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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM White Papers (View All Report Types)
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Banking Across Generations Study
sponsored by Jumio
WHITE PAPER: According to Javelin Strategy and Research, 20% of individuals who have abandoned mobile banking blame it on the authentication process being time consuming. Take a look at this resource to gain insight into improving authentication and security within mobile banking, while ensuring a smooth customer experience.
Posted: 05 Apr 2018 | Published: 05 Apr 2018

Jumio

Embracing Mobility: A Guide to Mobile Data Capture Solution Deployment in the Enterprise
sponsored by Scandit
WHITE PAPER: Download this guide for a better understanding of how your enterprise can implement and benefit from an end-to-end mobile strategy that tackles some of today's toughest data capture workflows.
Posted: 12 Mar 2018 | Published: 12 Mar 2018

Scandit

How to Transform Brick-and-Mortar Retail Using Data Capture Technology
sponsored by Scandit
WHITE PAPER: Download this white paper to discover how mobile data capture technology can help traditional brick-and-mortar retail stores bring the digital experience of online shopping to physical stores to meet consumer demands.
Posted: 08 Mar 2018 | Published: 08 Mar 2018

Scandit

Enabling Seamless Retail with Mobile Data Capture
sponsored by Scandit
WHITE PAPER: Read this white paper to discover how mobile data capture using cloud-based barcode scanning technology makes capturing mobile data easy, and affordable on both the company- and associate-facing sides of the enterprise.
Posted: 06 Mar 2018 | Published: 06 Mar 2018

Scandit

Omnichannel for Retail
sponsored by iovation, Inc.
WHITE PAPER: This resource explores the benefits of adopting multi-factor authentication strategies for mobile devices to improve security and enhance the user experience.
Posted: 20 Dec 2017 | Published: 20 Dec 2017

iovation, Inc.

2017 State Of Global Customer Service Report
sponsored by Microsoft
WHITE PAPER: Uncover the Microsoft 2017 State of Global Customer Service report's key findings about digital brand engagement, customer self-service, omnichannel strategies, and more.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

Microsoft

Why Banks Need a Dedicated Mobile Banking Security System
sponsored by HID Global
WHITE PAPER: According to a study conducted by Ratewatch, 81% of financial institutions surveyed are currently offering mobile banking services, but 36% of consumers say they are not using it because they're worried about security risks. This white paper reveals 5 FAQs to help banking organizations make smart decisions when evaluating mobile banking security.
Posted: 20 Oct 2017 | Published: 31 Dec 2016

HID Global

How the IoT is Leading the Future of Field Service
sponsored by Microsoft
WHITE PAPER: Field service management teams want to keep costs down, while improving their customer service relationships. But reducing costs often hurt customer relationships. Learn how the IoT provides a way for field service organizations to reduce costs and increase efficiency (without sacrificing customer relationships).
Posted: 06 Oct 2017 | Published: 06 Oct 2017

Microsoft

The Importance of Integrated Team Communications
sponsored by Mitel
WHITE PAPER: In this white paper learn about integrated team collaboration and how it could benefit your business.
Posted: 07 Apr 2017 | Published: 30 Dec 2016


10 Trends Impacting Your Contact Center & How to Profit From Them
sponsored by Mitel Networks Limited
WHITE PAPER: Engaged consumers buy 90% more, spend 60% more, and are 5x more likely to pledge loyalty. Creating an optimal experience will affect how your customers view your business. If you're successful, you'll earn their loyalty. If you're not, they're gone. Inside, discover 10 contact center trends to turn into loyalty-building, profitable opportunities.
Posted: 09 Mar 2017 | Published: 09 Mar 2017

Mitel Networks Limited

10 Trends Impacting Your Contact Center & How to Profit From Them
sponsored by Mitel Networks Limited
WHITE PAPER: Engaged consumers buy 90% more frequently and spend 60% more per transaction. Your ability to create the best customer experience determines how your customers view your business – and how much you profit. Discover the top 10 trends impacting your customer experience, and how you can turn them into loyalty-building profitable opportunities.
Posted: 24 Jan 2017 | Published: 24 Jan 2017

Mitel Networks Limited

Leveraging Digital Communications Platforms to Reach the Modern Consumer
sponsored by Mitel
WHITE PAPER: Today's customers demand flexibility from their digital interactions. Discover how you can provide seamless, satisfying digital experiences to your customers through email, text, web chat, and social media in this white paper now.
Posted: 04 May 2016 | Published: 04 May 2016


Optimize Mobility Management TCO Through Automation
sponsored by Cisco Jasper
WHITE PAPER: Mobile devices are a lifeline for most people's personal and professional lives. It has gotten to the point that 50% of workers expect their employers to provide them with the right devices and applications to do their jobs. Access this vendor-neutral report to learn about the future of mobile management and its place in your organization.
Posted: 22 Dec 2017 | Published: 30 Nov 2017

