All resources sponsored by:

Zendesk

12 Matches
The Total Economic Impact™ Of Zendesk
sponsored by Zendesk
WHITE PAPER:Discover how your organization can provide friction-free customer service experiences, with technology that taps into 5 functional areas, as well as Forrester's Total Economic Impact framework to choose the best customer relationship platform for your business.
Posted: 17 Nov 2017 | Published: 17 Nov 2017
Get This Now


Bright Ideas: Line of Business
sponsored by Zendesk
CASE STUDY:Uncover stories shared by customers who used Zendesk in innovative ways for CRM, including Xerox, L'Oreal, and more.
Posted: 15 Nov 2017 | Published: 15 Nov 2017
Get This Now


Providing a Great Customer Experience During the Holiday Rush
sponsored by Zendesk
WEBCAST:According to Zendesk, retailers see a 42% average increase in support volumes during the holiday season. How can you keep up with providing customers a great CX during such a busy time? Learn how you can develop a strategy for keeping your CX great and stay on your customers' "nice" lists.
Posted: 31 Oct 2017 | Premiered: Oct 31, 2017
Get This Now


Your Guide to Omnichannel Customer Support
sponsored by Zendesk
WHITE PAPER:The customer determines the best way to engage with your company based on their needs and preferences. So how can you anticipate which channels a customer will need or want? Learn what omnichannel support entails, how a strategy can benefit your business, what factors are driving channel preferences, and more.
Posted: 30 Oct 2017 | Published: 30 Oct 2017
Get This Now


Supporting Customer Experience Initiatives Through Productivity and Process
sponsored by Zendesk
WHITE PAPER:In this IDC paper, learn what it means to the overall organization to be a CX–focused organization, the impact, benefits, and challenges of pursuing a customer experience strategy, and examples of organizations that have effectively used tools to support service and contact center agents.
Posted: 27 Oct 2017 | Published: 27 Oct 2017
Get This Now


Case Study: How the FCC Improved Their Consumer Help Center
sponsored by Zendesk
CASE STUDY:Learn how the Federal Communications Commission (FCC) built up their consumer help center to handle the 450,000 complaints per year they receive with lower cost to taxpayers.
Posted: 27 Oct 2017 | Published: 27 Oct 2017
Get This Now


How Uber Grew With Customer Support and Chat Behind the Wheel
sponsored by Zendesk
CASE STUDY:Everyone knows Uber, but behind the wheel? A complex ecosystem that keeps the driver and rider connected and processes running smoothly. Discover how customer support and chat tools supported Uber's business growth.
Posted: 25 Oct 2017 | Published: 25 Oct 2017
Get This Now


Cloud CRM Software: Vendor Comparison Report
sponsored by Zendesk
RESEARCH CONTENT:According to Gartner, over 85% of customer service and support software will be delivered on a cloud-based model by 2019. In this Gartner report, compare strengths and weaknesses of cloud CRM software from top vendors including CRMNEXT, Microsoft, Oracle, Salesforce and many more.
Posted: 25 Oct 2017 | Published: 25 Oct 2017
Get This Now


Providing Great Customer Service Through Social Media
sponsored by Zendesk
WHITE PAPER:One of the first challenges to providing great customer service is where to focus your time and resources. Providing great customer service through social media can be a way to get around this hurdle. Learn how you can get started with developing a social customer service strategy of your own.
Posted: 25 Oct 2017 | Published: 25 Oct 2017
Get This Now


How Slack Improved Communications, CX
sponsored by Zendesk
CASE STUDY:San Francisco-based communications company Slack needed a more effective way of communicating. More than just software, they wanted to invest in an experience that would leave a positive impact on their customers. Learn how they shrunk response time, improved support and more.
Posted: 24 Oct 2017 | Published: 24 Oct 2017
Get This Now


Reaching New Heights in Omnichannel Customer Service
sponsored by Zendesk
EGUIDE:This e-guide offers expert advice for creating a successful omnichannel customer experience by utilizing a unified user interface (UI), service clouds, self-service tools, and more. You'll also learn how to implement a unified contact record for customer interactions so that you can create a consistent, satisfying experience for your customers.
Posted: 02 Mar 2016 | Published: 26 Feb 2016
Get This Now


As Multichannel Intensifies, Call Centers Get a Wake Up Call
sponsored by Zendesk
EGUIDE:The multi-channel mandate is forcing contact centers to make dramatic changes. From tools to knowledge, get expert advice to ensure your agents are fully prepared for any customer request, with tools such as customer listening posts, so that they can provide satisfying customer service.
Posted: 02 Mar 2016 | Published: 26 Feb 2016
Get This Now


12 Matches
Page: 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2017, TechTarget | Read our Privacy Statement