
Posted: 22 Apr 2014 | Published: 28 Jun 2013

EMC & Arrow

Social Media in Government: 5 Key Considerations
sponsored by Hootsuite
WHITE PAPER: Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies.
Posted: 15 Apr 2014 | Published: 15 Apr 2014


Real Time Endpoint Compliance for Continuous Diagnostics and Mitigation
sponsored by IBM
WHITE PAPER: Access this white paper to explore an endpoint management solution that will help federal agencies continuously monitor, manage, and detect vulnerabilities across their critical networks.
Posted: 08 Apr 2014 | Published: 31 Oct 2013


World War C: Understanding Nation-State Motives Behind Today’s Advanced Cyber Attacks
sponsored by FireEye
WHITE PAPER: This guide explores the unique characteristics of cyber-attack campaigns waged by governments worldwide.
Posted: 05 Mar 2014 | Published: 31 Dec 2013

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GOVERNMENT AGENCIES (U.S.) DEFINITION (continued): …  . Ultimately, the goal of both CRMs is to foster closer, more effective and efficient working relationships, to better anticipate and meet customer/citizen needs and to develop a more detailed working understanding of what customers/citizens want, expect, and need from those who serve them.USA Services, a presidential E-Government initiative, is related to citizen relationship management. Overseen by the Government Services Administration's (GSA) Office of Citizen Services and Communications, USA Services seeks to provide rapid, accurate, and consistent information about how the government works, … 
Government Agencies (U.S.) definition sponsored by, powered by an online computer dictionary

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