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| IT Management > Systems Operations > Systems Management > |
Call Center Management
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ALSO CALLED: Customer Call Center Management and Call Centre Management
DEFINITION: Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting
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Security in a Multi System Environment
| sponsored by Bsafe Information Systems
SOFTWARE DEMO:
Watch this demo and learn about Bsafe's Enterprise Security Manager. It is an integrated software package providing protection, systems management and auditing that has been designed to achieve compliance with Sarbanes-Oxley, and other regulations.
Posted: 20 Aug 2008 | Published: 20 Aug 2008
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up.time 5 - Powerful IT Systems Management that Deploys in Minutes
| sponsored by uptime software inc.
TRIAL SOFTWARE:
Powerful and Scalable IT Systems Management for Enterprises that Deploys in Minutes
- up.time provides browser-based 'Single Pane of Glass' views across domains, Platforms, Environments (Physical & Virtual), Applications, and Databases.
Posted: 21 Jul 2008 | Published: 21 Jul 2008
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Capacity Bottleneck Analyzer Standard Edition
| sponsored by VKernel
SOFTWARE DEMO:
VKernel´s Capacity Bottleneck Analyzer Virtual Appliance immediately builds a list of current RAM, CPU, storage and network bottlenecks in your VMware infrastructure.
Posted: 17 Jun 2008 | Published: 01 Jun 2008
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CALL CENTER MANAGEMENT DEFINITION (continued): … Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting the caller when the connection has been made. Automatic callback can be a function of the terminal, the switching system or may be shared between the two. Automatic callback and a related technology called click-to-callback are frequently used in call centers.
Call Center Management definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary
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