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CW Middle East January-March 2020: Digital leads the way at Abu Dhabi oil giant
sponsored by ComputerWeekly.com
EZINE: In this issue of CW Middle East, read how the UAE and the Abu Dhabi National Oil Company have recognised that things will change as oil and gas resources dwindle. Digital technology, such as artificial intelligence, has been identified as a key driver for future industries.
Posted: 02 Jan 2020 | Published: 09 Jan 2020

ComputerWeekly.com

How to Get the Highest Price for Your MSP Business
sponsored by Asigra
WEBCAST: In the following video, George Crump, Lead Analyst at Storage Switzerland, and Eran Farajun, Executive VP at Asigra, strategize how MSPs can get the highest price for their business and establish consistent MRR. Tune in for their essential takeaways and to learn how to bring even more value to your MSP.
Posted: 18 Dec 2019 | Premiered: Sep 30, 2019

Asigra

Expanding Your Service Offerings with Recurring IT Assessments
sponsored by RapidFire
WHITE PAPER: This white paper shares how MSPs can make regular and ongoing IT assessments feasible from both a resource and cost perspective and presents a blueprint for incorporating recurring assessments into your standard service offerings. Read on here to learn how to add recurring IT assessments to your service arsenal.
Posted: 06 Dec 2019 | Published: 31 Dec 2017

RapidFire

MicroScope – December 2019: Time for change
sponsored by MicroScope
EZINE: In this issue, we ask experts how they're approaching digital transformation to meet customers demand, and we look at whether the actions of the user should reflect on the accountability of the cloud provider
Posted: 04 Dec 2019 | Published: 06 Dec 2019

MicroScope

CW Europe December 2019: Deutsche Bank creates innovation division
sponsored by ComputerWeekly.com
EZINE: German investment banking giant Deutsche Bank is opening a division focused on innovation as part of its plan to digitise all business operations. Read more details in this edition of CW Europe.
Posted: 03 Dec 2019 | Published: 12 Dec 2019

ComputerWeekly.com

Computer Weekly - 19 November 2019: Is facial recognition happening too fast?
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, as the Information Commissioner calls on police forces to slow down the introduction of facial recognition, we examine the issues. We look at what the use of DevOps methods means for storage strategy. And we talk to Microsoft's global cyber security chief. Read the issue now.
Posted: 15 Nov 2019 | Published: 19 Nov 2019

ComputerWeekly.com

5 Ways to Level Your Service Desk Using IT Process Automation
sponsored by Ayehu
WHITE PAPER: Discover what automation looks like when integrated into these five frequent-flyer IT service requests – and how to configure process automation of your own to take these highly-manual tasks off your plate.
Posted: 01 Nov 2019 | Published: 01 Nov 2019

Ayehu

Computer Weekly - 29 October 2019: IR35 reforms - the difficult decisions facing IT contractors
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we examine the difficult choices facing UK IT contractors from the controversial IR35 tax reforms. Social engineering is a major source of cyber security attacks - we look at mitigation strategies. And the IT chief at Mercedes F1 explains what it takes to support a world championship team. Read the issue now.
Posted: 27 Oct 2019 | Published: 29 Oct 2019

ComputerWeekly.com

CW Benelux November 2019-January 2020: Dutch banks fight money laundering
sponsored by ComputerWeekly.com
EZINE: Dutch banks have decided to work together in the fight against money laundering. Globally, only about 3% of money laundering activity is detected and stopped.
Posted: 24 Oct 2019 | Published: 31 Oct 2019

ComputerWeekly.com

CW Europe September 2019: Netherlands authorities halt datacentre construction and call for a policy rethink
sponsored by ComputerWeekly.com
EZINE: The Netherlands has for years attracted datacentre investment and has seen major construction projects. Amsterdam alone has 33 datacentres within a radius of 20km. So when the local authority in Amsterdam and Haarlemmermeer called an immediate halt to datacentre construction, it was a shock.
Posted: 30 Aug 2019 | Published: 12 Sep 2019

ComputerWeekly.com

Infographic: 2019 IT Priorities - APAC
sponsored by ComputerWeekly.com
EGUIDE: This infographic provides a snapshot of our 2019 IT Priorities survey results. Discover what IT departments are investing in and how much budgets are increasing by. Taken from a study of 968 respondents from across APAC.
Posted: 07 Aug 2019 | Published: 08 Aug 2019

ComputerWeekly.com

Deciding between SnapLogic EIC and Workato?
sponsored by SnapLogic
WHITE PAPER: Businesses choosing iPaaS providers need to be careful, as different providers may align with your goals differently. Read this whitepaper to learn the five main points to compare between iPaaS providers, and see how providers SnapLogic and Workato matchup.
Posted: 02 Jul 2019 | Published: 31 Dec 2018

SnapLogic

CW Middle East July-Sept 2019: SAP project drives digital transformation for Saudi Arabia's largest auto company
sponsored by ComputerWeekly.com
EZINE: It's not just the countries of the Middle East that have a plan when it comes to digital transformation. Private businesses are also overhauling their systems. One such company is the automotive division of Saudi Arabia's Abdul Latif Jameel Company (ALJC), which has completed one of the biggest SAP projects ever undertaken in the auto sector.
Posted: 25 Jun 2019 | Published: 11 Jul 2019

ComputerWeekly.com

ITSM and Digital Transformation – Where Are We?
sponsored by Serviceaide
WEBCAST: Hear from ITSM and IT automation experts as they discuss the impending evolution of ITSM under the pressures of digital transformation – and how technology like AI, machine learning, and process automation will become crucial to a successful IT service strategy.
Posted: 17 Jun 2019 | Premiered: Nov 27, 2018

Serviceaide

MicroScope – June 2019: Sourcing IT among the clouds
sponsored by MicroScope
EZINE: Outsourcing is changing as the anything-as-a-service model takes off.
Posted: 24 May 2019 | Published: 24 May 2019

MicroScope

5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019

Serviceaide

CW Benelux - May-July 2019: A new vision for hackers
sponsored by ComputerWeekly.com
EZINE: With canal bridges, healthcare products, bicycles, ship components, buildings and even prosthetic body parts already in the scope of 3D printing, it's facinating to imagine how far the technology can go. Printing spaceships is no longer a fantasy. Read the issue now.
Posted: 03 May 2019 | Published: 03 May 2019

ComputerWeekly.com

Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.
Posted: 01 May 2019 | Published: 01 May 2019

Serviceaide

Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER: In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER: There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
Posted: 29 Apr 2019 | Published: 29 Apr 2019

Serviceaide

Infographic: 2019 Europe IT Priorities - General Trends
sponsored by ComputerWeekly.com
EGUIDE: In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
Posted: 23 Apr 2019 | Published: 23 Apr 2019

ComputerWeekly.com

ServiceNow adds mobile app to 'New York' Now Platform
sponsored by ServiceNow
EGUIDE: ServiceNow rolled out the latest version of its flagship Now Platform highlighted by a mobile application that allows remote users to access core capabilities of the enterprise workflow product. Learn about it in this expert guide.
Posted: 21 Nov 2019 | Published: 21 Nov 2019

ServiceNow

What to Expect from AIOps in 2019
sponsored by ServiceNow
ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.
Posted: 30 Apr 2019 | Published: 29 Apr 2019

ServiceNow
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