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ALSO CALLED: Internet Business Services, eServices, e-Services, Business Services
DEFINITION: Services that provide the specific needs of businesses conducting commerce on the Internet by using Web technology to help businesses streamline processes, improve productivity, and increase efficiencies.
eBusiness Services Reports
1 - 25 of 50 Matches Previous Page  |  Next Page
12 Advantages of Agile Software Development
sponsored by Global Knowledge
WHITE PAPER: This paper examines 12 ways in which the Agile methods are valuable.
Posted: 10 Jan 2011 | Published: 10 Jan 2011

Global Knowledge

A realist's guide to building bottom line revenue and customer loyalty with social CRM
sponsored by SugarCRM Inc.
EBOOK: Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
Posted: 19 Oct 2011 | Published: 19 Oct 2011

SugarCRM Inc.

Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010

Oracle Corporation

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative
sponsored by IBM
ANALYST BRIEF: In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).
Posted: 17 Nov 2011 | Published: 17 Nov 2011

IBM

Are your online customers struggling?  Learn how to increase satisfaction and drive revenues
sponsored by Tealeaf
WHITE PAPER: Knowing why a customer is dissatisfied with your company's online interaction is essential to successful online marketing. Read this white paper to learn about Customer Struggle and how you can eliminate it from your online customer interactions.
Posted: 29 Sep 2011 | Published: 29 Sep 2011

Tealeaf

Assessment Cross-Channel Experience Assessment
sponsored by IBM
WHITE PAPER: This paper offers information on rapidly developing a cross-channel strategy that reflects current customer trends and priorities, assesses a company’s Channel Capability Maturity, and helps to determine optimal future maturity needed to support the channel strategy.
Posted: 17 Nov 2011 | Published: 17 Nov 2011

IBM

Assessment Customer Value Strategy Accelerator
sponsored by IBM
WHITE PAPER: This report can help companies rapidly understand the set of new possibilities created by digital transformation, prioritize the value propositions of business models and focus on those with the highest potential, and define the business capabilities and key tasks required to move forward on the smarter commerce path.
Posted: 17 Nov 2011 | Published: 17 Nov 2011

IBM

Booz&Co: M-Commerce Comes of Age. Collaborate to Succeed
sponsored by ComputerWeekly.com
WHITE PAPER: This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time.
Posted: 20 Sep 2011 | Published: 20 Sep 2011

ComputerWeekly.com

Building a Strong Customer Experience
sponsored by Infor CRM
EGUIDE: Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.
Posted: 09 Jan 2012 | Published: 09 Jan 2012

Infor CRM

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth
sponsored by Oracle Corporation
WHITE PAPER: E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.
Posted: 26 Apr 2011 | Published: 26 Apr 2011

Oracle Corporation

Communication & collaboration in the Enterprise 2.0 world
sponsored by Huddle
WHITE PAPER: This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management.
Posted: 01 Jan 2012 | Published: 01 Jan 2012

Huddle

Create an Online Customer Feedback Loop with Your Call Center
sponsored by Tealeaf
WHITE PAPER: Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.
Posted: 29 Sep 2011 | Published: 29 Sep 2011

Tealeaf

Create an Online Customer Feedback Loop with Your Call Center
sponsored by Tealeaf
WHITE PAPER: In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.
Posted: 24 Jan 2011 | Published: 24 Jan 2011

Tealeaf

Cross-Channel Commerce: A Consumer Research Study
sponsored by Oracle Corporation
WHITE PAPER: The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.
Posted: 25 Apr 2011 | Published: 25 Apr 2011

Oracle Corporation

CW Buyer's Guide: Customer Relations (CRM)
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
Posted: 31 Jan 2012 | Published: 31 Jan 2012

ComputerWeekly.com

Enhancing the Customer Experience with Loyalty Management
sponsored by SAP America, Inc.
WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.
Posted: 27 Apr 2009 | Published: 27 Apr 2009

SAP America, Inc.

European cross-border e-commerce
sponsored by ComputerWeekly.com
IT BRIEFING: European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.
Posted: 17 Jan 2012 | Published: 17 Jan 2012

ComputerWeekly.com

Executive Brief Smarter Commerce is redefining value chain visibility
sponsored by IBM
WHITE PAPER: Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain.
Posted: 17 Nov 2011 | Published: 17 Nov 2011

IBM

Gain competitive advantage by using Customer Experience Management Solutions to extend brand value
sponsored by Tealeaf
PODCAST: In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict.
Posted: 30 Dec 2011 | Premiered: 30 Dec 2011

Tealeaf

Gartner predictions around Social CRM
sponsored by Infor CRM
EGUIDE: This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Posted: 08 Feb 2012 | Published: 08 Feb 2012

Infor CRM

Gartner: Social, mobile and analytics to push CRM through 2015
sponsored by Infor CRM
EGUIDE: This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.
Posted: 08 Feb 2012 | Published: 08 Feb 2012

Infor CRM

How to Enhance Customer Interactions
sponsored by Infor CRM
WHITE PAPER: This white paper details tactics for improving your customer interaction efforts for more successful business.
Posted: 19 Dec 2011 | Published: 19 Dec 2011

Infor CRM

How to retain customer loyalty in the competitive retail market
sponsored by Infor CRM
WHITE PAPER: Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: 16 Jan 2012 | Published: 16 Jan 2012

Infor CRM

How to tackle trust and co-operation
sponsored by ComputerWeekly.com
WHITE PAPER: It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future.
Posted: 25 Oct 2011 | Published: 25 Oct 2011

ComputerWeekly.com

How to Win Online: Advanced Personalization in E-Commerce
sponsored by Oracle Corporation
WHITE PAPER: Now that online shopping is a mainstream actitivity, the competition to win the e-commerce customer has never been fiercer. Today, the challenge is no longer getting customers to shop online but getting the existing base of online shoppers to spend more and exhibit brand loyalty. Learn how to win the battle of the brands in today's white paper.
Posted: 25 Apr 2011 | Published: 25 Apr 2011

Oracle Corporation
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