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IT Management >
Systems Operations >
Systems Management >
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ALSO CALLED:
Customer Call Center Management,
Call Centre Management
DEFINITION: Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting the caller when the connection has been made. Automatic callback can be a function of the terminal,
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Definition continues below.
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Call Center Management White Papers
(View All Report Types)
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11 Matches
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North American Contact Center Industry 2011: A Mid-Year Update and Forecast
sponsored by Calabrio, Inc.
WHITE PAPER:
This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry.
Posted: 31 Jan 2012 | Published: 31 Jan 2012
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Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER:
This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget.
Posted: 31 Jan 2012 | Published: 31 Jan 2012
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The Inner Circle Guide to Speech Analytics
sponsored by Calabrio, Inc.
WHITE PAPER:
Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system.
Posted: 31 Jan 2012 | Published: 31 Jan 2012
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Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs
sponsored by Calabrio, Inc.
WHITE PAPER:
Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.
Posted: 31 Jan 2012 | Published: 31 Jan 2012
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Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER:
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 31 Jan 2012
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Best Practices for Transforming to a Multi-Channel Contact Center
sponsored by inContact
WHITE PAPER:
Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
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Top 5 Ways to Make IVR Work For You and Your Customers
sponsored by inContact
WHITE PAPER:
This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
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Debunking Security Concerns with Hosted Call Centers
sponsored by inContact
WHITE PAPER:
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Posted: 16 Sep 2011 | Published: 16 Sep 2011
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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis
sponsored by inContact
WHITE PAPER:
This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
Posted: 08 Aug 2011 | Published: 08 Aug 2011
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Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs
sponsored by inContact
WHITE PAPER:
This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.
Posted: 10 Jan 2011 | Published: 10 Jan 2011
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CRM without Compromise: A Strategy for Profitable Growth
sponsored by SAP America, Inc.
WHITE PAPER:
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.
Posted: 07 Nov 2007 | Published: 07 Nov 2007
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CALL CENTER MANAGEMENT DEFINITION (continued): … Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting the caller when the connection has been made. Automatic callback can be a function of the terminal, the switching system or may be shared between the two. Automatic callback and a related technology called click-to-callback are frequently used in call centers. |
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