Social Networking Reports

EGUIDE: In this expert e-guide, find out why integrating sales and marketing is essential for making the most of every customer contact in today's e-commerce landscape. Discover how a new way of approaching your revenue cycle, revenue performance management (RPM) can enhance customer interactions with this powerhouse combination.

Posted: 19 Aug 2013 | Published: 19 Aug 2013

EGUIDE: This E-Guide takes a look at the latest advanced contact center technologies that can help agents better anticipate customer needs and accelerate the resolution of customer cases.

Posted: 19 Jul 2013 | Published: 19 Jul 2013

EGUIDE: Consult this expert e-guide to find out the secret to successful collaboration. It discusses the benefits of encouraging teamwork between different departments, while providing the tools and training employees need to establish great collaboration in an enterprise.

Posted: 30 May 2013 | Published: 30 May 2013

EGUIDE: This expert E-Guide discusses how today's highly competitive talent market has led many human resources (HR) managers to rethink the recruitment process. Also inside, explore the growing roles that applicant tracking systems and social media-based sourcing play in the hunt for quality talent.

Posted: 06 May 2013 | Published: 06 May 2013

WHITE PAPER: Becoming a customer-centric organization that fosters innovation and collaboration requires a new way of thinking and operating. Companies equipped with the tools and vision to embrace that change today will be positioned for greatness. Find out how to develop a collaborative business by reading this resource now.

Posted: 26 Sep 2013 | Published: 26 Sep 2013

WHITE PAPER: Find out how Full Sail experienced a jump in site visitors, page views and time on site. The new online presence has helped Full Sail instill the message that if offers both online and on-campus degree programs.

Posted: 26 Sep 2013 | Published: 26 Sep 2013

WHITE PAPER: This white paper discusses the imperative need for always on SSL, and the steps you can take to deliver end-to-end protection for your users. It also includes detailed accounts of four organizations that are leading the way with always on SSL in a cooperative effort to make the internet more secure.

Posted: 11 Sep 2013 | Published: 01 May 2012

EGUIDE: In this E-Guide, learn tips on creating ROI with web experience management.

Posted: 11 Sep 2013 | Published: 11 Sep 2013

EGUIDE: This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience.

Posted: 11 Sep 2013 | Published: 11 Sep 2013

EBOOK: Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM.

Posted: 29 Aug 2013 | Published: 29 Aug 2013

WHITE PAPER: The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.

Posted: 15 Aug 2013 | Published: 15 Aug 2013

EZINE: Enterprises committed to collaboration are building a social layer into their business apps and platforms. Learn how in this issue of CIO Decisions.

Posted: 09 Aug 2013 | Published: 09 Aug 2013

EGUIDE: In this expert e-guide from SearchCompliance.com, technology law expert Jeffrey Ritter discusses the complications and benefits that arise between data governance and compliance rules.

Posted: 05 Aug 2013 | Published: 05 Aug 2013

WHITE PAPER: How can your business become more social? View this resource to learn mroe about the best practices that have emerged and other social business patterns.

Posted: 17 Jul 2013 | Published: 17 Jul 2013

WHITE PAPER: Companies are investing in social business software to enhance knowledge exchange and sharing, streamline their operations and improve their response to evolving market demands. Consult this white paper to find out how to implement social business in the most effective way.

Posted: 17 Jul 2013 | Published: 17 Jul 2013

WHITE PAPER: The primary mode of growth for most technology provider businesses is by good, old word of mouth.  Yet, many businesses have not established an official referral program to capture as many referrals as possible.  Check out this guide to find the proven best strategies for creating the perfect referral program for your business.

Posted: 16 Jul 2013 | Published: 16 Jul 2013

WHITE PAPER: When it comes to web experiences, customers have high expectations. Consult this resource to learn how you can provide innovative, high-value user experience solutions to satisfy your customers. It explains how to deliver resources that draw from user experience and knowledge.

Posted: 16 Jul 2013 | Published: 16 Jul 2013

WHITE PAPER: The way people interact and form relationships is changing, social business is the way of the future. This resource explains more about the opportunities that social business provides. It discusses how to go about adopting social media for both external and internal purposes, read on to learn more tips on transitioning to the social enterprise.

Posted: 16 Jul 2013 | Published: 16 Jul 2013

WEBCAST: With today's changing workforce dynamics and economic challenges, business leaders are turning their focus to their most valuable asset -- their people. View this webcast to find out how organizations who engage and motivate their people can achieve significant competitive differentiation and market leadership.

Posted: 15 Jul 2013 | Premiered: Jul 15, 2013

WHITE PAPER: Salesforce has been recognized by Gartner as a leader in this report for the 8th year in a row.In the age of the customer, nothing is more important than customer service. Service Cloud customers agree.

Posted: 08 Jul 2013 | Published: 13 May 2013

WHITE PAPER: Today, all organisations are engaged in social media. Enterprises can no longer escape the need to monitor and analyse social media outlets such as Facebook, Twitter and other news outlets. Enterprise need to adjust to this change quickly or they risk falling behind.

Posted: 08 May 2013 | Published: 08 May 2013

WHITE PAPER: This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base.  Read on to learn about the specific benefits this technology offers businesses across all sectors.

Posted: 30 Apr 2013 | Published: 31 Dec 2012

WHITE PAPER: View this white paper to learn how Japan's largest blog service provider, CyberAgent, found a way to create a new level of engagement and loyalty among its blog readers. By developing an analytics framework that enabled a new kind of insight into blogging preferences and behavior.

Posted: 29 Apr 2013 | Published: 29 Apr 2013

WHITE PAPER: As cloud computing, mobile computing and social computing infiltrate the enterprise, an "identity explosion" is occurring – one which requires a new IAM strategy. This whitepaper explores the next steps in IAM and how to keep your enterprise safe.

Posted: 24 Apr 2013 | Published: 30 Nov 2012

WHITE PAPER: This resource details the methods used to assist social networking sites in identifying online predators and thwarting potentially serious attacks. View now to learn more!

Posted: 22 Apr 2013 | Published: 31 May 2012