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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Reports
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Driving innovation for clients by optimizing IT infrastructure with IBM LinuxONE technology
sponsored by IBM
CASE STUDY: Deloitte is a respected household name across the world, known for their industry-leading auditing, tax, consulting, and IT infrastructure services. Look inside this white paper to learn how Deloitte uses IBM's LinuxONE suite to keep up with its client's next-gen technology demands.
Posted: 04 Sep 2019 | Published: 03 Sep 2019

IBM

ThinkAgile Advantage Support
sponsored by Lenovo and Intel
PRODUCT OVERVIEW: Whether its hybrid cloud, hyperconverged, or software-defined, having the right team in your corner will either make or break your IT infrastructure. Inside, get a quick rundown of what Lenovo's ThinkAgile Advantage services can offer.
Posted: 22 Aug 2019 | Published: 22 Aug 2019

Lenovo and Intel

Conquering IT Complexity
sponsored by Lenovo and Intel
WHITE PAPER: Inside, learn why many enterprises are turning towards vendor support services as an answer to shrinking IT budgets. Plus, get a closer look at the perks vendor support services offer, such as 24/7 support, on-site servicing, and more.
Posted: 22 Aug 2019 | Published: 22 Aug 2019

Lenovo and Intel

5 practical tips for implementing SD-WAN
sponsored by Windstream Communications
WHITE PAPER: In this white paper, discover Forrester's 5 practical tips for implementing SD-WAN in your organization.
Posted: 22 Jul 2019 | Published: 22 Jul 2019

Windstream Communications

Hit Refresh on Your Data Center with Hyperconverged Infrastructure
sponsored by VMware & Intel
RESOURCE: Imagine achieving 13x better data center performance and reducing the cost per VM by 10x. Download the following infographic to see how your company may benefit from refreshing its infrastructure with HCI.
Posted: 20 Jun 2019 | Published: 20 Jun 2019

VMware & Intel

DevOps Done Right
sponsored by New Relic
EBOOK: Establishing the necessary processes, tools, and culture can become a disruptive challenge when making the digital transformation into DevOps. Download this brief eBook to better understand which best practices can drive your teams through barriers, and achieve a successful DevOps digital transformation.
Posted: 17 Jun 2019 | Published: 31 Dec 2018

New Relic

Overcoming the Growing IBM i Skills Gap
sponsored by Connectria
WHITE PAPER: The IBM i OS recently reached an important milestone: its thirtieth birthday. But while its longevity is undoubtedly a testament to its power, there is a growing skills gap as IBM i admins become scarcer and scarcer. Inside, learn how to overcoming this talent gap and keep your mission-critical applications running long into the future.
Posted: 07 Jun 2019 | Published: 07 Jun 2019

Connectria

10 Reasons to Choose Connectria
sponsored by Connectria
WHITE PAPER: Check out this guide to learn the top ten perks to look for in a managed cloud services provider, including access to an expanded talent pool, transparent resource visibility, and more.
Posted: 07 Jun 2019 | Published: 07 Jun 2019

Connectria

Raising the Bar for Digital Employee Experience
sponsored by Freshworks
WHITE PAPER: In this white paper, discover 7 ways your IT service desk can contribute to a positive employee experience. Explore the technologies raising the bar for digital employee experience, and see what your service desk can do to improve employee satisfaction across your organization.
Posted: 06 Jun 2019 | Published: 06 Jun 2019

Freshworks

12 Reasons to Migrate to an Azure Managed Cloud
sponsored by Connectria
WHITE PAPER: Migrating data and applications to a cloud platform comes with accompanying feelings of fear and stress – after all, those are your business-critical workloads.
Posted: 05 Jun 2019 | Published: 05 Jun 2019

Connectria

The Value of Nutanix HCI Platform for Enterprise Applications
sponsored by Nutanix
WHITE PAPER: This IDC paper illustrates the results of a study in which 11 organizations shared their experiences using Nutanix Enterprise Cloud Platform. Download the paper to learn 4 areas in which the platform provides significant value and to view commentary on cost, scalability, and performance.
Posted: 17 May 2019 | Published: 17 May 2019

