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ALSO CALLED: Information Technology Management Services, Managed Services, Management Services, IT Professional Services
DEFINITION: Services concerned with the management of all types of IT processes or resources.
IT Management Services Reports
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Manage with Speed and Simplicity on the Go
sponsored by Serviceaide
VIDEO: Outages and other problems in your enterprise can spring up anytime, meaning IT has to be ready at all times. Learn how an intelligent virtual support agent can take your mobile ITSM management tools to the next level with the power of artificial intelligence.
Posted: 19 Apr 2018 | Premiered: 11 Apr 2018

Serviceaide

IT outsourcing in the digital age
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.
Posted: 17 Apr 2018 | Published: 17 Apr 2018

ComputerWeekly.com

Fast-Forward Your Business with IT Automation
sponsored by VMware
WHITE PAPER: Companies today are requesting more of IT than ever before in hopes of matching the speeds that the market demands. In this white paper, learn more about how harnessing automation technology can help your IT organization meet and exceed these demands.
Posted: 16 Apr 2018 | Published: 31 Dec 2017

VMware

Case Study: Empowering Your Help Desk for Success
sponsored by Serviceaide
WHITE PAPER: An ineffective help desk system can be a major pain point for businesses, and their customers, too. Learn more about one company redefined their help desk strategy with the help of an intelligent service management solution, increasing customer satisfaction and delivering numerous efficiency benefits.
Posted: 16 Apr 2018 | Published: 16 Apr 2018

Serviceaide

Reinventing IT Service Management with a Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

Case Study: Using Intelligent Services to Revamp ITSM
sponsored by Serviceaide
WHITE PAPER: An inefficient ITIL can be a major setback for developers and heighten the risk of service disruptions and noncompliance. In this case study, learn more about how one company turned their ITSM strategy on its head using intelligent service management technology.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018

Serviceaide

Business Centric Insights Through AIOps
sponsored by FixStream
WHITE PAPER: Standard domain-centric insights can offer limited value to enterprises whose hybrid IT environments are growing increasingly complex. Learn more about how AIOps offers business-centric insights and correlations and the benefits they can have on your enterprise.
Posted: 09 Apr 2018 | Published: 17 Apr 2017

FixStream

Three Ways Managed Service Providers Can Help With IT Cost Management
sponsored by ShoreGroup
WHITE PAPER: Open this blog to see the benefits of using a managed service provider (MSP). Take these simple steps to reduce personnel costs, reduce downtime and business disruptions, and bring unique knowledge to the table.
Posted: 06 Apr 2018 | Published: 28 Mar 2018

ShoreGroup

Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
WHITE PAPER: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.
Posted: 04 Apr 2018 | Published: 20 Jan 2018

ServiceNow

Increasing MTTR and ROI with FixStream
sponsored by FixStream
WHITE PAPER: The ability to identify and predict issues within IT infrastructure can save companies time, resources, and ultimately money in addition to increasing service capabilities. Learn how one global service company addressed their infrastructure visibility problems and started increasing efficiency.
Posted: 03 Apr 2018 | Published: 31 Dec 2017

FixStream

Workspace ONE: Added Simplicity and Security with Office 365
sponsored by Data#3
WHITE PAPER: As Office 365 becomes integrated within your workforce, unprepared IT teams can have difficulty maintaining the balance between security and accessibility. Learn about one easily integrated workforce solution that can boost employee productivity and security standards simultaneously.
Posted: 03 Apr 2018 | Published: 15 Jun 2016

Data#3

The Digital And Multi-Cloud World: Are You Ready?
sponsored by VMware
WHITE PAPER: Applications fuel the modern-day business environment, allowing the global collaboration, communication, and transactions that change the way we work. Learn how to ensure your IT organization can keep pace with growing responsibility and meet your business's operational demands.
Posted: 02 Apr 2018 | Published: 31 Dec 2016

