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DEFINITION: Web 2.0 (or Web 2) is the popular term for advanced Internet technology and applications including blogs, wikis, RSS and social bookmarking. The two major components of Web 2.0 are the technological advances enabled by Ajax and other new applications such as RSS and Eclipse and the user empowerment that they support. Web 2.0 in the Enterprise: An Analyst's Perspective -- Click here to read the white  … 

Web 2.0 definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary
Web 2.0 Reports
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Case Study: Mathematica Enhances Customer and Employee Experiences
sponsored by Coveo
CASE STUDY: Download this case study to find out why Mathematica sought to implement a search software that could also seamlessly integrate with their existing web content management system, and what led them to a partnership with Coveo.
Posted: 12 Mar 2019 | Published: 12 Mar 2019

Coveo

The Road Less Taken in Media: How a Smart(er) Engine Could Be the Competitive Edge
sponsored by SoftServe
WHITE PAPER: Download this white paper to learn why building a personalized recommendation engine requires an approach that utilizes multiple processes, and take a closer look at the machine learning behind these engines.
Posted: 14 Feb 2019 | Published: 14 Feb 2019

SoftServe

Engage Your Audience with Interactive Webinars
sponsored by Zoom Video Communications
CASE STUDY: Read this white paper to learn about a video communications system that is designed to be easy to use and intuitive—enabling you to engage your audience through HD video and audio, broadcast your event to Facebook Live and YouTube, identify quality leads with reporting and analytics, and more.
Posted: 04 Feb 2019 | Published: 04 Feb 2019

Zoom Video Communications

Strategies for Successful Implementation of Workplace by Facebook
sponsored by Workplace by Facebook
RESOURCE CENTER: Many organizations have turned to social collaboration tools to improve productivity, but the promised transformation and flexibility often fails due to staff disengagement. Download this expert article to learn strategies for successful implementation of a social collaboration tool, as well as the benefits that come with it.
Posted: 24 Aug 2018 | Published: 24 Aug 2018

Workplace by Facebook

Socializing a Culture of Personal Accountability
sponsored by Workplace by Facebook
CASE STUDY: Hootsuite, a social media management platform, needed a better way to communicate with their 1,000 employees across 11 countries and 15 offices. The mid-size company installed Workplace by Facebook to improve collaboration and promote transparency. Download this PDF to find out why 96% of Hootsuite employees now actively use the collaboration tool.
Posted: 24 Jul 2018 | Published: 24 Jul 2018

Workplace by Facebook

6 Principles for the Future of Work
sponsored by Workplace by Facebook
WHITE PAPER: An increasing number of people are relying on collaboration tools for communication. Workplace by Facebook, for example, is an open source platform designed to enable staff to communicate with each other using familiar tools. Download this PDF to learn the 6 principles for the future of work and how Workplace can help prepare your organization.
Posted: 23 Jul 2018 | Published: 23 Jul 2018

Workplace by Facebook

Why AirAsia Installed Workplace by Facebook
sponsored by Workplace by Facebook
CASE STUDY: AirAsia has 22,000 employees from 16 different nationalities. The airline needed a better way to collaborate that also accommodated language barriers. Find out how Workplace by Facebook's tools united global employees.
Posted: 23 Jul 2018 | Published: 23 Jul 2018

Workplace by Facebook

Open to Collaboration: Why Gen Y Expects Collaborative Workplaces
sponsored by Workplace by Facebook
WHITE PAPER: Gen Y wants to work together – but many young employees say their companies aren't giving them the tools to work effectively, and outdated modes of communications are holding them back. Download this to learn how you could use Facebook's collaborative tool, Workplace, to attract and motivate the Gen Y workforce.
Posted: 20 Jul 2018 | Published: 20 Jul 2018

Workplace by Facebook

Making Collaboration a Habit in Healthcare
sponsored by Workplace by Facebook
CASE STUDY: With 8,000 staff members, 45 different departments and 16 specialist centers, Tan Tock Seng Hospital (TTSH) needed a way to simplify communication between personnel. Download this document to learn why TTSH chose to use Workplace by Facebook over other collaboration tools.
Posted: 11 Jul 2018 | Published: 11 Jul 2018

Workplace by Facebook

How to Bolster Your Businesses' Self-Service and Improve Customer Experience
sponsored by Coveo
EBOOK: 96% of customers feel disloyal to a brand after a high-effort interaction. But what does it take to enable great self-service? Access this e-book to explore 5 capabilities that are going to strengthen your self-service, raise case deflection, improve customer experience, and bolster your bottom line.
Posted: 04 Nov 2016 | Published: 04 Nov 2016