Nutanix

Top 5 Ways HR and IT Can Partner on Delivering Great Employee Experiences
sponsored by ServiceNow
WHITE PAPER: Download this white paper to uncover5 ways to partner across HR and IT to foster a transformative mindset and deliver great experiences, benefitting an entire organization.
Posted: 06 May 2019 | Published: 06 May 2019

ServiceNow

How to Provide Customers with Better Help Desk Experiences with Luma, the Virtual Agent
sponsored by Serviceaide
PRODUCT OVERVIEW: Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

5 Managed Service Myths Debunked
sponsored by Burwood
WHITE PAPER: Learn how to separate the managed IT services facts from the fiction as five common managed service misconceptions are cleared up.
Posted: 03 Apr 2019 | Published: 03 Apr 2019

Burwood

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits
sponsored by ConnectWise
EBOOK: Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management.
Posted: 08 Mar 2019 | Published: 31 Dec 2018

ConnectWise

How Providers Are Standardizing Technology Stacks
sponsored by Veeam Software
WHITE PAPER: This paper examines how today's technology providers are standardizing their offerings, and, as a result, how your organization can take advantage of more flexible product and pricing options, shortened SLAs, and prompt support delivery. Don't want to miss out? Download it here.
Posted: 07 Mar 2019 | Published: 31 Dec 2018

Veeam Software

Pricing IT Services: A Complete E-book
sponsored by ConnectWise
EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.
Posted: 05 Mar 2019 | Published: 31 Dec 2018

ConnectWise

The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK: Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Transforming Your Business with the Right Use of the Cloud
sponsored by Intel
RESOURCE: It's up to individual businesses to chart their own course into digital transformation -- but that doesn't mean there aren't universally applicable best practices. Dive inside this article to uncover six reoccurring themes observed in successful IT transformation projects.
Posted: 28 Feb 2019 | Published: 28 Feb 2019

Intel

Recipe for SPARC Platform Success at Premio Foods
sponsored by Cintra
CASE STUDY: Inside this quick case study, find out how major food manufacturer Premio Foods tackled the challenges posed by its legacy SPARC and storage architectures – and how they fast-tracked an architecture overhaul that allowed them to maintain their existing SPARC platform while gaining access to cutting-edge business applications.
Posted: 11 Feb 2019 | Published: 11 Feb 2019

Cintra

Giving Segway a Bump-Free Office 365 Roadmap
sponsored by Focus Technology Solutions
WHITE PAPER: Find out how Segway, the legendary personal transportation company, used a team of experts to get the Office 365 environment needed to provide seamless communication for their worldwide teams and operations -- from designing the initial roadmap through post-deployment management.
Posted: 28 Jan 2019 | Published: 28 Jan 2019

Focus Technology Solutions

Why Turn to Cloud Services Experts?
sponsored by Focus Technology Solutions
WHITE PAPER: In this quick read, flip through potential use cases for using cloud service experts to help your enterprise navigate the ins-and-outs of cloud services for public, on-prem, and hybrid cloud architectures – and maximize any cloud investments in the process.
Posted: 24 Jan 2019 | Published: 24 Jan 2019

Focus Technology Solutions

Scaling Infrastructure to Match High Growth
sponsored by Cogeco PEER 1
WHITE PAPER: In this quick read, find out how global communication services provider Striata kept its back-end operations scalable and secure with a newfound hosting partner – ensuring their high-growth business wasn't held back by groaning infrastructure.
Posted: 21 Jan 2019 | Published: 21 Jan 2019

Cogeco PEER 1

Why a Cloud Strategy is Never the Endpoint
sponsored by Cogeco PEER 1
RESOURCE: Jump into this blog post to discover how common cloud misconceptions are impacting businesses like yours – and why it can pay dividends to have expert best practices in your corner as your organization progresses on its cloud journey.
Posted: 18 Jan 2019 | Published: 09 Jan 2019

Cogeco PEER 1
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