FREE MEMBERSHIP - Create your personalized Bitpipe Service!  Members: Sign in 
Search Bitpipe: 
  Search Help
IT Management  >  Systems Operations  >  Systems Management  >  

Call Center Management

ALSO CALLED: Customer Call Center Management and Call Centre Management
DEFINITION:

Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting  … 
Definition continues below.



Add Call-Center-Management to your RSS Reader: RSS Feed    Add to Google     Add to My Yahoo!
   ALL     WHITE PAPERS   MULTIMEDIA   IT DOWNLOADS   PRODUCTS   COMPANIES 
Limit Results:
Sort by:
2 Matches
Using Real-Time Information to Improve Contact Center Performance
sponsored by Genesys
PODCAST: From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: 05 May 2008 | Premiered: 05 May 2008, 09:00 EDT (13:00 GMT)
Get This Now

Intelligent Call Handling - Optio Improves Customer Responsiveness
sponsored by Cisco Systems, Inc.
WEBCAST: Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
Posted: 22 Feb 2008 | Premiered: Available On Demand
Get This Now

 
CALL CENTER MANAGEMENT DEFINITION (continued): … 

Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting the caller when the connection has been made. Automatic callback can be a function of the terminal, the switching system or may be shared between the two. Automatic callback and a related technology called click-to-callback are frequently used in call centers.
Call Center Management definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary



Home | About Us | Contact Us | Advertise with Us | Partner with Us | Site Index
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other   TechTarget - The Most Targeted IT Media
TechTarget Corporate Web Site  |   Media Kits  |   Site Map




All Rights Reserved, Copyright 2000 - 2007, TechTarget | Read our Privacy Statement