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ALSO CALLED: Computer Service Industry, Information and Communications Technology Industry, Information and Communication Technologies Industry, Information Technology Industry, Computer Services Industry, ICT Industry, IT Services Industry, IT Service Industry
DEFINITION: ICT (information and communications technology - or technologies) is an umbrella term that includes any communication device or application, encompassing: radio, television, cellular phones, computer and network hardware and software, satellite systems and so on, as well as the various services and applications associated with them, such as videoconferencing and distance learning. ICTs are often spoken  … 

IT Industry definition sponsored by SearchCIO-Midmarket.com, powered by WhatIs.com an online computer dictionary
IT Industry Reports
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2021 UKI Salary Survey - Diversity Infographic
sponsored by ComputerWeekly.com
EGUIDE: We take a look at our 2021 Salary Survey results from over 300 respondents who work in the UKI IT sector. We will be breaking down which job functions get paid what, what areas of IT companies will be investing in in 2021 and the current diversity landscape residing in the UK tech sector.
Posted: 24 Feb 2021 | Published: 24 Feb 2021

ComputerWeekly.com

2021 UKI Salary Survey - Salary Infographic
sponsored by ComputerWeekly.com
EGUIDE: We take a look at our 2021 Salary Survey results from over 300 respondents who work in the UKI IT sector. We will be breaking down which job functions get paid what, what areas of IT companies will be investing in in 2021 and the current diversity landscape residing in the UK tech sector.
Posted: 24 Feb 2021 | Published: 24 Feb 2021

ComputerWeekly.com

How To Build a Strategy for Scale in a High Security Environment
sponsored by Atlassian
RESOURCE: The scope of what needs to be secured is growing and so are the challenges of scaling security and control in agency environments. Open up this blog post to take a look at a few strategies to successfully scale environments while adhering to industry-recommended governance practices.
Posted: 16 Feb 2021 | Published: 13 Nov 2020

Atlassian

Transformation Technologies Forging Our New World
sponsored by Sage
WHITE PAPER: Check out this white paper to explore 10 top areas for digital acceleration that enterprises should consider according to a recent TechTarget IT Priorities survey.
Posted: 09 Feb 2021 | Published: 09 Feb 2021

Sage

The Business Value of Red Hat Training
sponsored by Red Hat
RESEARCH CONTENT: There is no replacement for employees who have the right skills. Companies have to get creative offering a mix of hiring and training to create the needed capabilities. Open this IDC report to take a look at the business value of training IT professionals, all by the numbers, covering topics such as staff onboarding, impact on DevOps and more.
Posted: 09 Feb 2021 | Published: 09 Feb 2021

Red Hat

What is AIOps for Monitoring?
sponsored by LogicMonitor
EBOOK: This eBook takes a deep dive into AIOps: the truth behind the hype, AIOps for monitoring, how to get started with your own AIOps initiative and more. Read now to get the low down on everything AIOps.
Posted: 04 Feb 2021 | Published: 04 Feb 2021

LogicMonitor

5 Best Practices for Resilient, Reliable, Remote IT Services
sponsored by ServiceNow
WHITE PAPER: This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.
Posted: 01 Feb 2021 | Published: 01 Feb 2021

ServiceNow

The Definitive Guide to Onboarding
sponsored by Liongard
WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.
Posted: 22 Jan 2021 | Published: 02 Feb 2021

Liongard

Future of the MSP Industry: Research Report
sponsored by LogicMonitor
RESEARCH CONTENT: LogicMonitor wanted to understand how MSPs evolve over time and to uncover IT leaders views on IT automation, cloud migration and business continuity in the face of unexpected crises. Download this research report to discover key findings from this study as well as some recommendations for MSPs for your organization.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

LogicMonitor

Top IT predictions in APAC: 2021
sponsored by ComputerWeekly.com
EGUIDE: Going by the predictions fleshed out by technology suppliers and analysts, the Asia-Pacific region will continue to be a cradle for technology innovation, whether it is 5G services, artificial intelligence (AI), cloud computing or cyber security. In this infographic, we review some of the key IT trends that are likely to shape the industry in 2021.
Posted: 14 Jan 2021 | Published: 15 Jan 2021

ComputerWeekly.com

Chapter 15: Working with the Command-Line Interface
sponsored by McGraw Hill
BOOK: Download this free chapter from ITF+ CompTIA IT Fundamentals to learn how to work with and decipher the command line interface, demonstrate fundamental commands and more.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

