|
IT Management >
Systems Operations >
Systems Management >
|
|
|
ALSO CALLED:
Customer Call Center Management,
Call Centre Management
DEFINITION: Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting the caller when the connection has been made. Automatic callback can be a function of the terminal,
…
Definition continues below.
|
|
Call Center Management Multimedia
(View All Report Types)
|
|
3 Matches
|
Sprint Becomes More Efficient When Customers Go Online
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website.
Posted: 17 Dec 2012 | Premiered: Dec 17, 2012
|
|
|
TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO:
Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010
|
|
|
Unified Communications
sponsored by CDW Corporation
WEBCAST:
Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.
Posted: 27 Jul 2010 | Premiered: Jul 27, 2010
|
|
| |
CALL CENTER MANAGEMENT DEFINITION (continued): … Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting the caller when the connection has been made. Automatic callback can be a function of the terminal, the switching system or may be shared between the two. Automatic callback and a related technology called click-to-callback are frequently used in call centers. |
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2013, TechTarget |
|
|
|
|
