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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Reports
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Multi-Environment Infrastructure Insights: Guide to Getting Started
sponsored by Splunk
WHITE PAPER: As server counts approach triple digits and span multiple data centers and cloud environments, effective monitoring and management can become close to impossible – that is, without the right set of tools. Continue reading to learn about an infrastructure management platform designed to address the complexities of modern server monitoring.
Posted: 30 Jul 2018 | Published: 30 Jul 2018

Splunk

Deconstructing the Hype Around Converged Systems
sponsored by Dimension Data
WHITE PAPER: Download this white paper to discover how this year's converged and hyper-converged technologies are evolving the data center with software-defined management capabilities, converged data management, tailored data protection measures, and more.
Posted: 23 Jul 2018 | Published: 23 Jul 2018

Dimension Data

The First Steps Towards Hybrid IT
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Continue reading to learn how to take the first steps towards building a hybrid IT infrastructure of your own, and how to determine which bits and pieces you'll need to align with business goals, take advantage of disruptive technology, and more.
Posted: 17 Jul 2018 | Published: 17 Jul 2018

Hewlett Packard Enterprise

Guiding performance optimisation: 10 inspirational quotes
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Get inspired with these 10 inspirational quotes about guiding performance optimisation.
Posted: 22 May 2018 | Published: 22 May 2018

ComputerWeekly.com

Operations Made MSPeasy
sponsored by Datto, Inc.
EBOOK: While there is no one universal cause for these inefficiencies, this e-book outlines 3 distinct steps you can take to ensure you're avoiding these pitfalls and achieving operational efficiency. Click inside to learn the importance of clearly defining your service offerings, building a strong hierarchy of roles and responsibilities, and more.
Posted: 17 May 2018 | Published: 17 May 2018

Datto, Inc.

Rolta AdvizeX and HPE: Tailored Solutions for Your Business
sponsored by AdvizeX Technologies
VIDEO: Lowering total business costs and increasing availability are the bread and butter that hyperconverged infrastructure brings to the table. In this video, learn about an HCI solution and strategy provider and how they can help your business build a modern and reliable foundation that takes advantage of these benefits.
Posted: 07 May 2018 | Premiered: 23 Apr 2018

AdvizeX Technologies

"As a Service" IT Consumption Model for Digital Business Innovation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Approximately 80% of IT's time is spent on general IT operational tasks, rather than on enabling innovation within their enterprise – something that organizations are relying on to gain a competitive advantage. Learn more about how as-a-service IT platforms and how they can help solve this problem.
Posted: 27 Apr 2018 | Published: 31 Jan 2018

Hewlett Packard Enterprise

Manage with Speed and Simplicity on the Go
sponsored by Serviceaide
VIDEO: Outages and other problems in your enterprise can spring up anytime, meaning IT has to be ready at all times. Learn how an intelligent virtual support agent can take your mobile ITSM management tools to the next level with the power of artificial intelligence.
Posted: 19 Apr 2018 | Premiered: 11 Apr 2018

Serviceaide

IT outsourcing in the digital age
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.
Posted: 17 Apr 2018 | Published: 17 Apr 2018

ComputerWeekly.com

Case Study: Empowering Your Help Desk for Success
sponsored by Serviceaide
WHITE PAPER: An ineffective help desk system can be a major pain point for businesses, and their customers, too. Learn more about one company redefined their help desk strategy with the help of an intelligent service management solution, increasing customer satisfaction and delivering numerous efficiency benefits.
Posted: 16 Apr 2018 | Published: 16 Apr 2018

Serviceaide

Reinventing IT Service Management with a Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

Case Study: Using Intelligent Services to Revamp ITSM
sponsored by Serviceaide
WHITE PAPER: An inefficient ITIL can be a major setback for developers and heighten the risk of service disruptions and noncompliance. In this case study, learn more about how one company turned their ITSM strategy on its head using intelligent service management technology.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018