Coveo

Why Creating Closer Customer Relationships Depends on Master Data Management
sponsored by TIBCO
WHITE PAPER: This dynamic terrain is rocky, but it also holds enormous potential. The following white paper reveals what strategies you need to achieve close customer relationships and increased loyalty.
Posted: 16 Oct 2015 | Published: 16 Oct 2015

TIBCO

Build for Change – the Risk of Customerpocalypse
sponsored by ComputerWeekly.com
BOOK: The enterprise must focus on how it engages customers and responds to their expectations, or face Customerpocalypse, writes Alan Trefler, in this extract from his book Build for Change.
Posted: 15 Aug 2014 | Published: 15 Aug 2014

ComputerWeekly.com

WCM's New Role: Targeted Customer Experience
sponsored by Sitecore
EGUIDE: Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.
Posted: 09 Dec 2016 | Published: 07 Dec 2016

Sitecore

Security Challenges in Healthcare Social Media Usage
sponsored by Actiance
EGUIDE: In this e-guide, Jeani Park, senior director at an Internet and mobile device monitoring company, answers questions about security challenges that healthcare organizations face when it comes to social media. Discover best practices for governing use of social media in a hospital or practice so that you can ensure patient information stays secure.
Posted: 04 Apr 2016 | Published: 01 Apr 2016

Actiance

Assessing the Benefits of Social and Cloud-Based CRM Tools
sponsored by Microsoft
EGUIDE: Do the cloud and CRM go hand in hand? Most will argue yes, but why? In this expert e-guide, tap into advantages of CRM in the cloud, and learn how technology company Shuttle Cloud uses cloud tools to manage customers, organize sales leads and hire internally. Plus, gain tips for making social CRM tools work effectively in your organization.
Posted: 02 Feb 2016 | Published: 01 Feb 2016

Microsoft

Expert Tips for Social CRM: Why Companies Are Pinning Their Hopes on Pinterest
sponsored by Microsoft
EGUIDE: Discover how you can formulate a winning social CRM strategy, and knock your customers' expectations out of the park. Tap into why Pinterest is piquing the interest of businesses and get an exclusive look at how MLB teams engage with their customers via personalized mobile updates.
Posted: 02 Feb 2016 | Published: 01 Feb 2016

Microsoft

API Security Now
sponsored by SearchSecurity.com
EBOOK: Secure APIs are possible but not easy. This guide outlines the source for security risks with application program interfaces, and how to eliminate them.
Posted: 16 Nov 2015 | Published: 16 Nov 2015

SearchSecurity.com

The Multichannel Mandate Chapter 2 Title: Make Mobile, Social Channels Work
sponsored by SearchCRM
EBOOK: Companies won't reap the benefits of a multichannel business if they don't marry their technology wish lists with a strategy that works for them.
Posted: 28 Oct 2015 | Published: 28 Oct 2015

SearchCRM

4 Ways to Improve Your Mobile and Social CRM
sponsored by SearchCRM
EBOOK: This expert e-book outlines the leading challenges in delivering great customer experiences via mobile and social channels. Discover how to achieve your mobile and social CRM goals with a four-point business strategy.
Posted: 28 May 2015 | Published: 28 May 2015

SearchCRM

Detailed Reviews of 19 Web Content Management Products
sponsored by Sitecore
ANALYST REPORT: This resource reviews the performance of nineteen different WCM products, explaining each one's strengths and weaknesses in detail.
Posted: 04 Mar 2015 | Published: 09 Oct 2014

Sitecore

How Michigan State University Calculates Likelihood of Philanthropic Engagement
sponsored by IBM
CASE STUDY: This case study describes how MSU leveraged business intelligence and predictive analytics to gain deep insight into an individual alum's potential to give.
Posted: 20 Feb 2015 | Published: 30 Jan 2015

IBM

3 Pillars of Customer Experience in Today's Connected World
sponsored by Salesforce.com
WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
Posted: 19 Jan 2015 | Published: 19 Jan 2015

Salesforce.com

Enterprise Social Networking: Collaborate Seamlessly
sponsored by IBM
EBOOK: CIOs have swung from dismissing social networks in the enterprise to seizing upon their potential for boosting business productivity and creativity. Learn why in this handbook.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

IBM

Optimizing Magneto E-commerce Sites for Increased Sales and Customer Satisfaction
sponsored by ZeroLag Communications Inc.
WHITE PAPER: Find out which platform is capable of maximizing the performance of your e-commerce web site, increasing sales and improving customer satisfaction.
Posted: 20 Jun 2014 | Published: 20 Jun 2014

ZeroLag Communications Inc.

Gain Social Insight: Connect Business And IT into One Conversation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster.
Posted: 04 Jun 2014 | Published: 31 Mar 2014

Hewlett Packard Enterprise
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