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Transforming ITIL to Fit the Modern IT Organization
sponsored by Samanage
WHITE PAPER: Under the demands of today's businesses, the "because we always have" mindset no longer flies – it's time for ITIL to receive an update. Learn how you can refresh your ITIL strategy to accommodate the vision of a modern IT organization; after all, today's IT isn't the same as it was even a decade ago.
Posted: 17 Aug 2018 | Published: 17 Aug 2018

Samanage

10 ITSM Mistakes You're Probably Making
sponsored by Samanage
WHITE PAPER: Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

Samanage

Survival Guide: Best Practices for Being On-Call
sponsored by PagerDuty
WHITE PAPER: Being on-call is one of IT's necessary evils. But while it's no fun trudging to the office at 2 a.m. to resolve an issue, it's important that you're equipped enough to handle any situation that arises – for the sake of the business and your sanity. Jump into this guide to view a collection of on-call best practices to keep sharp.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

PagerDuty

Transforming Business Collaboration Through Enterprise Service Management
sponsored by Samanage
WHITE PAPER: Without the right set of visibility and management tools, the inner workings of service management can be just as mystifying to IT as it is to users. Discover how enterprise service management can provide a streamlined and centralized platform for internal service requests and processing.
Posted: 14 Aug 2018 | Published: 14 Aug 2018

Samanage

The Starting Line of Service Management
sponsored by Samanage
WHITE PAPER: What exactly does modern, automation-powered service management look like behind the curtain? Jump into this guide to learn the basics of modern IT service management and then some, from the help desk all the way to the service catalog.
Posted: 14 Aug 2018 | Published: 14 Aug 2018

Samanage

Digital Killed the Business SLA
sponsored by ProAct
WHITE PAPER: Keep reading to learn about XLAs (Experience Level Agreements), an alternative to traditional SLAs that caters to the parameter shift of modern businesses by cementing user experience as the principal focus of service providers.
Posted: 14 Aug 2018 | Published: 08 Jun 2017

ProAct

When School is Out, IT is In
sponsored by Samanage
WHITE PAPER: While normally bustling campuses have been quiet during summer weeks, IT teams have been hard at work behind the scenes preparing and maintaining the infrastructure that supports it all. Click to learn about the challenges and the innovative projects that campus IT teams have been tackling head-on.
Posted: 13 Aug 2018 | Published: 13 Aug 2018

Samanage

150 Ways to Automate Service Management
sponsored by Samanage
WHITE PAPER: Opportunities for automation can spring up throughout the organization – if you know where to look. Keep reading to learn over 150 ways service automation can be integrated within your organization, from IT to HR.
Posted: 13 Aug 2018 | Published: 13 Aug 2018

Samanage

Old vs. New: The Impact of Automated IT
sponsored by DXC Concerto
WHITE PAPER: Automation through the cloud has continued to evolve, and every corner of IT, from the overall infrastructure to the individual desktop, can stand to gain from it. Check out this comparison tool to see how the capabilities of IT throughout the stack have changed via automation.
Posted: 13 Aug 2018 | Published: 13 Aug 2018

DXC Concerto

Stop Living with Jurassic IT
sponsored by Kaseya
VIDEO: Tune in to this webcast to learn how to improve your organization's aging and inefficient 'dinosaur' IT systems, featuring actual dinosaurs. You'll also find a live demo of Kaseya's IT service platform, designed to provide a consolidated and collaborative management tool to keep your IT services running smoothly and avoid extinction.
Posted: 10 Aug 2018 | Premiered: 10 Aug 2018

Kaseya

The Era of Employee Services
sponsored by Samanage
WHITE PAPER: At the end of the day, your employees are consumers, too. Click to find out how and where IT can improve their employees' experiences within the enterprise through tools like automation, self-service portals, and more. Plus
Posted: 09 Aug 2018 | Published: 09 Aug 2018

Samanage

Budget Priorities for Evolving ITSM Technology
sponsored by Samanage
WHITE PAPER: Find out more about the current state of IT and ITSM budgets across the world in 2018, and discover the technology and strategy choices that are motivating your peers to reevaluate and prioritize their spending decisions.
Posted: 09 Aug 2018 | Published: 09 Aug 2018

