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Government Agencies (U.S.)

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ALSO CALLED: Federal Agencies, Regulatory Committees, Agencies, Government Industry, Government Departments, Interagency Committees, Regulatory Organizations
DEFINITION: Citizen relationship management is a growing effort at all levels of government to respond quickly, succinctly and accurately to citizen requests or inquiries for answers to questions and general information about policies, practices, and procedures. This term takes CRM as its abbreviation, and is a deliberate play on the more common expansion of that abbreviation, customer relationship management  … 
Definition continues below.
Government Agencies (U.S.) Reports
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Information Governance Considerations in the Public Sector
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper presents a 3-step strategy to simplifying IG in the public sector.
Posted: 24 Sep 2015 | Published: 22 Jul 2015

Hewlett-Packard Company

A Modern Disaster Recovery Approach Fit for US Government Security Standards
sponsored by NTT America, Inc.
CASE STUDY: In this business impact summary, find out how one government organization formed a flexible, fast, and cloud-based disaster recovery strategy that held up under strict regulations.
Posted: 17 Sep 2015 | Published: 30 Apr 2015

NTT America, Inc.

How Vulnerable is Critical Infrastructure to Cyber Attacks?
sponsored by MASERGY
WHITE PAPER: This article discusses the unique risks facing the public sector, financial institutions, and utility organizations
Posted: 17 Sep 2015 | Published: 20 Jul 2015


Breaking Geographical Barriers in Government with Desktop Virtualization
sponsored by Dell, Inc.
WHITE PAPER: This white paper explains how desktop virtualization can help organizations – specifically government institutions - move application processing from a physical desktop to the data center in order to fulfill the "anywhere, anytime" demands of mobile employees.
Posted: 08 Sep 2015 | Published: 18 Sep 2014

Dell, Inc.

Vendor Evaluation: Private Cloud IaaS for Government
sponsored by Hewlett-Packard Limited
RESEARCH CONTENT: This report evaluates 12 vendors that provide private cloud Infrastructure as a Service (IaaS) to the U.S. federal government. Read on to discover vendor strengths and challenges.
Posted: 17 Aug 2015 | Published: 30 Nov 2014

Hewlett-Packard Limited

California Sets New Standard For IT With Shared Services
sponsored by NetApp
CASE STUDY: This case study explores how a large state agency implemented a cloud infrastructure to help unite 29 IT departments, lower costs, and increase data storage capacity.
Posted: 09 Jul 2015 | Published: 31 Dec 2014


Top 10 Measurement and Planning Mistakes and How to Avoid Them
sponsored by Information Builders
WHITE PAPER: Access this white paper to review the 10 most common planning and measurement errors that businesses commit. In addition to examining these blunders, discover real-world examples of how an enterprise can avoid or correct them. Learn strategic solutions, such as setting sensible goals.
Posted: 08 Apr 2015 | Published: 31 Dec 2014

Information Builders

Implementing a Data Integration Strategy For Legacy Modernization
sponsored by Information Builders
WHITE PAPER: This white paper explains why federal agencies need to prioritize legacy modernization and the creation of a fully unified data quality and integration infrastructure in order to gain a unified view of business data.
Posted: 25 Mar 2015 | Published: 25 Mar 2015

Information Builders

Breaking geographical barriers in government with desktop virtualization
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This white paper explains how desktop virtualization can help organizations – specifically government institutions - move application processing from a physical desktop to the data center in order to fulfill the “anywhere, anytime” demands of mobile employees.
Posted: 18 Sep 2014 | Published: 18 Sep 2014

Dell, Inc. and Intel®

Recommendations on rolling back government surveillance
sponsored by
EBRIEF: Four former seniors staff from the US electronic intelligence gathering agency, the NSA, put the case for reform.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

NSA insiders reveal what went wrong
sponsored by
EBRIEF: Former NSA employees explain how the agency missed vital intelligence on 9/11, broke the US constitution through mass surveillance against US citizens, and wasted billions of dollars on technology.
Posted: 30 Jun 2014 | Published: 30 Jun 2014

The Six Critical Skills for Leading Complex Federal Projects
sponsored by Global Knowledge
WHITE PAPER: Managing a project within a government entity can be difficult with the sheer magnitude of the red tape involved. There are, however, several steps that you can take as a project manager to get ahead of the curve and anticipate previously unforeseen risks and issues with your project team.
Posted: 19 Mar 2014 | Published: 19 Mar 2014

