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Revamp Retail Transactions with Omni-Channel Technology
There are numerous channels customers can utilize to do their shopping such as e-commerce, call centers and of course the actual stores. Customers expect flawless service across all channels, and in order to provide consistent experience regardless of the channel, organizations must treat them all the same. With options such as omni-channel and multi-channel available, which one is the better choice?
Read this exclusive white paper now to find out the differences between omni-channel and multi-channel technologies, as well as which more is more highly recommended.