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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Reports
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Tackling Middleware and Hybrid Management Challenges
sponsored by IBM
VIDEO: Managing middleware involves a lot of moving parts, including software deployments, defining user access, and much more. Check out this brief video demo that highlights the capabilities that IBM's MPaaS brings to the table, including how it can make managing middleware, deployments, and spend tracking simpler.
Posted: 18 Jun 2018 | Premiered: 17 Mar 2017

IBM

Management For Your Complex IT Environment
sponsored by IBM
VIDEO: Finding a way to effectively manage all the moving parts of your hybrid infrastructure can be daunting, and sometimes impossible – at least without the right tools. Click to discover a managed platform that addresses the needs of modern hybrid management.
Posted: 18 Jun 2018 | Premiered: 23 May 2017

IBM

Managed Platform as a Service (MPaaS)
sponsored by IBM
VIDEO: Users are demanding the same user experience from IT as they would get from devices and applications at home, leaving IT scrambling to provision and configure highly available and innovative services without compromising security, budgets, and their sanity.
Posted: 15 Jun 2018 | Premiered: 17 May 2016

IBM

Impacts and Improvements: Optimized Sourcing in Hybrid IT Environments
sponsored by IBM
WHITE PAPER: Organizations are usually quick to realize that doing all the legwork in their hybrid strategy is an inefficient use of resources, leading many towards utilizing sourcing solutions instead. Dive into this report to learn about the financial and performance benefits that can come from optimizing your enterprise's hybrid sourcing.
Posted: 14 Jun 2018 | Published: 30 Mar 2017

IBM

Navigating your Digital Transformation with Managed Infrastructure
sponsored by IBM
VIDEO: To keep up with modern consumer demands, companies are turning towards hybrid infrastructure builds to cherry pick the capabilities they need most from technology such as mobile and the cloud. Check out this brief clip to learn about an infrastructure platform designed to power digital transformation and keep diverse infrastructure manageable.
Posted: 14 Jun 2018 | Premiered: 26 Jan 2016

IBM

Impacts and Improvements: Optimized Sourcing in Hybrid IT Environments
sponsored by IBM
WHITE PAPER: Organizations are usually quick to realize that doing all the legwork in their hybrid strategy is an inefficient use of resources, leading many towards utilizing sourcing solutions instead. Dive into this report to learn about the financial and performance benefits that can come from optimizing your enterprise's hybrid sourcing.
Posted: 14 Jun 2018 | Published: 30 Mar 2017

IBM

Navigating your Digital Transformation with Managed Infrastructure
sponsored by IBM
VIDEO: To keep up with modern consumer demands, companies are turning towards hybrid infrastructure builds to cherry pick the capabilities they need most from technology such as mobile and the cloud. Check out this brief clip to learn about an infrastructure platform designed to power digital transformation and keep diverse infrastructure manageable.
Posted: 14 Jun 2018 | Premiered: 26 Jan 2016

IBM

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne

Guiding performance optimisation: 10 inspirational quotes
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Get inspired with these 10 inspirational quotes about guiding performance optimisation.
Posted: 22 May 2018 | Published: 22 May 2018

ComputerWeekly.com

Operations Made MSPeasy
sponsored by Datto, Inc.
EBOOK: While there is no one universal cause for these inefficiencies, this e-book outlines 3 distinct steps you can take to ensure you're avoiding these pitfalls and achieving operational efficiency. Click inside to learn the importance of clearly defining your service offerings, building a strong hierarchy of roles and responsibilities, and more.
Posted: 17 May 2018 | Published: 17 May 2018

Datto, Inc.

