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How to Build a World-Class Customer Journey
sponsored by Liongard
EBOOK: In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

Liongard

Endpoint Protection Backup ENCIS Case Study
sponsored by Carbonite
CASE STUDY: Dive into this case study to see how one leading vendor was able to offer ENCIS the endpoint protection platform they needed just in time to protect them from having their data stolen during a robbery and why it may be time for your organization to prepare for similar risks.
Posted: 22 Jan 2021 | Published: 22 Jan 2021

Carbonite

4 Ways MSPs can Fine-Tune Their Cybersecurity Go-To-Market Strategy
sponsored by Carbonite
EBOOK: The biggest challenge with bringing a cybersecurity offering to market is meeting the expectations of the prospective customer. In this eBook, explore four ways to hone your cybersecurity GTM strategy. Plus, some guidance on how to approach bringing your cybersecurity offering to market. Download here to read more.
Posted: 22 Jan 2021 | Published: 22 Jan 2021

Carbonite

The Definitive Guide to Running a Superior Help Desk
sponsored by Liongard
WHITE PAPER: In this white paper, industry experts take you inside the help desks of successful MSPs so you can learn how to elevate support in your organization and increase your bottom line. Download here to discover how to streamline operations, best practices for strengthening customer relationships and more.
Posted: 22 Jan 2021 | Published: 22 Jan 2021

Liongard

How Humans and AI Can Work Together
sponsored by Enate UK
VIDEO: Automation alone can’t replace the human element of the workforce. In this video, see daily skills become key building blocks in the workflow and learn how humans and AI can work together to deliver a better customer experience and leave the human side of the customer experience to, well, the humans. Watch the video here.
Posted: 20 Jan 2021 | Premiered: 24 Sep 2020

Enate UK

CW Benelux - February-April 2021: Is reluctance to report cyber crimes in the Netherlands helping the criminals to get away?
sponsored by ComputerWeekly.com
EZINE: According to an academic study in the Netherlands, only one in seven Dutch people report a cyber crime to the police when it happens - feeling it is better to sort the problem out themselves because they don't think the police will do anything.
Posted: 20 Jan 2021 | Published: 11 Feb 2021

ComputerWeekly.com

An SRE journey to AIOp
sponsored by IBM
WHITE PAPER: Powered by innovations from IBM Research, IBM Cloud Pak for Watson AIOps empowers your SREs and IT operations teams to move from a reactive to proactive posture towards application-impacting incidents. Use AI across every aspect of your IT operations toolchain to improve resiliency and efficiency. Download the whitepaper now, let IBM guide you.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

IBM

AIOps 101: The Essential Guide to Everything AIOps
sponsored by ServiceNow
EGUIDE: There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.
Posted: 19 Jan 2021 | Published: 15 Jan 2021

ServiceNow

Future of the MSP Industry: Research Report
sponsored by LogicMonitor
RESEARCH CONTENT: LogicMonitor wanted to understand how MSPs evolve over time and to uncover IT leaders views on IT automation, cloud migration and business continuity in the face of unexpected crises. Download this research report to discover key findings from this study as well as some recommendations for MSPs for your organization.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

LogicMonitor

Monitoring & Alerting: Best Practices Guide
sponsored by LogicMonitor
WHITE PAPER: Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

LogicMonitor

A Buyer’s Guide to Log Analysis
sponsored by LogicMonitor
WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

LogicMonitor

LogicMonitor Early Warning System
sponsored by LogicMonitor
SOFTWARE DEMO: Click to watch this demo video of an early warning system platform for modern IT infrastructure – which proactively prevents problems to minimize downtime and slowdowns that may negatively affect your organization.
Posted: 14 Jan 2021 | Premiered: 14 Jan 2021

LogicMonitor

Best Practices for Effective IT Alerting
sponsored by LogicMonitor
WEBCAST: Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.
Posted: 14 Jan 2021 | Premiered: Jan 14, 2021

