Smarter Process in the age of the customer

Smarter Process in the age of the customer

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It is clear that we are currently living in the age of the customer, with customer expectations at an all-time high. Online retailers have set a high standard by engaging customers before, during and after each interaction.

The big question is: Can service providers in industries such as banking, insurance, healthcare, and government rise to, and possibly above, this standard? Furthermore, why shouldn’t opening a bank account or filing an insurance claim be as easy as buying a book online?

This white paper answers these questions with a tool to help leaders reinvent business operations in the age of the customer. Inside, explore this methodology and find customer case studies that bring it to life.

Vendor:
IBM
Posted:
12 Jun 2014
Published:
30 Apr 2013
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English
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