Samanage

Five Essential Characteristics for Service Management Integration
sponsored by Perspectium
WHITE PAPER: Finding a service management integration partner that can match your enterprise's needs isn't cut-and-dry. In this brief whitepaper, learn about the five essential characteristics to look for in an integration partner to ensure you're making the best choice.
Posted: 09 Aug 2018 | Published: 09 Aug 2018

Perspectium

Six Indispensable Features of the Modern Service Desk
sponsored by Samanage
WHITE PAPER: Service desk technology powered by AI and automation can be intimidating. Dip your toes into the water with this guide, which highlights the six core features that a modern service desk should offer, and how new technology like automation can be used to get there.
Posted: 09 Aug 2018 | Published: 09 Aug 2018

Samanage

How IT Service Portals Are Actually Being Used
sponsored by Samanage
RESOURCE: Check out this info-graphic to learn how IT service portals are truly being utilized by employees. Plus, get a glimpse into how IT support channels are projected to shift in coming years.
Posted: 08 Aug 2018 | Published: 08 Aug 2018

Samanage

Modernize Virtualization Infrastructure
sponsored by Red Hat
WHITE PAPER: Flexibility, efficiency, and accuracy are the defining traits of a high-performing virtualization infrastructure – traits that, over time, can slip from the grasp of classical hypervisors. Find out how an open, modernized virtualization platform can offer an alternative – especially once costs begin stacking up.
Posted: 03 Aug 2018 | Published: 03 Aug 2018

Red Hat

CW Benelux ezine August 2018
sponsored by ComputerWeekly.com
EZINE: It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology".
Posted: 03 Aug 2018 | Published: 09 Aug 2018

ComputerWeekly.com

Europe IT Priorities 2018
sponsored by IBM
EGUIDE: In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers.
Posted: 03 Aug 2018 | Published: 03 Aug 2018

IBM

It Shouldn't Be This Hard! Providing Better Support With Less Resources
sponsored by LogMeIn Rescue
VIDEO: Click to learn how organizations are re-approaching their support strategies to keep up with heightening customer demands, including new and emerging processes, technologies, and methodologies that can help.
Posted: 02 Aug 2018 | Premiered: 30 Jul 2018

LogMeIn Rescue

Case Study: How Hyatt Gave Developers More Time to Innovate
sponsored by Splunk
WHITE PAPER: When developers wind up spending most of their time identifying and troubleshooting issues, their ability to innovate is ultimately jeopardized. Click to learn about a platform that can provide real-time visibility across multiple or even hundreds of environments and can help give developers their lives back.
Posted: 30 Jul 2018 | Published: 30 Jul 2018

Splunk

Digital Operational Intelligence: A Fresh Take on Autonomic Computing
sponsored by CA Technologies
WHITE PAPER: Discover how the latest advancements in autonomous technology are impacting IT operations, bringing features such as automated root cause analysis and resolution, comprehensive data ingestion, and what-if analysis platforms into the hands of enterprises.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

CA Technologies

Case Study: Transforming IT Operations
sponsored by Kaseya
WHITE PAPER: As companies grow and start expanding their global presence, the importance of a fluid IT strategy quickly becomes apparent – especially as tickets and database problems begin piling up. Keep reading to find out how one global adventure company built an ITSM strategy to move past their clunky and ineffective IT processes.
Posted: 25 Jul 2018 | Published: 05 Jun 2017

Kaseya

4 Key Advantages of Hyper-Converged Solutions
sponsored by Dell EMC and Intel®
RESOURCE: The hyper-converged hype is far from just being vendor-influenced. By accessing this visual resource, you'll be privy to the 4 key advantages of implementing an HCI solution.
Posted: 23 Jul 2018 | Published: 31 Dec 2017

Dell EMC and Intel®

The First Steps Towards Hybrid IT
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Continue reading to learn how to take the first steps towards building a hybrid IT infrastructure of your own, and how to determine which bits and pieces you'll need to align with business goals, take advantage of disruptive technology, and more.
Posted: 17 Jul 2018 | Published: 17 Jul 2018

Hewlett Packard Enterprise

Case Study: Strategic Innovation to Break Out of Stagnant Growth
sponsored by Arrow Electronics
WHITE PAPER: For companies built around their ability to deliver exceptional customer service, continuous improvement is the only way to ensure growth. In this case study, learn how one such company reinvented their IT strategy to deliver new, innovative technology to their business, in turn spurring new levels of company growth.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

Arrow Electronics
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