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Why Winning Support Teams Stick to One Tool
sponsored by RescueAssist
WHITE PAPER: Download this report to learn about the efficiencies your team can gain by leveraging a purpose-built IT support tool – and what sets purpose-built apart from other support tool options.
Posted: 15 Feb 2019 | Published: 15 Feb 2019

TOPICS: 
RescueAssist

South African Financial Services Company Gears Up for the Multi-cloud
sponsored by Nutanix
CASE STUDY: This IDC paper spotlights a South African financial services company that laid the foundation for an effective multi-cloud strategy with hyper-converged infrastructure. Read here for the takeaways.
Posted: 14 Feb 2019 | Published: 31 Dec 2018

TOPICS: 
Nutanix

8 Biggest Mistakes IT Practitioners Make
sponsored by Splunk
WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them.
Posted: 13 Feb 2019 | Published: 13 Feb 2019

TOPICS: 
Splunk

The EHR Imperative: Eliminating Outages and Combatting Cyberattacks to Improve Patient Care
sponsored by ServiceNow
WHITE PAPER: Download this white paper to learn how healthcare organizations can better pinpoint and remediate service outages as well as security incidents and vulnerabilities impacting components of their IT infrastructure, while ensuring compliance with strict regulations for health data security and privacy.
Posted: 12 Feb 2019 | Published: 12 Feb 2019

TOPICS: 
ServiceNow

Recipe for SPARC Platform Success at Premio Foods
sponsored by Cintra
CASE STUDY: Inside this quick case study, find out how major food manufacturer Premio Foods tackled the challenges posed by its legacy SPARC and storage architectures – and how they fast-tracked an architecture overhaul that allowed them to maintain their existing SPARC platform while gaining access to cutting-edge business applications.
Posted: 11 Feb 2019 | Published: 11 Feb 2019

TOPICS: 
Cintra

The Wherever, Whenever, However Approach to Successful IT Support
sponsored by RescueAssist
WEBCAST: Hop into this webinar to learn how businesses are rethinking and retooling their IT support strategies to cater to the new generation of user demands. Inside, you'll hear industry experts weigh-in on topics like the latest support technology breakthroughs, strategic IT best practices, and more.
Posted: 11 Feb 2019 | Premiered: Feb 11, 2019

TOPICS: 
RescueAssist

Why Consumerize Your ITSM Strategy?
sponsored by Attivio, Inc.
WHITE PAPER: Find out how to pinpoint the IT helpdesk capabilities that are keeping your support teams from being on-par with industry-leading, consumer-centric support teams – and how to reach that level.
Posted: 08 Feb 2019 | Published: 08 Feb 2019

TOPICS: 
Attivio, Inc.

CW Benelux ezine February 2019
sponsored by ComputerWeekly.com
EZINE: Dutch military intelligence has released a lot of details about the attempt to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague.
Posted: 31 Jan 2019 | Published: 07 Feb 2019

TOPICS: 
ComputerWeekly.com

From Chaos to Control
sponsored by Freshworks
WHITE PAPER: Check out this whitepaper to learn how a dedicated SaaS helpdesk system can give support agents the organization, knowledge-base, and accountability they need to deliver top-tier customer support – things email based ticketing can fall short on.
Posted: 31 Jan 2019 | Published: 31 Jan 2019

TOPICS: 
Freshworks

How Innovative Organizations are Maximizing IT Automation
sponsored by VMware and Arrow
WHITE PAPER: In this collection of success stories, find out how real-world businesses are making use of IT automation from initial deployment through ROI.
Posted: 30 Jan 2019 | Published: 30 Jan 2019

TOPICS: 

Preventing Outages with Predictive Analytics
sponsored by Splunk
WHITE PAPER: $105,302. That's the mean business cost of an IT incident – and poor monitoring and response systems are often to blame. Discover how AIOps can offer a proactive, predictive alternative.
Posted: 23 Jan 2019 | Published: 23 Jan 2019

TOPICS: 
Splunk

3 Ways to Reduce IT Help Desk Tickets
sponsored by Cisco Meraki
RESOURCE: Read this white paper to find out about 1 university's experience using Cisco Meraki to reduce the number of IT help desk tickets, and explore 3 other ways you can reduce the number of tickets starting now.
Posted: 22 Jan 2019 | Published: 22 Jan 2019

TOPICS: 
Cisco Meraki

How Leading Organizations Use AI to Deliver Exceptional Customer Experiences
sponsored by Splunk
WHITE PAPER: Click to access a collection of case studies that highlight the impact of machine learning in predicting, preventing, and troubleshooting IT events before they have a chance to leave a mark on business continuity – and before they impact customers.
Posted: 21 Jan 2019 | Published: 21 Jan 2019