VMware

Digital Culture: Encouraging Innovation by Bridging IT and Employees
sponsored by Data#3
WHITE PAPER: Building a "digital culture" within your business that encourages innovation is essential for giving your company an edge in today's market. Learn more about some of the hallmarks of digital culture, and how you can create this environment within your own workforce.
Posted: 02 Apr 2018 | Published: 02 Apr 2018

Data#3

AIOps: Utilizing Artificial Intelligence in IT Operations
sponsored by FixStream
WHITE PAPER: As IT infrastructure grows continuously more complex, IT teams are turning towards solutions that boost their automation and monitoring abilities. That's where AIOps comes. Learn more about the applications that artificial intelligence can have on your IT operation.
Posted: 30 Mar 2018 | Published: 30 Mar 2018

FixStream

Real-Time Benefits of SIAM integration
sponsored by Perspectium
CASE STUDY: Integrating your service providers into your company's ITSM strategy offers benefits such as an improved onboarding process and access to real-time feedback. Learn about one company's journey towards integration, and how your company can follow suit to reap the rewards.
Posted: 29 Mar 2018 | Published: 29 Mar 2018

Perspectium

Delivering Success as a Service with SIAM
sponsored by Perspectium
CASE STUDY: As a service provider, maintaining economies of scale is crucial to your business. Learn how a service management solution can ensure that your company doesn't fall behind.
Posted: 29 Mar 2018 | Published: 29 Mar 2018

Perspectium

Hybrid IT: The Best of Both Worlds
sponsored by Flexential
WHITE PAPER: The word "Hybrid" as it relates to IT infrastructure can spook many enterprises that consider these platforms a transitional solution between on-premise and cloud technologies. Discover why savvy businesses are turning to this approach for their IT infrastructure needs, and why hybrid isn't going away anytime soon.
Posted: 29 Mar 2018 | Published: 29 Mar 2018

Flexential

Generating New Revenue with Monitoring-as-a-Service
sponsored by LogicMonitor
CASE STUDY: The loss of control that accompanies the move towards cloud-based IT infrastructure can make diagnosing problems more complex. Discover how a Monitoring-as-a-Service platform can improve your infrastructure's visibility and help capture new revenue.
Posted: 29 Mar 2018 | Published: 29 Mar 2018

LogicMonitor

Now on Now: How Performance Analytics gives us visibility and control
sponsored by ServiceNow
EBOOK: Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more.
Posted: 26 Mar 2018 | Published: 26 Mar 2018

ServiceNow

Now on Now: Scaling ITSM to support business growth
sponsored by ServiceNow
EBOOK: As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide.
Posted: 26 Mar 2018 | Published: 26 Mar 2018

ServiceNow

What to know about container management tools
sponsored by SearchITOperations
EBOOK: Container management tools can ease the burden of a move into containerization. Look for management software that fits your specific needs.
Posted: 19 Mar 2018 | Published: 19 Mar 2018


Computer Weekly – 13 March 2018: Unlocking digital change in criminal justice
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to the IT and digital chief at the Ministry of Justice about digital transformation across the criminal justice system. European cities are trying to attract British IT talent as a result of Brexit – what does it mean for UK IT? And we take an in-depth look at the fintech sector. Read the issue now.
Posted: 09 Mar 2018 | Published: 09 Mar 2018

ComputerWeekly.com

CW Europe – March 2018
sponsored by ComputerWeekly.com
EZINE: Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit.
Posted: 01 Mar 2018 | Published: 08 Mar 2018

ComputerWeekly.com

Share the Load: Why Outsourcing Managed Web Services is Better for Your Business
sponsored by Liquid Web
WHITE PAPER: As the market for virtual businesses grows more competitive, you need to spend your time focusing on sales and marketing, not toiling with your IT systems. In this white paper learn 5 key reasons to consider partnering with a managed service provider.
Posted: 01 Mar 2018 | Published: 01 Mar 2018

Liquid Web
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