| |
| IT Services > eBusiness Services > |
Customer Interaction Services
|
ALSO CALLED: CIS and Customer Relations
DEFINITION: Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer's Web browser to show them something. For example, a B2B customer having
…
Definition continues below.
|
|
|
|
|
Add Customer-Interaction-Services to your RSS Reader:
|
|
|
|
|
| 1 Match |
|
WebEx at a Glance
| sponsored by WebEx Communications, Inc.
SOFTWARE DEMO:
WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction.
Posted: 12 Oct 2006 | Published: 01 Oct 2006
|
|  |
|
|  |
| |
CUSTOMER INTERACTION SERVICES DEFINITION (continued): … Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer's Web browser to show them something. For example, a B2B customer having difficulty placing an order could call a customer service representative who could then show the customer how to use the ordering pages as though the customer were using their own mouse and keyboard. Collaborative browsing can include e-mail, fax, regular telephone, and Internet phone contact as part of an interaction. Effectively, collaborative browsing allows a company and a customer to "be on the same page." Customer Interaction Services definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
|
| |
|
|
|
Free Newsletters
