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ALSO CALLED: Computer Service Industry, Information and Communications Technology Industry, Information and Communication Technologies Industry, Information Technology Industry, Computer Services Industry, ICT Industry, IT Services Industry, IT Service Industry
DEFINITION: ICT (information and communications technology - or technologies) is an umbrella term that includes any communication device or application, encompassing: radio, television, cellular phones, computer and network hardware and software, satellite systems and so on, as well as the various services and applications associated with them, such as videoconferencing and distance learning. ICTs are often spoken  … 

IT Industry definition sponsored by SearchCIO-Midmarket.com, powered by WhatIs.com an online computer dictionary
IT Industry Reports
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Windows 10: How the client operating system is evolving
sponsored by ComputerWeekly.com
EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.
Posted: 26 Nov 2020 | Published: 26 Nov 2020

ComputerWeekly.com

Deloitte achieves new levels of productivity and client services through global standardization
sponsored by ServiceNow
CASE STUDY: In this case study, learn how Deloitte was able to unify inconsistent IT management approaches and streamline workflows with the help of ServiceNow.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

ServiceNow

Now Platform® Paris release Fact Sheet
sponsored by ServiceNow
WHITE PAPER: In this white paper, learn about ServiceNow’s Now Platform Paris release and its features, as well as the benefits you could achieve with it.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

ServiceNow

The Effects of COVID-19 on IT Infrastructure Spending
sponsored by Fujifilm Recording Media USA, Inc.
EGUIDE: Explore this e-guide to learn the 3 ways the pandemic is affecting IT and storage spending, what flexible infrastructure investments are out there, and the pros & cons of consumption-based pricing.
Posted: 12 Nov 2020 | Published: 10 Nov 2020

Fujifilm Recording Media USA, Inc.

Softline Solutions: Helping you to Achieve Compliance, Control & Cost Savings
sponsored by ServiceNow
VIDEO: This video gives you an overview of how Softline Solutions can help you to achieve Compliance, Control & Cost savings for you IT. Softline Solutions is ServiceNow's Premier Partner to help get the most value out of SAMPro.
Posted: 11 Nov 2020 | Premiered: 11 Nov 2020

ServiceNow

How Royal Terberg Group is Creating Transparency in Performance and Costs
sponsored by ServiceNow
WEBCAST: Royal Terberg Group lets ServiceNow support the ITIL process, choosing them based on transparency in performance and costs.In this session, through various statements they will discuss topics with Marco de Hair, IT Manager at Royal Terberg Group, to discover how the company transformed their IT department to deliver the best value to the business.
Posted: 10 Nov 2020 | Premiered: Nov 10, 2020

ServiceNow

The Cloud People: Safe and Continuous Development in ServiceNow
sponsored by ServiceNow
WEBCAST: In this session on Safe and Continuous Development in ServiceNow, ServiceNow will cover the advantages of using DevOps and typical challenges it can help you solve. They will also show you how to use DevOps in ServiceNow in a demo. They end the session by giving you some benefits and business outcomes.
Posted: 10 Nov 2020 | Premiered: Nov 10, 2020

ServiceNow

Integrating ServiceNow to Customers and Data Warehouses at Fujitsu
sponsored by ServiceNow
CASE STUDY: When Fujitsu started creating their own integrations, they found them expensive to develop and maintain, as well as time-consuming and fraught with impaired performance. Read this detailed case study to discover how Fujitsu eliminated these issues with Perspectium.
Posted: 10 Nov 2020 | Published: 10 Nov 2020

ServiceNow

Extracting value from automation with ServiceNow
sponsored by ServiceNow
WEBCAST: In part 3 of ServiceNow’s ITSM webinar series, learn how you can extract value from automation to propel digital transformation plans. Watch now to learn more.
Posted: 06 Nov 2020 | Premiered: Nov 6, 2020

ServiceNow

Introduction to Perspectium
sponsored by ServiceNow
WEBCAST: This video highlights the two major problems Perspectium can solve for ServiceNow customers: automating data extraction at volume and velocity, for archive, backup/restore, reporting and analytics, migrations, and more and providing a platform for service providers to connect with their customers throughout the service relationship.
Posted: 06 Nov 2020 | Premiered: Nov 6, 2020

ServiceNow

Flyform: What Is a CMDB & How to Make It Work for You
sponsored by ServiceNow
WEBCAST: Watch FlyForm CEO Phil Davies and Senior Technical Consultant Steven Williams break down the nuances of a CMDB and how implementing and nurturing a CMDB is crucial to optimising an organisation's operations.
Posted: 06 Nov 2020 | Premiered: Nov 6, 2020

