Global Knowledge

WHITE PAPER:This informative white paper defines the terminology associated with IT virtualization, explaining both vendor-agnostic and vendor-specific to help you when creating or adjusting your virtualization strategy.

Posted: 09 May 2013 | Published: 02 May 2013

WHITE PAPER:The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products.

Posted: 08 May 2013 | Published: 08 May 2013

WHITE PAPER:There are many articles devoted to what is hot in the IT industry, so we won't rehash them here. Instead, we will focus on skills that are going away. If these skills are all you have, soon you may be in an unemployment line. If these skills are the most recent ones you have, NOW is the time to update your skill set and prepare for the future.

Posted: 08 May 2013 | Published: 08 May 2013

WHITE PAPER:One of the most underused links within Avaya CallPilot Manager is the Server Settings. link. With this link you can complete a number of tasks - read this whitepaper to learn what!

Posted: 07 May 2013 | Published: 19 Apr 2013

WHITE PAPER:The shift from traditional telephony to Unified Communications (or VoIP) requires an understanding of "old world" technologies – and how they relate to "new world" technologies – to ensure success. View now to learn more!

Posted: 07 May 2013 | Published: 10 Apr 2013

WHITE PAPER:This is the first of a series of white papers that will explore the features and functionality of the Avaya Ethernet Routing Switch (ERS) product line. This paper focuses on the various hardware platforms.

Posted: 07 May 2013 | Published: 18 Apr 2013

WHITE PAPER:The OSI model is a conceptual tool used to discuss and describe network functions. It is a good idea to be familiar with the OSI model, the features assigned to each layer, and examples of common protocols or technologies associated with the OSI layers.

Posted: 07 May 2013 | Published: 12 Apr 2013

WHITE PAPER:The resource overviews KVM security and its use in virtualized, multi-tenant cloud scenarios. Examine how open source virtualization leverages SE Linux and its tight integration with Linux kernel to provide a secure computing environment for both end-users and service providers.

Posted: 06 May 2013 | Published: 06 May 2013

WHITE PAPER:This informative resource introduces and gives examples of how the esxtop utility can help address performance problems.

Posted: 03 May 2013 | Published: 02 May 2013

WHITE PAPER:This white paper asks 5 essential questions about cloud forensics, revealing key issues a company or forensic examiner might face when collecting information from the cloud.

Posted: 11 Apr 2013 | Published: 11 Apr 2013

WHITE PAPER:In this white paper, discover why Apache Hadoop is being credited with holding the key to the future of big data analytics. From its open-source cost-efficiency to its additive processes, this white paper details the versatility and power of Hadoop.

Posted: 02 Apr 2013 | Published: 02 Apr 2013

WHITE PAPER:What is Cisco Service Provider Next Generation Networks (IP NGN) and why do we care? This white paper will answer those questions and look at some of the technologies that are used within those networks.

Posted: 02 Apr 2013 | Published: 02 Apr 2013

WHITE PAPER:The concept of zones in Cisco TelePresence products is confusing to many people; but this white paper should clear up some of the confusion.

Posted: 01 Apr 2013 | Published: 01 Apr 2013

WHITE PAPER:When an outage or network incident takes place, it can often create an intense burden for the engineers called upon to assist. Having a solid strategy for how to approach incidents can give you the calm confidence to effectively resolve the problem even in the midst of the proverbial storm.

Posted: 01 Apr 2013 | Published: 01 Apr 2013

WHITE PAPER:Administrators spend a lot of their time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. This white paper shows an administrator how to set up and utilize Password Reset Service, introduced with CallPilot Release 5.

Posted: 29 Mar 2013 | Published: 20 Mar 2013

WHITE PAPER:This white paper introduces vCenter Operations manager (vCOPS), a tool from VMware that is designed to analyze your environment, figure out what is "normal", and alert you when abnormalities occur.

Posted: 28 Mar 2013 | Published: 28 Mar 2013

WHITE PAPER:Explore this resource to help clarify your cloud confusion – specifically in your VMware environment. Review the major components of vClouds and discover how each component interacts with the VMware vSphere platform to help you gain a better understanding of how vClouds can benefit your organization.

Posted: 18 Mar 2013 | Published: 18 Mar 2013

WHITE PAPER:This technical guide outlines the three networking layers of a vCloud environment and discusses the key considerations in the configuration process when building a private cloud. Read on for additional networking advice to ensure a successful cloud deployment in your VMware environment.

Posted: 18 Mar 2013 | Published: 18 Mar 2013

WHITE PAPER:The first step to proper troubleshooting is comprehensive network management. Read on to learn more about what you need to consider for your network management troubleshooting approach.

Posted: 18 Mar 2013 | Published: 18 Mar 2013

WHITE PAPER:This report provides the results of a survey conducted in the fall of 2012 of IT professionals measuring compensation, job satisfaction and security, training and certification, and business conditions.

Posted: 15 Mar 2013 | Published: 15 Mar 2013

WHITE PAPER:Take an in-depth look at how to improve role-based access control and review the process for creating and assigning new user-roles on this advanced communications systems management tool. Learn more about how it can help enhance collaboration in your enterprise today.

Posted: 15 Mar 2013 | Published: 15 Mar 2013

WHITE PAPER:Explore an advanced tool for streamlining message management by integrating voice and email access and storage. Discover how this platform integrates your voice messages directly into your Exchange environment on a single interface reducing IT and end user frustrations alike.

Posted: 13 Mar 2013 | Published: 13 Mar 2013

WHITE PAPER:This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations.

Posted: 14 Feb 2013 | Published: 14 Feb 2013

WHITE PAPER:This whitepaper aims to help you better understand switch-based Access Control Lists (ACLs) by exploring what they are used for and how to best utilize them on IOS-based Catalyst devices. View now to learn more!

Posted: 14 Feb 2013 | Published: 14 Feb 2013

WHITE PAPER:This white paper provides a review of essential information for IT administrators running VMware vSphere. Included are fundamentals concerning virtual machines, hypervisors, hosted solutions, and virtual hardware, as well as VMware solutions.

Posted: 12 Feb 2013 | Published: 12 Feb 2013