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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Reports
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It's Time to Re-Think ITSM Self Service
sponsored by Serviceaide
VIDEO: Tune into this webcast to learn how conversational virtual agent bots can help fill the experience gaps that most self-service IT systems leave wide open. Plus, get a glimpse into how virtual agents can execute automated functions without IT teams having to lift a finger.
Posted: 13 Jun 2019 | Premiered: 16 Nov 2018

Serviceaide

Spotlight on SMBs: The Business Case for Using Managed Hosting
sponsored by Liquid Web
WHITE PAPER: Jump into this whitepaper to learn how to measure the business value of using a managed hosting provider for your critical Microsoft workloads including security perks, cost-efficiency benefits, and more – and why small businesses in particular stand to benefit most.
Posted: 10 Jun 2019 | Published: 10 Jun 2019

Liquid Web

Overcoming the Growing IBM i Skills Gap
sponsored by Connectria
WHITE PAPER: The IBM i OS recently reached an important milestone: its thirtieth birthday. But while its longevity is undoubtedly a testament to its power, there is a growing skills gap as IBM i admins become scarcer and scarcer. Inside, learn how to overcoming this talent gap and keep your mission-critical applications running long into the future.
Posted: 07 Jun 2019 | Published: 07 Jun 2019

Connectria

10 Reasons to Choose Connectria
sponsored by Connectria
WHITE PAPER: Check out this guide to learn the top ten perks to look for in a managed cloud services provider, including access to an expanded talent pool, transparent resource visibility, and more.
Posted: 07 Jun 2019 | Published: 07 Jun 2019

Connectria

Raising the Bar for Digital Employee Experience
sponsored by Freshworks
WHITE PAPER: In this white paper, discover 7 ways your IT service desk can contribute to a positive employee experience. Explore the technologies raising the bar for digital employee experience, and see what your service desk can do to improve employee satisfaction across your organization.
Posted: 06 Jun 2019 | Published: 06 Jun 2019

Freshworks

12 Reasons to Migrate to an Azure Managed Cloud
sponsored by Connectria
WHITE PAPER: Migrating data and applications to a cloud platform comes with accompanying feelings of fear and stress – after all, those are your business-critical workloads.
Posted: 05 Jun 2019 | Published: 05 Jun 2019

Connectria

Web Hosting Buyer's Guide
sponsored by Liquid Web
WHITE PAPER: Selecting a hosting provider is a decision that carries more gravity than it might initially appear. Fortunately, within this informative guide you'll find out how to differentiate between the various hosting companies present on today's market. Choose wisely...
Posted: 20 May 2019 | Published: 20 May 2019

Liquid Web

20 Point Checklist for Vetting a Managed Hosting Provider
sponsored by Liquid Web
WHITE PAPER: Uncover a checklist of the 20 criteria a managed hosting provider should be able to checkmark to earn your business. Ranging from network capabilities to the qualifications of their technicians, you'll learn how to thoroughly weigh all provider options before any decisions are made – and regretted.
Posted: 17 May 2019 | Published: 17 May 2019

Liquid Web

The Value of Nutanix HCI Platform for Enterprise Applications
sponsored by TechData - Nutanix
WHITE PAPER: This IDC paper illustrates the results of a study in which 11 organizations shared their experiences using Nutanix Enterprise Cloud Platform. Download the paper to learn 4 areas in which the platform provides significant value and to view commentary on cost, scalability, and performance.
Posted: 17 May 2019 | Published: 17 May 2019

TechData - Nutanix

Consumption-Based IT with a Twist
sponsored by Lenovo Intel
WHITE PAPER: In February 2019, Lenovo unveiled its consumption-based IT service TruScale, a subscription-based model that allows enterprises to use and pay for datacenter hardware – hosted either on-premises or at a colocation location – without having to fully purchase the equipment. Inside, read IDC's expert take on the new service.
Posted: 08 May 2019 | Published: 15 Feb 2019