Global Knowledge

Legal briefing: The Draft EU General Data Protection Regulation
sponsored by
ESSENTIAL GUIDE: This report from law firm Morrison & Foerster, sets out some of the most important changes for private sector organisations in the draft EU Data Protection Regulation.
Posted: 28 Jan 2014 | Published: 28 Jan 2014

Accenture Technology Vision 2014
sponsored by
ESSENTIAL GUIDE: The Accenture Technology Vision 2014 identifies six technology trends that are enabling enterprises to push the boundaries of innovation.
Posted: 27 Jan 2014 | Published: 27 Jan 2014

Global Risks 2014
sponsored by
RESEARCH CONTENT: Cybercrime and the potential fragmentation of the internet are among the most serious risks  facing businesses and governments in 2014, this report from the World Economic Forum reveals.
Posted: 17 Jan 2014 | Published: 17 Jan 2014

Search Security University: Cyber Security
sponsored by
VIRTUAL ENVIRONMENT: Join this University for best practices on what do to about cyber threats against your business and how to be proactive in the face of creative and evolving adversaries.
Posted: 14 Aug 2013 | Premiered: 15 Aug 2013

Profiling an Enigma: The Mystery of North Korea’s Cyber Threat Landscape
sponsored by Hewlett-Packard Company
WHITE PAPER: This highly interesting resource delves into North Korea's cyber threat landscape, deeply analyzing what is known about the regime's capabilities and motives, which are largely shrouded in secrecy.
Posted: 05 Feb 2015 | Published: 29 Aug 2014

Hewlett-Packard Company

Protecting Critical Data is a Main Priority for the U.S. Army
sponsored by GlobalScape
CASE STUDY: In this white paper, learn how the U.S. Army can protect their $68 billion-worth of annual data with a set of security solutions that easily integrate with their Standard Army Management Information System (STAMIS).
Posted: 22 May 2014 | Published: 31 Dec 2013


Reduce Federal Infrastructure Risk with Compliance Management and Situational Awareness
sponsored by IBM
WHITE PAPER: This white paper features holistic information and network security tools that help federal agencies meet strict compliance mandates.
Posted: 12 May 2014 | Published: 31 Jan 2014


Guard Data In Government Environments by Implementing Continuous Diagnostics and Mitigation
sponsored by IBM
WHITE PAPER: This resource features a cost-effective automated diagnostics and mitigation security solution that offers continuous protection and is easily integrated with existing systems.
Posted: 09 May 2014 | Published: 31 Dec 2013


Improved Scalability and Availability are the Keys to Better Storage Management
sponsored by EMC & Arrow
WHITE PAPER: This white paper highlights the benefits of scale-out NAS solution from EMC that can keep up with exponential data growth, increased regulations and compliance mandates. This solution provides the flexibility and availability that traditional storage approaches can't provide.
Posted: 22 Apr 2014 | Published: 28 Jun 2013

EMC & Arrow

Social Media in Government: 5 Key Considerations
sponsored by Hootsuite
WHITE PAPER: Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies.
Posted: 15 Apr 2014 | Published: 15 Apr 2014


Real Time Endpoint Compliance for Continuous Diagnostics and Mitigation
sponsored by IBM
WHITE PAPER: Access this white paper to explore an endpoint management solution that will help federal agencies continuously monitor, manage, and detect vulnerabilities across their critical networks.
Posted: 08 Apr 2014 | Published: 31 Oct 2013


World War C: Understanding Nation-State Motives Behind Today’s Advanced Cyber Attacks
sponsored by FireEye
WHITE PAPER: This guide explores the unique characteristics of cyber-attack campaigns waged by governments worldwide.
Posted: 05 Mar 2014 | Published: 31 Dec 2013


Clearswift Government Communications 2.0
sponsored by Clearswift
WHITE PAPER: In this resource, explore the evolving trends in the public sector landscape, and what this means for information governance and security. Learn how crucial it is to prevent data leakage for the sake of regulations and citizens' trust.
Posted: 08 Nov 2013 | Published: 31 Aug 2013

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GOVERNMENT AGENCIES (U.S.) DEFINITION (continued): …  . Ultimately, the goal of both CRMs is to foster closer, more effective and efficient working relationships, to better anticipate and meet customer/citizen needs and to develop a more detailed working understanding of what customers/citizens want, expect, and need from those who serve them.USA Services, a presidential E-Government initiative, is related to citizen relationship management. Overseen by the Government Services Administration's (GSA) Office of Citizen Services and Communications, USA Services seeks to provide rapid, accurate, and consistent information about how the government works, … 
Government Agencies (U.S.) definition sponsored by, powered by an online computer dictionary

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