McGraw Hill

IT Modernization Can’t Wait—and What to Do About It
sponsored by Dell Technologies and VMware
WEBCAST: Watch this on-demand webinar series to sharpen your modernization, automation and cloud strategies and meet DX challenges, brought to you by Dell Technologies, VMware, SAP, ServiceNow and respected IT analysts from IDC, ESG, and the Evaluator Group.
Posted: 30 Dec 2020 | Premiered: Dec 30, 2020

Dell Technologies and VMware

Windows 10: How the client operating system is evolving
sponsored by ComputerWeekly.com
EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.
Posted: 26 Nov 2020 | Published: 26 Nov 2020

ComputerWeekly.com

Deloitte achieves new levels of productivity and client services through global standardization
sponsored by ServiceNow
CASE STUDY: In this case study, learn how Deloitte was able to unify inconsistent IT management approaches and streamline workflows with the help of ServiceNow.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

ServiceNow

Now Platform® Paris release Fact Sheet
sponsored by ServiceNow
WHITE PAPER: In this white paper, learn about ServiceNow’s Now Platform Paris release and its features, as well as the benefits you could achieve with it.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

ServiceNow

The Effects of COVID-19 on IT Infrastructure Spending
sponsored by Fujifilm Recording Media USA, Inc.
EGUIDE: Explore this e-guide to learn the 3 ways the pandemic is affecting IT and storage spending, what flexible infrastructure investments are out there, and the pros & cons of consumption-based pricing.
Posted: 12 Nov 2020 | Published: 10 Nov 2020

Fujifilm Recording Media USA, Inc.

A Public Sector Guide to Getting More From IT
sponsored by Dell Technologies and Intel
WHITE PAPER: To understand how public sector organizations across Europe are tackling the challenges of COVID, IDG recently surveyed over 500 UK and European government IT professionals. Dive into this extensive report to learn more about the key findings revealed by this survey.
Posted: 11 Nov 2020 | Published: 11 Nov 2020

Dell Technologies and Intel

Begin your modernization journey
sponsored by ServiceNow
WEBCAST: In this session, we will talk about Ahlstrom-Munksjö’s 6-year transformation journey through Mergers and Acquisitions and the expansion of ServiceNow product modules within a Global Enterprise.
Posted: 05 Nov 2020 | Premiered: Nov 5, 2020

ServiceNow

Resolving service requests at speed
sponsored by ServiceNow
WEBCAST: ServiceNow’s platform is the UK Department of Work & Pensions’ (DWP) go-to place for IT support - bringing a multi-channel, seamless and personalized experience to 90,000+ employees - whether a user interacts with support services online, by phone, or even in-person. Join the webinar to learn more.
Posted: 04 Nov 2020 | Premiered: Nov 4, 2020

ServiceNow

Moving from complexity to simplicity with ITSM
sponsored by ServiceNow
CASE STUDY: This topical client case illustrates the platform’s powerful out-of-the box functionality – and how it is best leveraged for a large, global IT operation such as Munich Re’s, servicing 20,000 employees and 15 data centers on 4 continents. Click this video to learn more.
Posted: 03 Nov 2020 | Published: 03 Nov 2020

ServiceNow

Funded AWS Migration Planning Assessment
sponsored by Ensono Limited
DATA SHEET: Ensono AWS-certified consultants are here to assess your entire IT infrastructure and provide an accurate picture of the financial impact of moving your workloads to an optimised AWS environment. Access this data sheet to learn the 4 steps in this process and 5 benefits of working with Ensono according to an AWS ROI report.
Posted: 22 Oct 2020 | Published: 22 Oct 2020

Ensono Limited

IT Operations Management Book of Knowledge
sponsored by ServiceNow
WHITE PAPER: Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies.
Posted: 21 Oct 2020 | Published: 21 Oct 2020

ServiceNow

Achieving IT Asset Management Success
sponsored by ServiceNow
EBOOK: You’ve got to know exactly what software, hardware, and cloud infrastructure your business is made of. That’s where ITAM comes in. Save a copy of this eBook to learn just about everything there is to know about ITAM—at least, over 97 pages worth.
Posted: 20 Oct 2020 | Published: 20 Oct 2020

ServiceNow

IT Asset Management Book of Knowledge
sponsored by ServiceNow
WHITE PAPER: Dive into this paper to get a recap of ServiceNow’s Knowledge 2020 user conference; specifically, the K20 breakout sessions spanning IT asset management topics and related thought leadership sessions.
Posted: 19 Oct 2020 | Published: 19 Oct 2020

ServiceNow

IT Service Management Book of Knowledge
sponsored by ServiceNow
EBOOK: Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more.
Posted: 09 Oct 2020 | Published: 09 Oct 2020

ServiceNow
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