Top 10 Criteria for Selecting a Managed Services Provider
sponsored by IBM
WHITE PAPER: Considering a managed service provider? Discover the top ten criteria your organization should use when weighing an MSP, designed to ensure the best ROI possible.
Posted: 11 May 2018 | Published: 30 Apr 2018

IBM

Now on Now: How ServiceNow Runs IT Like a Business
sponsored by ServiceNow
VIDEO: Aligning IT projects with the goals of the business is a necessary start towards maximizing investment value. But one company took this strategy a few steps further – and started seeing impressive results. Click to learn how this company earned savings of $355,000, saved thousands of man hours, and more by revaluating their IT business strategy.
Posted: 11 May 2018 | Premiered: 07 May 2018

ServiceNow

Aligning IT Investment Decision with the Business
sponsored by ServiceNow
WHITE PAPER: Ensuring investment decisions are aligned with corporate objectives can be difficult for IT execs to manage efficiently. Ultimately, this can form a communication rift between the business and IT. Learn how a demand management platform that centralizes strategic requests and harnesses automation can help.
Posted: 08 May 2018 | Published: 31 Dec 2014

ServiceNow

Taking Charge of Your IT Project Portfolio
sponsored by ServiceNow
WHITE PAPER: When developers, project managers, and business goals are working disconnectedly, IT projects are destined to struggle. Click to learn more about how you can take charge of your IT project portfolio, and get access to automated, end-to-end visibility throughout your IT organization.
Posted: 01 May 2018 | Published: 20 Apr 2018

ServiceNow

"As a Service" IT Consumption Model for Digital Business Innovation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Approximately 80% of IT's time is spent on general IT operational tasks, rather than on enabling innovation within their enterprise – something that companies are relying on to gain a competitive advantage. Learn more about how as-a-service IT platforms and how they can help solve this problem.
Posted: 27 Apr 2018 | Published: 31 Jan 2018

Hewlett Packard Enterprise

How Hyperconverged Infrastructure Helped With a Nation-Wide Expansion
sponsored by Tech Data - Lenovo
CASE STUDY: Read this case study to learn how adopting hyperconverged infrastructure allowed this brewery to expand their brand nation-wide and grant benefits ranging from real-time analytics at the touch of a button, to keeping their backend SAP HANA environment running, and much more.
Posted: 24 Apr 2018 | Published: 24 Apr 2018

Tech Data - Lenovo

Manage with Speed and Simplicity on the Go
sponsored by Serviceaide
VIDEO: Outages and other problems in your enterprise can spring up anytime, meaning IT has to be ready at all times. Learn how an intelligent virtual support agent can take your mobile ITSM management tools to the next level with the power of artificial intelligence.
Posted: 19 Apr 2018 | Premiered: 11 Apr 2018

Serviceaide

IT outsourcing in the digital age
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.
Posted: 17 Apr 2018 | Published: 17 Apr 2018

ComputerWeekly.com

Case Study: Empowering Your Help Desk for Success
sponsored by Serviceaide
WHITE PAPER: An ineffective help desk system can be a major pain point for businesses, and their customers, too. Learn more about one company redefined their help desk strategy with the help of an intelligent service management solution, increasing customer satisfaction and delivering numerous efficiency benefits.
Posted: 16 Apr 2018 | Published: 16 Apr 2018

Serviceaide

Reinventing IT Service Management with a Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

Case Study: Using Intelligent Services to Revamp ITSM
sponsored by Serviceaide
WHITE PAPER: An inefficient ITIL can be a major setback for developers and heighten the risk of service disruptions and noncompliance. In this case study, learn more about how one company turned their ITSM strategy on its head using intelligent service management technology.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018

Serviceaide

Business Centric Insights Through AIOps
sponsored by FixStream
WHITE PAPER: Standard domain-centric insights can offer limited value to enterprises whose hybrid IT environments are growing increasingly complex. Learn more about how AIOps offers business-centric insights and correlations and the benefits they can have on your enterprise.
Posted: 09 Apr 2018 | Published: 17 Apr 2017

FixStream

Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
WHITE PAPER: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.
Posted: 04 Apr 2018 | Published: 20 Jan 2018

ServiceNow

Increasing MTTR and ROI with FixStream
sponsored by FixStream
WHITE PAPER: The ability to identify and predict issues within IT infrastructure can save companies time, resources, and ultimately money in addition to increasing service capabilities. Learn how one global service company addressed their infrastructure visibility problems and started increasing efficiency.
Posted: 03 Apr 2018 | Published: 31 Dec 2017

FixStream
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