OLM Systems improves customer satisfaction
sponsored by IBM
WHITE PAPER:
IT application provider, OLM Systems, adopted an agile methodology to help enhance product quality and customer satisfaction, but needed a way to automate its software testing processes to keep up with the regular two-week release schedule. Read this white paper to learn more about the solution that helped OLM with development.
Posted: 01 May 2013 | Published: 01 May 2013
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Infor Epiphany Brochure
sponsored by Infor
WHITE PAPER:
This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base. Read on to learn about the specific benefits this technology offers businesses across all sectors.
Posted: 30 Apr 2013 | Published: 31 Dec 2012
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CRM and social media - How a blended approach means good business in the hospitality industry
sponsored by Infor
WHITE PAPER:
This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.
Posted: 30 Apr 2013 | Published: 31 Dec 2012
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Improve the Patient Journey With Omni-Patient™
sponsored by Information Builders
WHITE PAPER:
This informative paper examines the challenges healthcare organizations are currently facing when it comes to providing high-quality patient care. Discover the major barriers hindering their success in this area and discover a tool to help overcome these challenges.
Posted: 30 Apr 2013 | Published: 30 Apr 2013
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Bridging Channels Strengthens Customer Relationships
sponsored by Infor
WHITE PAPER:
Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships.
Posted: 26 Apr 2013 | Published: 31 Dec 2012
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Denodo Platform 5.0
sponsored by Denodo Technologies
WHITE PAPER:
Today's information landscape includes a variety of data sources and unlike forms of data inundating your business every second. Turn to this resource to learn about how data virtualization can make disparate data sources appear as if they are in one place, so that you can easily access your information and make better, faster business decisions.
Posted: 12 Apr 2013 | Published: 31 Mar 2013
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The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention
sponsored by IBM
WHITE PAPER:
In today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative. Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program.
Posted: 11 Apr 2013 | Published: 31 Dec 2012
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Unleashing the Power of Big Data in the Utilities Industry
sponsored by Hewlett-Packard Company
WHITE PAPER:
The proliferation of smart meters and sensors, along with new channels for customer interaction have provided North American utilities with unprecedented access to data from the grid and from their customers. The challenge now is to take full advantage of all that data. Read on to find out how you can get started on your big data strategy.
Posted: 10 Apr 2013 | Published: 10 Apr 2013
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The Case for Big Data and Analytics in Retail: Unlocking Hidden Opportunities
sponsored by Hewlett-Packard Company
WHITE PAPER:
More and more information hidden in big data lies beyond a retailer's information management assets- residing in social data, customer data, market data and supplier data. Access this exclusive resource to discover how to tap into these valuable insights.
Posted: 10 Apr 2013 | Published: 10 Apr 2013
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Deploying CX in the Cloud
sponsored by ORACLE APAC
WHITE PAPER:
In today's technological environment, companies need to harness the power of new technologies in order to keep up with the increase of channels used to service today's customer. As a result, businesses are moving to the cloud for easier application deployment. Check out this white paper for best practices for customer service in the cloud.
Posted: 08 Apr 2013 | Published: 30 Nov 2012
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HP Mobile Applications Services At-a-Glance : Deliver anytime, anywhere convenience
sponsored by Hewlett-Packard Company
WHITE PAPER:
Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.
Posted: 03 Apr 2013 | Published: 03 Apr 2013
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Informatica PowerCenter to Salesforce ODBC Integration
sponsored by Progress DataDirect
WHITE PAPER:
This tutorial introduces a data connectivity platform that allows you to migrate, replicate, cleanse, and synchronize Salesforce customer relationship management (CRM) data. Find step-by-step configuration instructions that let you successfully integrate your CRM data – read on to learn more now.
Posted: 02 Apr 2013 | Published: 31 May 2012
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Making the most of customer data: CRM analytics
sponsored by SearchCRM
WHITE PAPER:
View this white paper to unlock the power behind CRM analytics. It explains how you can develop a view of the customer by analyzing social media data. Find out how to make the most of tweets and Facebook postings by reading this resource now.
Posted: 02 Apr 2013 | Published: 02 Apr 2013
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Top Five Contact Center Trends for 2013
sponsored by Avaya
WHITE PAPER:
This resource offers five key trends that are reshaping customer experience management. Discover how successfully tap into these trends will give you the competitive advantage over those who fail to adapt to this rapid change.
Posted: 21 Mar 2013 | Published: 21 Mar 2013
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The Geocoding Advantage: Best Practices for Managing Customer and Location-based Data in Telecommunications
sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
This whitepaper will give you some insight into the benefits high-quality geocoding can bring to your business, and will teach you the best practices today's leaders are following to engage customers, reduce costs and manage risk.
Posted: 18 Mar 2013 | Published: 18 Mar 2013
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Single View of the Customer in UK Businesses and the emerging role of Big Data
sponsored by SAS Institute Inc.
WHITE PAPER:
Many companies today are attempting to harness the power of big data to provide customer insights. This informative market report focuses on how businesses in the UK are using data to glean optimal insights, and how far along they are in capturing all the interactions a customer has with an organisation, regardless of the channel.
Posted: 15 Mar 2013 | Published: 15 Mar 2013
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The Secret to Reducing Churn: Leveraging Analytics for Better Customer Insight
sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:
Leveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more!
Posted: 15 Mar 2013 | Published: 15 Mar 2013
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Cashing in on Customer Insight
sponsored by IBM
WHITE PAPER:
In today's world, the only way to stand out is by differentiating the experience you offer your customers. Access this exclusive resource to explore how you can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management.
Posted: 07 Feb 2013 | Published: 31 Dec 2012
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Beyond web analytics
sponsored by Quest Software, now a part of Dell
WHITE PAPER:
In this white paper, learn how to leave the guesswork behind and go beyond Web analytics with user experience management tools that give you the insight on the 'whys' behind your online retail customers' behavior that you need to ensure you're delivering a superior customer experience and optimal business results.
Posted: 24 Jan 2013 | Published: 24 Jan 2013
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HP Mobile Applications Services At-a-Glance: Deliver anytime, anywhere convenience
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.
Posted: 17 Jan 2013 | Published: 31 Aug 2012
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Can good data deliver a better customer experience?
sponsored by QAS
WHITE PAPER:
Businesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project.
Posted: 16 Jan 2013 | Published: 16 Jan 2013
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Deploying Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage.
Posted: 20 Dec 2012 | Published: 30 Nov 2012
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From Workforce Management to Workforce Productivity
sponsored by Aspect
WHITE PAPER:
This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier.
Posted: 19 Dec 2012 | Published: 19 Dec 2012
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Stream: Extending Social Media Analytics
sponsored by IBM and Stream Integration
WHITE PAPER:
This paper explains how social intelligence enriches social media data with demographic and customer spending data to provide a deeper view of customer discussions and what factors influence them. Discover one social intelligence tool that offers advanced social intelligence capabilities.
Posted: 14 Dec 2012 | Published: 14 Dec 2012
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Collective Intelligence: Capitalizing on the crowd
sponsored by IBM
WHITE PAPER:
Read this report for collective intelligence applications, such as: identifying new opportunities to differentiate your organization or serve new markets; tapping into outside skills and experiences to deliver on business imperatives; and predicting outcomes of today's increasingly complex business challenges.
Posted: 10 Dec 2012 | Published: 31 Jan 2012
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