Serviceaide

Business Centric Insights Through AIOps
sponsored by FixStream
WHITE PAPER: Standard domain-centric insights can offer limited value to enterprises whose hybrid IT environments are growing increasingly complex. Learn more about how AIOps offers business-centric insights and correlations and the benefits they can have on your enterprise.
Posted: 09 Apr 2018 | Published: 17 Apr 2017

FixStream

Three Ways Managed Service Providers Can Help With IT Cost Management
sponsored by ShoreGroup
WHITE PAPER: Open this blog to see the benefits of using a managed service provider (MSP). Take these simple steps to reduce personnel costs, reduce downtime and business disruptions, and bring unique knowledge to the table.
Posted: 06 Apr 2018 | Published: 28 Mar 2018

ShoreGroup

Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
WHITE PAPER: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.
Posted: 04 Apr 2018 | Published: 20 Jan 2018

ServiceNow

Increasing MTTR and ROI with FixStream
sponsored by FixStream
WHITE PAPER: The ability to identify and predict issues within IT infrastructure can save companies time, resources, and ultimately money in addition to increasing service capabilities. Learn how one global service company addressed their infrastructure visibility problems and started increasing efficiency.
Posted: 03 Apr 2018 | Published: 31 Dec 2017

FixStream

AIOps: Utilizing Artificial Intelligence in IT Operations
sponsored by FixStream
WHITE PAPER: As IT infrastructure grows continuously more complex, IT teams are turning towards solutions that boost their automation and monitoring abilities. That's where AIOps comes. Learn more about the applications that artificial intelligence can have on your IT operation.
Posted: 30 Mar 2018 | Published: 30 Mar 2018

FixStream

Optimize App Performance and Security by Managing Microsoft Workloads on AWS
sponsored by Amazon Web Services
VIDEO: Microsoft workloads are being moved to AWS en masse across organizations – and the benefits your peers are seeing are significant. Whether it's to reduce costs, tighten security policies, or simply improve ease of management, tune in to find out why companies are looking towards the capabilities of AWS to bolster their applications.
Posted: 13 Jul 2018 | Premiered: 07 Dec 2017

Amazon Web Services

Report: Understanding the Rapidly Changing Hyperconverged Market
sponsored by NetApp
ANALYST REPORT: Eric Sheppard, Analyst and Research Director for IDC, answers several critical FAQs about HCI to help you better understand the rapidly changing market. Read on for the answer to, "How are newer HCI solutions expected to fill the gaps in today's HCI offerings/designs?" and more.
Posted: 11 Jul 2018 | Published: 11 Jul 2018

NetApp

The Future of Banking Tech: Automation, Cognitive, and More
sponsored by IBM
WHITE PAPER: Continue reading to learn how automation, cognitive computing, and other AI based technology are transforming the way banks and other companies deliver services. Plus, discover how IBM's Technology Support Services can enhance the reliability and performance of help desks, OEM hardware, end-to-end analytics, and more.
Posted: 02 Jul 2018 | Published: 30 Sep 2017

IBM

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne

Workspace ONE: Added Simplicity and Security with Office 365
sponsored by Data#3
WHITE PAPER: As Office 365 becomes integrated within your workforce, unprepared IT teams can have difficulty maintaining the balance between security and accessibility. Learn about one easily integrated workforce solution that can boost employee productivity and security standards simultaneously.
Posted: 03 Apr 2018 | Published: 15 Jun 2016

Data#3

The Digital And Multi-Cloud World: Are You Ready?
sponsored by VMware
WHITE PAPER: Applications fuel the modern-day business environment, allowing the global collaboration, communication, and transactions that change the way we work. Learn how to ensure your IT organization can keep pace with growing responsibility and meet your business's operational demands.
Posted: 02 Apr 2018 | Published: 31 Dec 2016

VMware

Digital Culture: Encouraging Innovation by Bridging IT and Employees
sponsored by Data#3
WHITE PAPER: Building a "digital culture" within your business that encourages innovation is essential for giving your company an edge in today's market. Learn more about some of the hallmarks of digital culture, and how you can create this environment within your own workforce.
Posted: 02 Apr 2018 | Published: 02 Apr 2018

Data#3
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