Putting the contact center at the center of the customer experience

Putting the contact center at the center of the customer experience

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Today's customers have more control of the conversation than ever before -- and your contact center must be equipped to deliver seamless interactions across a variety of channels, lest your customers take their business somewhere else. To do this, you need a comprehensive platform that enables anywhere, anytime service.

View this resource to learn about a software-based, unified contact center platform that enables seamless multichannel communication through extensive call management and workforce optimization capabilities. Read now to explore the features and benefits of this technology, including:

  • Greater visibility into customer interactions
  • Simpler deployment and increased uptime
  • Compliant proactive outreach
  • And more
Vendor:
Aspect
Posted:
04 Mar 2014
Published
31 Mar 2013
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English
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