ServiceNow

Begin your modernization journey
sponsored by ServiceNow
WEBCAST: In this session, we will talk about Ahlstrom-Munksjö’s 6-year transformation journey through Mergers and Acquisitions and the expansion of ServiceNow product modules within a Global Enterprise.
Posted: 05 Nov 2020 | Premiered: Nov 5, 2020

ServiceNow

Resolving service requests at speed
sponsored by ServiceNow
WEBCAST: ServiceNow’s platform is the UK Department of Work & Pensions’ (DWP) go-to place for IT support - bringing a multi-channel, seamless and personalized experience to 90,000+ employees - whether a user interacts with support services online, by phone, or even in-person. Join the webinar to learn more.
Posted: 04 Nov 2020 | Premiered: Nov 4, 2020

ServiceNow

Moving from complexity to simplicity with ITSM
sponsored by ServiceNow
CASE STUDY: This topical client case illustrates the platform’s powerful out-of-the box functionality – and how it is best leveraged for a large, global IT operation such as Munich Re’s, servicing 20,000 employees and 15 data centers on 4 continents. Click this video to learn more.
Posted: 03 Nov 2020 | Published: 03 Nov 2020

ServiceNow

The Enterprise Service Management and IT Asset Management Takeover
sponsored by Ivanti
EGUIDE: Read on to learn the ins and outs of enterprise service management, find out what to look for in an IT asset management (ITAM) tool, and discover how the right ITAM strategy can help you optimize platform costs.
Posted: 28 Oct 2020 | Published: 26 Oct 2020

Ivanti

Shadow IT: How to Protect Your Organization from What You Can’t See
sponsored by Augmentt
RESOURCE: “Shadow IT” isn’t a new concept, but in today’s regulatory and compliance landscape, it can be a deadly one. Dive inside this 23-page report to learn more about the modern iterations of “shadow IT”—and find out what your IT department should be doing in order to mitigate risks.
Posted: 23 Oct 2020 | Published: 20 Oct 2020

Augmentt

Funded AWS Migration Planning Assessment
sponsored by Ensono Limited
DATA SHEET: Ensono AWS-certified consultants are here to assess your entire IT infrastructure and provide an accurate picture of the financial impact of moving your workloads to an optimised AWS environment. Access this data sheet to learn the 4 steps in this process and 5 benefits of working with Ensono according to an AWS ROI report.
Posted: 22 Oct 2020 | Published: 22 Oct 2020

Ensono Limited

IT Operations Management Book of Knowledge
sponsored by ServiceNow
WHITE PAPER: Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies.
Posted: 21 Oct 2020 | Published: 21 Oct 2020

ServiceNow

Achieving IT Asset Management Success
sponsored by ServiceNow
EBOOK: You’ve got to know exactly what software, hardware, and cloud infrastructure your business is made of. That’s where ITAM comes in. Save a copy of this eBook to learn just about everything there is to know about ITAM—at least, over 97 pages worth.
Posted: 20 Oct 2020 | Published: 20 Oct 2020

ServiceNow

HPE Infosight Security For HPE Storage
sponsored by Tech Data
WHITE PAPER: Access this white paper to learn how HPE InfoSight can help build the self-managing storage infrastructure of the future through 5 key features.
Posted: 19 Oct 2020 | Published: 19 Oct 2020

Tech Data

IT Asset Management Book of Knowledge
sponsored by ServiceNow
WHITE PAPER: Dive into this paper to get a recap of ServiceNow’s Knowledge 2020 user conference; specifically, the K20 breakout sessions spanning IT asset management topics and related thought leadership sessions.
Posted: 19 Oct 2020 | Published: 19 Oct 2020

ServiceNow

HPE Integrated Lights Out Portfolio
sponsored by Tech Data
WHITE PAPER: With HPE iLO, organizations can simplify their server setup, provide access to server health information, enable server management at scale, improve server power and thermal controls, as well as enact basic remote administration. Access this white paper to view the 10 key features and benefits of HPE iLO’s management portfolio.
Posted: 16 Oct 2020 | Published: 16 Oct 2020

Tech Data

The Future of Work: Preparing for the Improbable
sponsored by Cutover
WHITE PAPER: The future of work environments takes a tone of uncertainty in a post-COVID world. Dive inside this white paper to explore the most common questions and considerations surrounding the “future of work” as we know it in a post-COVID-19 world.
Posted: 14 Oct 2020 | Published: 14 Oct 2020

Cutover

Modernize IT For Business Resilience
sponsored by Dell Technologies and VMware
RESOURCE: Access this custom resource to learn 3 key factors in modernizing IT for business resilience and discover 2 business resilience success stories.
Posted: 12 Oct 2020 | Published: 12 Oct 2020

Dell Technologies and VMware

IT Service Management Book of Knowledge
sponsored by ServiceNow
EBOOK: Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more.
Posted: 09 Oct 2020 | Published: 09 Oct 2020

ServiceNow
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