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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Reports
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Transformation: 6 Experts, 2 Industries & 1 Huge Mistake
sponsored by Slalom
CASE STUDY: Digital transformation has no exact guidelines; that’s why it’s helpful to look at fully transformed organizations as examples. Inside, learn how two companies revamped their core business models in the name of digital transformation – and how they found success in the process.
Posted: 27 Dec 2019 | Published: 27 Dec 2019

Slalom

Redefining the Customer Experience for the Hybrid Cloud World with NetApp Keystone
sponsored by NetApp
EBOOK: Access this analyst report for a spotlight on NetApp’s Keystone offering, which reduces risk by establishing a better ownership experience and aims to simplify the job of IT decision makers.
Posted: 27 Dec 2019 | Published: 27 Dec 2019

NetApp

Expanding Your Service Offerings with Recurring IT Assessments
sponsored by RapidFire
WHITE PAPER: This white paper shares how MSPs can make regular and ongoing IT assessments feasible from both a resource and cost perspective and presents a blueprint for incorporating recurring assessments into your standard service offerings. Read on here to learn how to add recurring IT assessments to your service arsenal.
Posted: 06 Dec 2019 | Published: 31 Dec 2017

RapidFire

The Enterprise Guide to Continuous Application Modernization
sponsored by New Relic
EBOOK: Modernization cannot be done overnight and requires serious planning to be successful in the long term. To find out the 5 steps you need to implement an effective modernization strategy, read this ebook.
Posted: 25 Nov 2019 | Published: 25 Nov 2019

New Relic

4 Reasons to Replace Your Traditional Storage with Hyperconverged Infrastructure
sponsored by Comport Consulting
RESOURCE: This blog post outlines 4 reasons motivating organizations to migrate from their legacy storage to robust hyperconverged infrastructure (HCI) models. Read on to determine if your enterprise could similarly benefit from HCI.
Posted: 13 Nov 2019 | Published: 30 Nov 2018

Comport Consulting

Broadcom Embraces New Challenges and New Employees with the Help of AI
sponsored by Moveworks
CASE STUDY: Global infrastructure technology company, Broadcom Inc., was seeking an AI-powered bot that had an easy-to-use interface, and versatility to integrate with the regularly used Google Hangouts Chat. Broadcom decided to implement Moveworks’ bot. Learn about Broadcom’s experience in this case study.
Posted: 11 Nov 2019 | Published: 11 Nov 2019

Moveworks

The Ultimate Buyers Guide to Managed IT Services
sponsored by OneNeck IT
EBOOK: The value that managed IT services ultimately deliver can vary significantly from provider to provider. Save a copy of this 20-page eBook to access an in-depth overview of managed IT services and to learn what attributes to look for in potential providers.
Posted: 23 Oct 2019 | Published: 31 Oct 2018

OneNeck IT

Lenovo Picks Cloudistics as ThinkAgile CP Partner
sponsored by Lenovo and Intel
EGUIDE: Last year, Lenovo added a newer, smaller partner to the mix when it launched ThinkAgile CP Series powered by software from startup Cloudistics. So what does Cloudistics bring to the partnership and how does the offer compare to others on the market? Read the following vendor-agnostic TechTarget e-guide to see for yourself.
Posted: 23 Oct 2019 | Published: 21 Oct 2019

Lenovo and Intel

ThinkAgile Advantage Support
sponsored by Lenovo and Intel
PRODUCT OVERVIEW: Whether its hybrid cloud, hyperconverged, or software-defined, having the right team in your corner will either make or break your IT infrastructure. Inside, get a quick rundown of what Lenovo's ThinkAgile Advantage services can offer.
Posted: 22 Aug 2019 | Published: 22 Aug 2019

Lenovo and Intel

Conquering IT Complexity
sponsored by Lenovo and Intel
WHITE PAPER: Inside, learn why many enterprises are turning towards vendor support services as an answer to shrinking IT budgets. Plus, get a closer look at the perks vendor support services offer, such as 24/7 support, on-site servicing, and more.
Posted: 22 Aug 2019 | Published: 22 Aug 2019

Lenovo and Intel

5 practical tips for implementing SD-WAN
sponsored by Windstream Communications
WHITE PAPER: In this white paper, discover Forrester's 5 practical tips for implementing SD-WAN in your organization.
Posted: 22 Jul 2019 | Published: 22 Jul 2019

Windstream Communications

DevOps Done Right
sponsored by New Relic
EBOOK: Establishing the necessary processes, tools, and culture can become a disruptive challenge when making the digital transformation into DevOps. Download this brief eBook to better understand which best practices can drive your teams through barriers, and achieve a successful DevOps digital transformation.
Posted: 17 Jun 2019 | Published: 31 Dec 2018

New Relic

Overcoming the Growing IBM i Skills Gap
sponsored by Connectria
WHITE PAPER: The IBM i OS recently reached an important milestone: its thirtieth birthday. But while its longevity is undoubtedly a testament to its power, there is a growing skills gap as IBM i admins become scarcer and scarcer. Inside, learn how to overcoming this talent gap and keep your mission-critical applications running long into the future.
Posted: 07 Jun 2019 | Published: 07 Jun 2019

Connectria

10 Reasons to Choose Connectria
sponsored by Connectria
WHITE PAPER: Check out this guide to learn the top ten perks to look for in a managed cloud services provider, including access to an expanded talent pool, transparent resource visibility, and more.
Posted: 07 Jun 2019 | Published: 07 Jun 2019

Connectria

12 Reasons to Migrate to an Azure Managed Cloud
sponsored by Connectria
WHITE PAPER: Migrating data and applications to a cloud platform comes with accompanying feelings of fear and stress – after all, those are your business-critical workloads.
Posted: 05 Jun 2019 | Published: 05 Jun 2019

Connectria

How to Provide Customers with Better Help Desk Experiences with Luma, the Virtual Agent
sponsored by Serviceaide
PRODUCT OVERVIEW: Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

5 Managed Service Myths Debunked
sponsored by Burwood
WHITE PAPER: Learn how to separate the managed IT services facts from the fiction as five common managed service misconceptions are cleared up.
Posted: 03 Apr 2019 | Published: 03 Apr 2019

Burwood

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Pricing IT Services: A Complete E-book
sponsored by ConnectWise
EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.
Posted: 05 Mar 2019 | Published: 31 Dec 2018

ConnectWise

The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Guiding performance optimisation: 10 inspirational quotes
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Get inspired with these 10 inspirational quotes about guiding performance optimisation.
Posted: 22 May 2018 | Published: 22 May 2018

ComputerWeekly.com

IT outsourcing in the digital age
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.
Posted: 17 Apr 2018 | Published: 17 Apr 2018

ComputerWeekly.com

Computer Weekly – 13 March 2018: Unlocking digital change in criminal justice
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to the IT and digital chief at the Ministry of Justice about digital transformation across the criminal justice system. European cities are trying to attract British IT talent as a result of Brexit – what does it mean for UK IT? And we take an in-depth look at the fintech sector. Read the issue now.
Posted: 09 Mar 2018 | Published: 09 Mar 2018

ComputerWeekly.com

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne

What to know about container management tools
sponsored by SearchITOperations
EBOOK: Container management tools can ease the burden of a move into containerization. Look for management software that fits your specific needs.
Posted: 19 Mar 2018 | Published: 19 Mar 2018

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