LogicMonitor

Deliver Enterprise IT Automation with Red Hat and Intel
sponsored by Red Hat and Intel
WHITE PAPER: This brief covers some advanced IT automation platforms to help financial services organizations with their digital transformations. Click here to learn more about how to optimize resources, increase efficiency and automate for success.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

Red Hat and Intel

Chapter 15: Working with the Command-Line Interface
sponsored by McGraw Hill
BOOK: Download this free chapter from ITF+ CompTIA IT Fundamentals to learn how to work with and decipher the command line interface, demonstrate fundamental commands and more.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

McGraw Hill

Chapter 13: IT Troubleshooting
sponsored by McGraw Hill
BOOK: Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more.
Posted: 12 Jan 2021 | Published: 12 Jan 2021

McGraw Hill

The Ultimate Buyers Guide to Managed IT Services
sponsored by OneNeck IT
WHITE PAPER: The value that managed IT services ultimately deliver can vary significantly from provider to provider. Save a copy of this 20-page eBook to access an in-depth overview of managed IT services and to learn what attributes to look for in potential providers.
Posted: 11 Jan 2021 | Published: 11 Jan 2021

OneNeck IT

Key Considerations for SMBs Contemplating IT Outsourcing
sponsored by Datalink Networks
EBOOK: Download this eBook to learn some key factors to consider when deciding whether to outsource your IT team, as well as a deeper look into what, exactly, an MSP can offer.
Posted: 11 Jan 2021 | Published: 11 Jan 2021

Datalink Networks

3 Reasons Why Your SMB Needs A Managed Service Provider
sponsored by Datalink Networks
WHITE PAPER: Managed service providers (MSPs) can help SMBs cost-effectively manage, service and support IT processes. Download this white paper to learn 3 more reasons to consider an MSP for IT tasks, including reduced human error and focused direction.
Posted: 07 Jan 2021 | Published: 07 Jan 2021

Datalink Networks

CW Middle East - January-March 2021: $60m venture capital fund targets 120 startups
sponsored by ComputerWeekly.com
EZINE: Countries in the Middle East see technology as an industry of the future and are investing heavily in the sector as part of their economic diversification plans. Read in this issue how the latest development will see a $60m venture capital fund, based in Bahrain, invest in 120 early-stage startups across the Middle East region.
Posted: 23 Dec 2020 | Published: 14 Jan 2021

ComputerWeekly.com

Transform ITSM for the Modern Digital Economy
sponsored by BMC
WHITE PAPER: In the digital economy, end-users need IT experiences to be innovate, intuitive and automated. Download this white paper to discover four key elements for modernizing ITSM through engaging user experiences, including collaborative knowledge and resolution, autonomous, data-driven experiences and more.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

BMC

Making Technology an Integral Part of Your Employee Experience Strategy
sponsored by Salesforce
WHITE PAPER: Dive into this research report from Harvard Business Review to learn about employee experience strategies, by the numbers. Plus, discover critical tech tools to help with employee productivity and efficiency in your organization.
Posted: 08 Dec 2020 | Published: 08 Dec 2020

Salesforce

One Company's Journey Towards a Unified View of the Environments Supporting Trading Applications
sponsored by StackState
CASE STUDY: Download this case study to follow one company's journey as they looked for a monitoring tool that could tie all critical information together to get a unified view of their environment and learn how you can do the same in your organization.
Posted: 02 Dec 2020 | Published: 02 Dec 2020

StackState

CW Europe - December 2020-February 2021: Tour de France fans get a virtual experience
sponsored by ComputerWeekly.com
EZINE: The organisers of this year's Tour de France worked with technology services company NTT in partnership with Amaury Sport Organisation to provide what they described as an "enhanced experience" for race fans who could not be at the roadside because of Covid restrictions.
Posted: 26 Nov 2020 | Published: 10 Dec 2020

ComputerWeekly.com

CW Nordics May-July 2020: Startups face tough decisions as coronavirus fallout hits
sponsored by ComputerWeekly.com
EGUIDE: Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment.
Posted: 04 Dec 2020 | Published: 04 Dec 2020

ComputerWeekly.com
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