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| Dec 2, 2009 |
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IT Services >
eBusiness Services >
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Customer Interaction Services
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ALSO CALLED:
CIS,
Customer Relations
DEFINITION: Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer's Web browser to show them something. For example, a B2B customer having difficulty placing an order could call a customer service representative who could then show the customer how to use the ordering pages as though
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Definition continues below.
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Customer Interaction Services Multimedia
(View All Report Types)
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5 Matches
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Improve Customer Relationships Using the 2007 Office System
sponsored by Microsoft
WEBCAST:
This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.
Posted: 09 Sep 2009 | Premiered: 09 Sep 2009
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Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0
sponsored by Microsoft
WEBCAST:
View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.
Posted: 09 Sep 2009 | Premiered: 09 Sep 2009
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Using Webinars to Engage Prospects
sponsored by Citrix Online
WEBCAST:
View this on-demand Webinar to hear Ken Molay, president of Webinar Success, share tips to help you prepare and deliver Webinars that build enthusiasm among prospects, leading to easier sales communications and higher conversion percentages.
Posted: 21 Aug 2009 | Premiered: 21 Aug 2009
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SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses
sponsored by SPSS Inc. Worldwide Headquarters
WEBCAST:
Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.
Posted: 04 May 2009 | Premiered: 04 May 2009
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Effective Strategies for Capturing the Voice of the Customer
sponsored by SPSS Inc. Worldwide Headquarters
WEBCAST:
This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
Posted: 04 May 2009 | Premiered: 04 May 2009
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CUSTOMER INTERACTION SERVICES DEFINITION (continued): … Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer's Web browser to show them something. For example, a B2B customer having difficulty placing an order could call a customer service representative who could then show the customer how to use the ordering pages as though the customer were using their own mouse and keyboard. Collaborative browsing can include e-mail, fax, regular telephone, and Internet phone contact as part of an interaction. Effectively, collaborative browsing allows a company and a customer to "be on the same page." |
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