Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen?
sponsored by Aspect
WHITE PAPER:
Modern contact centers are faced with customer demands for consistent, 24/7 service and support - even the public sector. This in-depth survey report delves into the challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives.
Posted: 23 May 2013 | Published: 23 May 2013
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Systems Of Engagement Demand New Integration Solutions — And A New IT
sponsored by IBM
WHITE PAPER:
This in-depth Forrester report explores how major companies across the globe are approaching the integration of new customer engagement technologies and what they are doing to surpass customer expectations.
Posted: 17 May 2013 | Published: 30 Apr 2013
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Permissions and Preferences: Let's Rethink This
sponsored by Message Systems
WHITE PAPER:
This insightful resources explores the changing landscape of email marketing and explains why customer engagement, rather than permissions, is the most valuable asset you have for effective customer relationship management and successful marketing campaigns.
Posted: 08 May 2013 | Published: 31 Dec 2012
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How to Send Zillions of Emails a Day
sponsored by Message Systems
WHITE PAPER:
Many organizations send out millions of emails each day, but unless you manage your email efforts correctly, you might be draining resources and frustrating your customer base. This white paper counts down four tips to help you get it right.
Posted: 08 May 2013 | Published: 31 Dec 2012
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Customer Engagement in a Mobile World
sponsored by Message Systems
WHITE PAPER:
This comprehensive white paper explores the state of customer-business interaction today, and outlines the capabilities and features of a "customer communication hub" – a way to unify customer interaction across a variety of modern channels, including social media and mobile.
Posted: 06 May 2013 | Published: 31 Dec 2012
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Architected for Personalization: How Sitecore's coupled architecture enables individualized web experiences
sponsored by SiteCore
WHITE PAPER:
This resource examines the crucial role that content management systems (CMSs) play in delivering a personalized customer experience, and outlines key factors that your organization should consider in order to make the CMS selection process a success.
Posted: 02 May 2013 | Published: 31 Dec 2012
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Infor Epiphany Social Commerce Solutions
sponsored by Infor
WHITE PAPER:
This white paper introduces a software suite that can help you gain deeper customer insights from social media data, resulting in more successful marketing campaigns and customer relationships. Learn how this technology can help you achieve five main components of a successful CRM initiative.
Posted: 01 May 2013 | Published: 31 Dec 2012
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CRM and Social Media
sponsored by Infor
WHITE PAPER:
Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.
Posted: 01 May 2013 | Published: 31 Dec 2012
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CRM and social media - How a blended approach means good business in the hospitality industry
sponsored by Infor
WHITE PAPER:
This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.
Posted: 30 Apr 2013 | Published: 31 Dec 2012
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Bridging Channels Strengthens Customer Relationships
sponsored by Infor
WHITE PAPER:
Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships.
Posted: 26 Apr 2013 | Published: 31 Dec 2012
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Taking Control with Marketing Optimization
sponsored by WebTrends
WHITE PAPER:
Customers today are asking for an engaging, personalized web experience that pulls them in, and your business needs to deliver. Access this white paper to discover the business case for creating personalized web experiences, and discover how marketers are listening to consumers in order to optimize digital marketing strategies.
Posted: 12 Apr 2013 | Published: 12 Apr 2013
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Unleashing the Power of Big Data in the Utilities Industry
sponsored by Hewlett-Packard Company
WHITE PAPER:
The proliferation of smart meters and sensors, along with new channels for customer interaction have provided North American utilities with unprecedented access to data from the grid and from their customers. The challenge now is to take full advantage of all that data. Read on to find out how you can get started on your big data strategy.
Posted: 10 Apr 2013 | Published: 10 Apr 2013
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Deploying CX in the Cloud
sponsored by ORACLE APAC
WHITE PAPER:
In today's technological environment, companies need to harness the power of new technologies in order to keep up with the increase of channels used to service today's customer. As a result, businesses are moving to the cloud for easier application deployment. Check out this white paper for best practices for customer service in the cloud.