Lenovo Intel

Top 5 Ways HR and IT Can Partner on Delivering Great Employee Experiences
sponsored by ServiceNow
WHITE PAPER: Download this white paper to uncover5 ways to partner across HR and IT to foster a transformative mindset and deliver great experiences, benefitting an entire organization.
Posted: 06 May 2019 | Published: 06 May 2019

ServiceNow

How to Provide Customers with Better Help Desk Experiences with Luma, the Virtual Agent
sponsored by Serviceaide
PRODUCT OVERVIEW: Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

GCP Applied Technologies' David Bammel on Rolta - Advizex & HPE
sponsored by AdvizeX Technologies
VIDEO: In this clip, hear from GCP Applied Technologies' CIO David Bammel to find out how the company utilizes Rolta Advizex and HPE as strategic partners – and how they're in it for the long-haul.
Posted: 12 Apr 2019 | Premiered: 12 Apr 2019

AdvizeX Technologies

Modernize, Automate & Transform
sponsored by AdvizeX Technologies
VIDEO: In this quick clip, find out what a successful partnership between proprietary enterprise IT teams and managed IT services can look like – and how it can led to seamless modernization, automation, and transformation.
Posted: 10 Apr 2019 | Premiered: 12 Dec 2018

AdvizeX Technologies

5 Managed Service Myths Debunked
sponsored by Burwood
WHITE PAPER: Learn how to separate the managed IT services facts from the fiction as five common managed service misconceptions are cleared up.
Posted: 03 Apr 2019 | Published: 03 Apr 2019

Burwood

Expertise Evolves Pickles' Cloud Strategy
sponsored by Rackspace VMware
WHITE PAPER: Click inside to learn how Australian auction company Pickles upgraded its cloud services capabilities with the help of a managed cloud partner, earning them access to VMware's software-defined data center, Microsoft's disaster recovery platform, and numerous other technological advantages to keep ahead of modern digital demands.
Posted: 14 Mar 2019 | Published: 14 Mar 2019

Rackspace VMware

Midmarket Solutions to Empower Your IT Infrastructure
sponsored by Dell EMC and Intel®
RESOURCE: In order to ensure that your systems empower, rather than restrict, IT growth, read this resource. It details the range of solutions from Dell EMC and Intel that will cover the scope of your needs and will maximize your IT investments.
Posted: 14 Mar 2019 | Published: 31 Dec 2018

Dell EMC and Intel®

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits
sponsored by ConnectWise
EBOOK: Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management.
Posted: 08 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Pricing IT Services: A Complete E-book
sponsored by ConnectWise
EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.
Posted: 05 Mar 2019 | Published: 31 Dec 2018

ConnectWise

The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Transforming Your Business with the Right Use of the Cloud
sponsored by Intel
RESOURCE: It's up to individual businesses to chart their own course into digital transformation -- but that doesn't mean there aren't universally applicable best practices. Dive inside this article to uncover six reoccurring themes observed in successful IT transformation projects.
Posted: 28 Feb 2019 | Published: 28 Feb 2019

Intel

Managing Logistics with Cloud Computing
sponsored by Fordway
WHITE PAPER: Jump into this case study to find out how one logistics company used a combination of infrastructure as a service (IaaS) and desktop as a service (DaaS) to increase data security, secure disaster recovery capabilities, and reduce the overall administrative burden placed on their IT department.
Posted: 19 Feb 2019 | Published: 19 Feb 2019

Fordway

Using Office 365 to Support Joint Venture Collaboration
sponsored by Fordway
WHITE PAPER: Inside this case study, read up on how Fusion – a joint venture between three leading construction companies – attained a secure, highly-collaborative Office 365 environment to support a high-profile contract project.
Posted: 19 Feb 2019 | Published: 19 Feb 2019

Fordway

6 DX Roadblocks You Can Help Your Company Avoid
sponsored by Compunnel Digital
WHITE PAPER: Jump into this report to read through six of the major roadblocks C-suite execs, IT leaders, and IT pros have identified on their own pathways towards digital transformation, from an inarticulate digital strategy to in-house talent deficiencies.
Posted: 11 Feb 2019 | Published: 11 Feb 2019

Compunnel Digital
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