Cisco Jasper

The State of the Digital Workspace Report 2016
sponsored by VMware
WHITE PAPER: To better understand mobility initiatives globally, market research firm Management Insight surveyed more than 1,200 IT decision makers, IT influencers, and business decision makers worldwide. . Access this digital workspace report to discover the results of this survey that outline key mobile findings relevant to today's decision makers.
Posted: 02 Mar 2017 | Published: 31 Jan 2017

VMware

The Rise of The Identity-Defined Workspace
sponsored by VMware
WHITE PAPER: In the world of the digital workspace, employees want to get access to apps and data with one-touch, single sign-on simplicity from any device, anywhere. Learn how you can give them the functionality they want without sacrificing your enterprise security in this infographic.
Posted: 28 Feb 2017 | Published: 30 Dec 2016

VMware

The Mobility Quandary: Balancing Mobile Workforce Productivity with Security
sponsored by VMware
WHITE PAPER: Access this ESG white paper and learn how to enforce granular access controls to tightly manage who gets access to what apps and data in a mobile environment.
Posted: 27 Feb 2017 | Published: 29 Jul 2016

VMware

5 Important Buying Criteria to Enable a Totally Mobile Workforce
sponsored by VMware
WHITE PAPER: Countless organizations are deploying digital workspace solutions to meet the demands of today's mobile end users and the IT administrators that support them. Learn five buying criterion that will help you purchase a digital workspace solution.
Posted: 27 Feb 2017 | Published: 30 Dec 2016

VMware

How Can I Inspire My Customers With Every App Interaction to Build Loyalty and Grow Revenue?
sponsored by CA Technologies
WHITE PAPER: Read this white paper about a modern way to monitor app performance and the customer experience your apps provide. Learn how this tool can account for app performance across platforms and integrate with a full APM solution to make updates more efficient.
Posted: 01 Sep 2016 | Published: 31 Aug 2014

CA Technologies

A Guide to Patient Interaction
sponsored by Avaya TSG
WHITE PAPER: Discover how to enhance the patient experience by automating routine processes and expanding patient interaction outside the hospital. Access now and learn the benefits of proactive outreach, both pretreatment and post-discharge, including fewer preventable readmissions, reduced costs, and more.
Posted: 06 Jul 2016 | Published: 31 Dec 2015

Avaya TSG

Building a Borderless Business
sponsored by Avaya
WHITE PAPER: Empower your employees — through business collaboration and communications solutions like video, audio and web collaboration — to help grow revenues, improve customer loyalty, and boost productivity. Learn more in this white paper.
Posted: 21 Jun 2016 | Published: 30 Oct 2015

Avaya

Breaking Down the Benefits of Desktop Transformation
sponsored by VMware
WHITE PAPER: The future of mobility relies on the technology that it replaced; desktop computing. Desktop computing is undergoing a transformation that will couple it with the advances mobility has to offer. Read on to learn about the benefits this next-gen desktop is promising to deliver.
Posted: 20 May 2016 | Published: 29 Dec 2015

VMware

Seamless Communications and Collaboration for the Connected Mobile Enterprise
sponsored by Mitel Networks Limited
WHITE PAPER: From this white paper, discover how you can achieve seamless, real-time mobile collaboration in your enterprise. Read on to learn how to leverage existing business apps, embedded real-time communications, and collaboration to boost the agility of your connected mobile enterprise.
Posted: 12 Apr 2016 | Published: 12 Apr 2016

Mitel Networks Limited

How DevOps Teams Drive Mobile App Success
sponsored by CA Technologies
WHITE PAPER: By applying the DevOps philosophy to your mobile app development process, the dedicated team responsible for the app can closely monitor performance and usage. Access this guide and learn how to create the incredible end-user experience that consumers and employees demand.
Posted: 29 Jan 2016 | Published: 29 Jan 2016

CA Technologies

Meeting Market Demands for Delivery of Innovative, New Application Services
sponsored by CA Technologies
WHITE PAPER: This executive brief describes how release automation can simplify and accelerate application delivery. Explore how to develop a true DevOps culture where innovation and time to revenue are accelerated.
Posted: 07 Jan 2016 | Published: 31 Dec 2014

CA Technologies

Top 10 Ways to Boost Mobile App Engagement Using Messaging
sponsored by Magnet
WHITE PAPER: This white paper details the top 10 ways to boost mobile app engagement using messaging strategies. Discover the messaging features that can win customer loyalty.
Posted: 28 Dec 2015 | Published: 28 Dec 2015

Magnet
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