All resources sponsored by:

NICE Systems, Inc

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Top 7 Contact Center Dos & Don'ts
sponsored by NICE Systems, Inc
EGUIDE:Customer service agents set the tone for a customer's interactions with a company. In this expert e-guide, Rick Merson, Global Operations Director at Atento, explains how to improve the experience with the top 7 contact center management dos and don'ts.
Posted: 31 Aug 2017 | Published: 30 Aug 2017
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Boost Contact Center Service (Without Adding Agents)
sponsored by NICE Systems, Inc
EGUIDE:Contact center service is critical to customer experience, so you need to ensure that your company's call center agents have the right tools and techniques for the job. Scott Sachs, President of SJS Solutions and a contact center pro, explains how to level-up your contact center ... without adding players.
Posted: 31 Aug 2017 | Published: 30 Aug 2017
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Leveraging the Cloud Environment to Improve Operational Efficiency and the Customer Experience
sponsored by NICE Systems, Inc
CASE STUDY:One company was having data issues due to the many disparate systems for operational reporting it had in place, leaving senior management with no visibility into operational performance. Access this case study to see how they were able to optimize their data management system with the cloud.
Posted: 18 Aug 2017 | Published: 18 Aug 2017
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Removing the Barriers to Automating Quality Assurance
sponsored by NICE Systems, Inc
WHITE PAPER:Explore 4 barriers to true quality management automation in contact centers and how to overcome them. Discover how to get the most out of your quality management processes and data by paving the way for the automation.
Posted: 18 Aug 2017 | Published: 18 Aug 2017
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Performance Matters: The NICE Guide to Performance Management in the Contact Center
sponsored by NICE Systems, Inc
EBOOK:Find out how to reshape your contact center and optimize its performance management to meet or even exceed organizational objectives with updated strategies for employee performance management, employee segmentation, gamification, and more.
Posted: 18 Aug 2017 | Published: 18 Aug 2017
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Fast Track your Contact Center Quality Assurance Program with the Cloud
sponsored by NICE Systems, Inc
WHITE PAPER:Your contact center's quality assurance isn't a box to be checked – it's a mandate. But a robust quality management process is necessary to deliver a great customer experience. Enter: The cloud. Learn 6 reasons why you should consider moving your quality management to the cloud.
Posted: 17 Aug 2017 | Published: 17 Aug 2017
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Harness the Power of the Cloud to Engage Your Customers, Employees and Business
sponsored by NICE Systems, Inc
WHITE PAPER:Discover how to use a cloud-based workforce management (WFM) platform to simplify, automate, and scale your contact center's WFM infrastructure and operations.
Posted: 17 Aug 2017 | Published: 17 Aug 2017
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The State of Contact Center Workforce Management
sponsored by NICE Systems, Inc
RESEARCH CONTENT:This ICMI research report examines the role played by workforce management (WFM) in making sure contact centers have the right people with the right skills and resources in place to deliver quality customer service. Uncover the report's key findings and learn how to apply WFM best practices to contact centers.
Posted: 17 Aug 2017 | Published: 17 Aug 2017
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Using AI-Powered Interaction Analytics to Transform the Enterprise
sponsored by NICE Systems, Inc
WHITE PAPER:This article examines the business benefits of voice recognition and analysis. Learn 5 positive outcomes businesses can realize thanks to customer experience analytics powered by neural networks.
Posted: 23 Feb 2017 | Published: 23 Feb 2017
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Answer Questions and Achieve Goals with Powerful Analytics Toolsets
sponsored by NICE Systems, Inc
WHITE PAPER:According to research from Aberdeen Group, companies that eliminate data segregation will likely to improve both year-over-year revenue and profits. Learn about tools that help businesses and leaders ensure data is accessible for tackling the decisions that make these goals achievable.
Posted: 23 Feb 2017 | Published: 23 Feb 2017
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