FREE MEMBERSHIP - Create your personalized Bitpipe Service!  Members: Sign in 
Search Bitpipe: 
  Search Help
IT Services  >  eBusiness Services  >  

Customer Interaction Services

ALSO CALLED: CIS and Customer Relations
DEFINITION: Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer's Web browser to show them something. For example, a B2B customer having  … 
Definition continues below.


Add Customer-Interaction-Services to your RSS Reader: RSS Feed    Add to Google     Add to My Yahoo!
   ALL     WHITE PAPERS   MULTIMEDIA   IT DOWNLOADS   PRODUCTS   COMPANIES 
Limit Results:
Sort by:
3 Matches
Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience
sponsored by Angel.com
WEBCAST: Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
Posted: 29 Oct 2008 | Premiered: Available On Demand
Get This Now


Transform Your Online Presence: The Five "C's" of Web Content Management with Forrester Research
sponsored by Interwoven, Inc.
WEBCAST: In this webcast Stephen Powers and Eben Miller explains five considerations to keep in mind when choosing a web content management solution.
Posted: 20 Oct 2008 | Premiered: Available On Demand
Get This Now


Using Real-Time Information to Improve Contact Center Performance
sponsored by Genesys
PODCAST: From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: 05 May 2008 | Premiered: 05 May 2008, 09:00 EDT (13:00 GMT)
Get This Now


 
CUSTOMER INTERACTION SERVICES DEFINITION (continued): … Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer's Web browser to show them something. For example, a B2B customer having difficulty placing an order could call a customer service representative who could then show the customer how to use the ordering pages as though the customer were using their own mouse and keyboard. Collaborative browsing can include e-mail, fax, regular telephone, and Internet phone contact as part of an interaction. Effectively, collaborative browsing allows a company and a customer to "be on the same page."
Customer Interaction Services definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary


Home | About Us | Contact Us | Advertise with Us | Partner with Us | Site Index
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other   TechTarget - The Most Targeted IT Media
TechTarget Corporate Web Site  |   Media Kits  |   Site Map




All Rights Reserved, Copyright 2000 - 2007, TechTarget | Read our Privacy Statement