Posted: 08 Apr 2013 | Published: 30 Nov 2012
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Sales Executive Strategy Brief
sponsored by Oracle Corporation
WHITE PAPER:
In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.
Posted: 03 Apr 2013 | Published: 25 Aug 2012
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Improving Business Outcomes with Big Data and Analytics in Communications, Media and Entertainment
sponsored by Hewlett-Packard Company
WHITE PAPER:
This exclusive resource highlights the ways communications, media, and entertainment (CME) companies are improving business outcomes by leveraging big data and analytics in today's highly competitive, data-heavy climate. Read on for insights.
Posted: 03 Apr 2013 | Published: 03 Apr 2013
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HP Mobile Applications Services At-a-Glance : Deliver anytime, anywhere convenience
sponsored by Hewlett-Packard Company
WHITE PAPER:
Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.
Posted: 03 Apr 2013 | Published: 03 Apr 2013
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Seven Contact Center Trends You Can't Ignore
sponsored by Siemens Enterprise Communications
WHITE PAPER:
For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come
Posted: 29 Mar 2013 | Published: 31 Jan 2013
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Yapmo Loop + Video Case Study: Hyatt
sponsored by Yapmo
WHITE PAPER:
With over 85,000 employees, Hyatt Hotels Corporation has a large network and a reputation to uphold with best in class customer service. View this resource to learn more about how the Hyatt ensures that the highest of standards are being met at all of their organizations by defining processes and procedures.
Posted: 29 Mar 2013 | Published: 29 Mar 2013
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e-Brief: Impact Insurance
sponsored by Kofax, Inc.
WHITE PAPER:
The insurance industry is facing the demand to support growth and profitability, increase focus on the customer, and develop new data capabilities to support regulatory demands and other business imperatives. This paper explores enterprise capture technologies to accelerate their information management and leverage the power of mobile and the web.
Posted: 06 Mar 2013 | Published: 06 Mar 2013
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Improve Transportation Readiness, Flexibility, and Agility With SAP® Transportation Management
sponsored by SAP America, Inc.
WHITE PAPER:
To keep customers happy, businesses need to be able to streamline their commercial transportation - a process that has become alarmingly complex and globalized. Read on to learn how to achieve greater transportation management efficiency today.
Posted: 01 Feb 2013 | Published: 03 Nov 2011
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Unleashing the Power of Big Data in the Utilities Industry
sponsored by Hewlett-Packard Limited
WHITE PAPER:
The proliferation of smart meters and sensors, along with new channels for customer interaction have provided North American utilities with unprecedented access to data from the grid and from their customers. The challenge now is to take full advantage of all that data. Read on to find out how you can get started on your big data strategy.
Posted: 28 Jan 2013 | Published: 30 Sep 2012
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Improving Business Outcomes with Big Data and Analytics in Communications, Media and Entertainment
sponsored by Hewlett-Packard Limited
WHITE PAPER:
This exclusive resource highlights the ways communications, media, and entertainment (CME) companies are improving business outcomes by leveraging big data and analytics in today's highly competitive, data-heavy climate. Read on for insights.
Posted: 24 Jan 2013 | Published: 30 Sep 2012
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HP Mobile Applications Services At-a-Glance: Deliver anytime, anywhere convenience
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.
Posted: 17 Jan 2013 | Published: 31 Aug 2012
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Can good data deliver a better customer experience?
sponsored by QAS
WHITE PAPER:
Businesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project.
Posted: 16 Jan 2013 | Published: 16 Jan 2013
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‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Customers today hate calling representatives on the phone - they want answers fast, online, and easy to access. Check out this white paper to learn how your company can go the extra mile in CRM to drive customer satisfaction and save money with initiatives in web self-service, live chat, email management, and more.
Posted: 17 Apr 2013 | Published: 17 Apr 2013
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