TOPICS: 
Splunk

A Hospital's Approach to Health IT
sponsored by PatientKeeper
RESOURCE: A hospital's approach to health IT correlates to its broader success. Download this infographic to learn about the difference between healthcare organizations that are IT prioritizers and strugglers and find out what group is more likely to see improvements to their physicians' work experiences, and patient care and safety.
Posted: 21 Jan 2019 | Published: 21 Jan 2019

TOPICS: 
PatientKeeper

Why a Cloud Strategy is Never the Endpoint
sponsored by Cogeco PEER 1
RESOURCE: Jump into this blog post to discover how common cloud misconceptions are impacting businesses like yours – and why it can pay dividends to have expert best practices in your corner as your organization progresses on its cloud journey.
Posted: 18 Jan 2019 | Published: 09 Jan 2019

TOPICS: 
Cogeco PEER 1

CIO Trends #8: Nordics
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each.
Posted: 09 Jan 2019 | Published: 09 Jan 2019

TOPICS: 
ComputerWeekly.com

Top 10 Nordic IT stories for 2018
sponsored by ComputerWeekly.com
EGUIDE: The Nordic region is pioneering when it comes to the use of IT in society and business. In many ways, the region is a test bed for the most advanced implementations of technology, such as artificial intelligence (AI). Here are Computer Weekly's top 10 Nordic articles for 2018, with a look back at CIO interviews and the effect of AI on the region.
Posted: 09 Jan 2019 | Published: 09 Jan 2019

TOPICS: 
ComputerWeekly.com

CW Middle East ezine January 2019
sponsored by ComputerWeekly.com
EZINE: Oil may be the main fuel to the economies of the Middle East, but the region is trying to break from its reliance on the black stuff. This ezine has already featured articles about the UAE and Saudi Arabia diversifying their economies, with particular interest in fintech.
Posted: 04 Jan 2019 | Published: 04 Jan 2019

TOPICS: 
ComputerWeekly.com

Computer Weekly – 18 December 2018: The 50 most influential people in UK IT
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we reveal our annual UKtech50 list of the most influential people in UK IT. We talk to this year's winner, HM Revenue & Customs CIO Jacky Wright about the challenges of government IT during Brexit. And we also examine the issues around upgrading SAP's ERP system to S/4 Hana. Read the issue now.
Posted: 14 Dec 2018 | Published: 14 Dec 2018

TOPICS: 
ComputerWeekly.com

How Converged Infrastructure Can Fast-Track IT as a Service Delivery
sponsored by Pure Storage
RESOURCE: Read this custom article to learn how IT teams can leverage converged infrastructure (CI) to fast-track IT-as-a-service without having to rip and replace everything already in place. You can refresh without re-architecting, consume technology as Opex or CAPEX, and more.
Posted: 11 Dec 2018 | Published: 11 Dec 2018

TOPICS: 
Pure Storage

CW Europe – December 2018
sponsored by ComputerWeekly.com
EZINE: Dutch military intelligence have released a lot of details about the attempted to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague.
Posted: 06 Dec 2018 | Published: 13 Dec 2018

TOPICS: 
ComputerWeekly.com

Buyer's Guide to Professional Services Automation Platforms
sponsored by Datto, Inc.
EBOOK: This PSA buyer's e-book is designed to help you identify the essential features to look for in a potential PSA platform. Read the e-book to view these features, as well as a handy checklist on the last page for product comparison purposes.
Posted: 15 Nov 2018 | Published: 15 Nov 2018

TOPICS: 
Datto, Inc.

Simplifying Remote Monitoring and Management for MSPs
sponsored by Datto, Inc.
EBOOK: Choosing an RMM tool will depend entirely on your specific business needs and which options best integrate with other tools you use. Download this e-book for the two main RMM category types broken down, as well as instructive guidance on getting started with RMM and selecting a tool that fits your needs.
Posted: 15 Nov 2018 | Published: 15 Nov 2018

TOPICS: 
Datto, Inc.

CW Benelux ezine November 2018
sponsored by ComputerWeekly.com
EZINE: The Netherlands is a hotbed for digital developments, whether it's developing a port that will host autonomous ships or the proliferation of contactless payments. Its population is open to new ideas and it has a rich tech startup scene with a large community of techies.
Posted: 02 Nov 2018 | Published: 08 Nov 2018

TOPICS: 
ComputerWeekly.com

Increase Service Visibility: Single System of Record
sponsored by ServiceNow
EBOOK: This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.
Posted: 31 Oct 2018 | Published: 30 Aug 2016

TOPICS: 
ServiceNow
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