| Recent Vendor Reports on Contact Management Software |
Moving beyond the Queue - Focusing on the Real-Time Customer
| sponsored by Inova Solutions
WHITE PAPER:
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
Posted: 20 May 2008 | Published: 19 May 2008
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The CRM Value Proposition
| sponsored by Touchtone Corporation
WHITE PAPER:
Why should a company implement a CRM application when it already has contact management software? This paper examines the advantages of a CRM system over simple Contact management, and shows how CRM can contribute to a company's profitability.
Posted: 16 May 2008 | Published: 01 May 2008
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Speech Analytics - Best Practices and Customer Case Studies
| sponsored by Verint Witness Actionable Solutions
WEBCAST:
This webcast explains speech analytics, a tool that gives organization the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.
Posted: 03 Apr 2008 | Premiered: Available On Demand
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Genesys Global Consumer Survey - 2007
| sponsored by Genesys
WHITE PAPER:
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007
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N-Contact
| sponsored by Netlert Communications, Inc.
PRODUCT OVERVIEW:N-Contact is a powerful web site lead capture solution that enables you to identify and interact with web site visitors - while they are still on your web site. Posted: 31 Aug 2004 | Published: 01 Aug 2004
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Lotus Notes Sales Automation and Contact Management Software
| sponsored by Automation Centre
PRODUCT OVERVIEW:Prospect Tracker is a comprehensive Lotus Notes sales automation module, a powerful, flexible database containing all of your organization's sales prospects and contact management tools. Posted: 30 Aug 2004 | Published: 30 Aug 2004
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Assentor Compliance: Because This Is Not an Acceptable Compliance and Risk Management Strategy
| sponsored by iLumin Software Services, Inc.
BROCHURE:
Assentor Compliance works with Assentor Archive to create the leading intelligent message surveillance and archiving solution available in the market today.
Posted: 14 Jul 2004 | Published: 13 Jul 2004
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Team Contacts
| sponsored by Infoware
PRODUCT OVERVIEW:Team Contacts provides a firm-wide contact list inside Outlook, that can be shared by all employees. Posted: 22 Jan 2004 | Published: 01 Jan 2004
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