Getting Your Money’s Worth From Master Data Management
sponsored by SearchBusinessAnalytics
EBOOK:
This handbook will provide IT and master data management (MDM) administrators, as well as business executives involved in sponsoring MDM initiatives, with practical advice on how to develop and implement successful programs.
Posted: 12 Mar 2013 | Published: 12 Mar 2013
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How Foglight Makes User Experience Management a Reality: Three Case Studies
sponsored by Quest Software, now a part of Dell
CASE STUDY:
In this case study, discover the ways in which user experience management technologies are changing the face of consumer analytics and customer relationship management.
Posted: 11 Mar 2013 | Published: 31 Dec 2012
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Cashing in on Customer Insight
sponsored by IBM
WHITE PAPER:
In today's world, the only way to stand out is by differentiating the experience you offer your customers. Access this exclusive resource to explore how you can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management.
Posted: 07 Feb 2013 | Published: 31 Dec 2012
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Beyond web analytics
sponsored by Quest Software, now a part of Dell
WHITE PAPER:
In this white paper, learn how to leave the guesswork behind and go beyond Web analytics with user experience management tools that give you the insight on the 'whys' behind your online retail customers' behavior that you need to ensure you're delivering a superior customer experience and optimal business results.
Posted: 24 Jan 2013 | Published: 24 Jan 2013
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HP Mobile Applications Services At-a-Glance: Deliver anytime, anywhere convenience
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.
Posted: 17 Jan 2013 | Published: 31 Aug 2012
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Can good data deliver a better customer experience?
sponsored by QAS
WHITE PAPER:
Businesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project.
Posted: 16 Jan 2013 | Published: 16 Jan 2013
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Keeping Your Customers: The Business Value of Customer Experience
sponsored by Oracle Corporation
WEBCAST:
Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive.
Posted: 28 Dec 2012 | Premiered: Oct 18, 2012
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Empowering People, Powering Brands: Empower Your Agents
sponsored by Oracle Corporation
WEBCAST:
View this video to learn more about how you can empower your agents to give your customers the service they deserve.
Posted: 28 Dec 2012 | Premiered: Dec 28, 2012
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Exadata: Single Source of Truth
sponsored by ORACLE APAC
VIDEO:
You can consolidate all data warehousing and analytical processing using Oracle Exadata. With its integrated analytics, there are no more slow data loads and everything is run off your data warehouse, no matter how much data you have. Watch this video and learn how to get up-to-date information faster while managing all of it in one place.
Posted: 20 Dec 2012 | Premiered: 20 Dec 2012
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Deploying Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage.
Posted: 20 Dec 2012 | Published: 30 Nov 2012
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Why Deliver Customer Service through the Cloud?
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks.
Posted: 20 Dec 2012 | Premiered: Dec 20, 2012
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The Business Value of CX: Customer Service in the Cloud
sponsored by Oracle Corporation UK Ltd
WEBCAST:
This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa.
Posted: 20 Dec 2012 | Premiered: Dec 20, 2012
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From Workforce Management to Workforce Productivity
sponsored by Aspect
WHITE PAPER:
This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier.
Posted: 19 Dec 2012 | Published: 19 Dec 2012
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Navigating the Next Five Years of Customer Service
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy.
Posted: 17 Dec 2012 | Premiered: Jun 30, 2012
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Sprint Becomes More Efficient When Customers Go Online
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website.
Posted: 17 Dec 2012 | Premiered: Dec 17, 2012
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Chico's FAS Delivers with Oracle ATG Commerce
sponsored by Oracle Corporation UK Ltd
WEBCAST:
Watch this webcast to learn how Chico's FAS chose one web commerce application platform to improve its customer experience management (CEM), serve the multi-channel social and mobile shopper, and create real, personalized engagement.
Posted: 17 Dec 2012 | Premiered: Dec 17, 2012
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Sony Ericsson Optimizes Customer Experience with Siebel CRM
sponsored by Oracle Corporation UK Ltd
WEBCAST:
This webcast reveals why Sony Ericsson Global chose one customer relationship management (CRM) application for its technical scalability, the functional structure of its modules, and potential for acceleration of business change.
Posted: 17 Dec 2012 | Premiered: Dec 17, 2012
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Stream Social Intelligence Solution
sponsored by IBM and Stream Integration
PRODUCT OVERVIEW:
Read this paper for how you can learn more about your current and potential customers, what they're interested in, their buying habits, and the factors that influence their decisions. Also, discover how you can gain deeper insight into your revenue potential, positive and negative trends, brand health, and more!
Posted: 14 Dec 2012 | Published: 14 Dec 2012
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Stream: Extending Social Media Analytics
sponsored by IBM and Stream Integration
WHITE PAPER:
This paper explains how social intelligence enriches social media data with demographic and customer spending data to provide a deeper view of customer discussions and what factors influence them. Discover one social intelligence tool that offers advanced social intelligence capabilities.
Posted: 14 Dec 2012 | Published: 14 Dec 2012
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Stream Social Intelligence: Know more about your customers and prospects.
sponsored by IBM and Stream Integration
PRODUCT OVERVIEW:
In this product overview, learn about a social intelligence tool that can improve your business's social analytics capabilities by improving segmentation, optimizing marketing campaigns, and helping to reach customers.
Posted: 14 Dec 2012 | Published: 14 Dec 2012
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Creating Business Value Through Customer Experience
sponsored by Oracle Corporation UK Ltd
WEBCAST:
In this webcast, Brian J. Curran, VP of Customer Experience Strategy for Oracle, explains the business value of effective customer experience management and offers strategies and methodologies for getting started.
Posted: 13 Dec 2012 | Premiered: Dec 13, 2012
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Social Media Analytics Software Pulls Useful Info out of Online Muddle
sponsored by IBM
EGUIDE:
In this white paper, see how unstructured and semi-structured data analytics are changing the relationship of businesses to their social media consumer bases.
Posted: 14 Mar 2013 | Published: 14 Mar 2013
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Integrating multiple channels to build a single view of the customer
sponsored by Genesys
EGUIDE:
CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.
Posted: 21 Feb 2013 | Published: 21 Feb 2013
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Handbook: The Dos and Don’ts of Social Media Analytics
sponsored by IBM
EBOOK:
Read this handbook for advice on developing a social media analytics strategy, maintaining a clear business purpose for the program, and dealing with obstacles along the way.
Posted: 21 Dec 2012 | Published: 21 Dec 2012
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E-Guide: Harnessing Social Analytics
sponsored by IBM
EGUIDE:
In this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions.
Posted: 21 Dec 2012 | Published: 21 Dec 2012
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