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DEFINITION: Emotional intelligence (EI) is the area of cognitive ability involving traits and social skills that facilitate interpersonal behavior. Intelligence can be broadly defined as the capacity for goal-oriented adaptive behavior; emotional intelligence focuses on the aspects of intelligence that govern self-knowledge and social adaptation.The term first appeared in 1985, in Wayne Payne's doctoral thesis,  … 

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Human Resources Management Reports
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2020 Intelligent Workplace Report
sponsored by NTT
EBOOK: The pandemic has fundamentally changed best practices for workplace processes, methodologies, locations, technologies and designs. Download this eBook to explore some of the trends and recommendations for creating the ideal workplace—for remote employees and the ones that choose to return to the office.
Posted: 22 Jan 2021 | Published: 22 Jan 2021

NTT

Learning Management Survey
sponsored by Cornerstone OnDemand
WHITE PAPER: To get a read on the state of organizational learning, Cornerstone OnDemand recently conducted a survey that asked questions on: learning strategy and impact, learning maturity models, and more. Explore their findings, and expert recommendations, in this white paper.
Posted: 21 Jan 2021 | Published: 21 Jan 2021

Cornerstone OnDemand

Guide to building an effective employee experience strategy
sponsored by ServiceNow
EGUIDE: What does employee experience really mean, and how can organizations implement an EX strategy when the concept seems so amorphous? Find out in this expert guide to building an EX strategy.
Posted: 15 Jan 2021 | Published: 15 Jan 2021

ServiceNow

How AI Will Impact Employee Hiring, Engagement, And Retention
sponsored by Emmersion Learning
WHITE PAPER: Amid the shift to remote work, organizations are realizing the advantages of using tools like AI to assist in the hiring process. Get expert insight on how AI is—and will continue to—impact employee hiring, engagement and retention in this paper.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

Emmersion Learning

Engineering the Technical Interview
sponsored by Karat
WHITE PAPER: Conducting successful technical interviews is a huge challenge for many organizations. Download this white paper to explore a framework that can help your developers and hiring teams run productive, and consistent technical interviews.
Posted: 11 Jan 2021 | Published: 11 Jan 2021

Karat

A New Model for Employee Experience: Continuous Response
sponsored by Mediasmith, Inc.
WHITE PAPER: Download this report to follow along as an industry expert walks through three steps to an effective continuous response strategy. Plus, take a look at some case studies from well-known organizations that implemented their own continuous response strategies.
Posted: 06 Jan 2021 | Published: 07 Dec 2020

Mediasmith, Inc.

How the Flatiron Health Engineering Team Accelerated Hiring By 4x
sponsored by Karat
CASE STUDY: Healthcare technology and services company, Flatiron Health, was facing a seemingly impossible challenge; their small recruiting team needed to hire 100 software engineers within one year. Download this case study to see how Flatiron was able to reach their hiring target 6 months early—among other benefits—with the help of Karat.
Posted: 31 Dec 2020 | Published: 31 Dec 2020

Karat

What Every Distributed Workforce Needs
sponsored by Tech Data - VMWare
RESOURCE: As your organization implements new remote-work policies, a key area of focus should be your infrastructure. Otherwise, getting up and running quickly will be challenging. Explore the 3 critical capabilities your infrastructure should be able to support, and how to establish them, in this infographic.
Posted: 21 Dec 2020 | Published: 21 Dec 2020

Tech Data - VMWare

How to better manage teams of remote contact center agents
sponsored by RingCentral
WHITE PAPER: Most customer service agents are now working from home and it’s likely to stay that way. Cloud-based contact center management platforms point the way forward in this new normal and have the potential to improve the customer experience. Download this whitepaper to learn more about why you should change over to a cloud-based contact center platform.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

RingCentral

Southern Company Gas Case Study
sponsored by SocialChorus
CASE STUDY: Learn how Southern Company Gas was able to create a digital employee experience that everyone could enjoy with the help of SocialChorus’ FirstUp platform in this case study.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

SocialChorus

The Role of Leadership in the Return to Work
sponsored by RingCentral
EBOOK: With turbulent social and political unrest, an economy under pressure, and a persisting pandemic, strong leadership is needed at every level of the organization regardless of role or company status. Access this eBook to learn 9 principles that you can apply in your own organization to become a more effective leader.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

RingCentral

Remote Agent Playbook
sponsored by RingCentral
WHITE PAPER: Transitioning to remote work has presented a lot of challenges for contact centers. Download this playbook to learn what strategies and tools you can implement today in your contact center to better support agents and customers during emergency situations.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

RingCentral

Is Remote Work Sustainable?
sponsored by RingCentral
ANALYST REPORT: This report explains the secret to achieving sustainable remote work—building a “connected culture.” Read it here to learn how to get started, with 5 trends and highlights from a recent global study of remote office workers.
Posted: 15 Dec 2020 | Published: 31 Jul 2020

RingCentral

How Salesforce HR Uses Salesforce to Engage Every Employee
sponsored by Salesforce
WEBCAST: In this interactive webinar, hear how Salesforce’s own HR teams uses their software to create an award-winning corporate culture. They’ll showcase specific examples of how they use the solution to scale and automate each stage of the employee journey—from onboarding to retirement. Watch now to learn more.
Posted: 10 Dec 2020 | Premiered: Dec 10, 2020

Salesforce

The Digital Transformation Talent Imperative
sponsored by MATRIX Resources
WHITE PAPER: Explore supply and demand stats for different IT roles, as well as 3 strategies to help you attract the right talent, in this white paper.
Posted: 09 Dec 2020 | Published: 09 Dec 2020


Making Technology an Integral Part of Your Employee Experience Strategy
sponsored by Salesforce
WHITE PAPER: Dive into this research report from Harvard Business Review to learn about employee experience strategies, by the numbers. Plus, discover critical tech tools to help with employee productivity and efficiency in your organization.
Posted: 08 Dec 2020 | Published: 08 Dec 2020

Salesforce

Automating Processes Across the Employee Lifecycle
sponsored by Salesforce
VIDEO: Tune in to this quick two minute video to learn how platform as a service, or, PaaS, can help your organization automate processes across the entire employee life cycle, including onboarding, to improve your employee experience.
Posted: 08 Dec 2020 | Premiered: 08 Dec 2020

Salesforce

How Boeing Elevated its Digital Employee Experience
sponsored by SocialChorus
CASE STUDY: In this webinar, Randy Liss, Communications at Boeing, will share how the company made its digital employee experience better for every worker, including the company’s tens of thousands of frontline employees—with their first-ever workforce communications platform: Boeing News Now (BNN).
Posted: 01 Dec 2020 | Published: 01 Dec 2020

SocialChorus

Returning to the Workplace
sponsored by Salesforce
EBOOK: Access this ebook to learn 8 specific benefits for government agencies implementing a Salesforce platform to mitigate the effects of COVID-19 and stabilize their workforce.
Posted: 30 Nov 2020 | Published: 30 Nov 2020

Salesforce

NWN Experience Management Platform - ATS & Security
sponsored by NWN Corporation
WEBCAST: Delivering a good experience—both for employees and customers—is crucial to overall success, which is why many organizations decide to implement an experience management platform. Learn about NWN’s experience management offering and the benefits you could achieve with it in this video.
Posted: 12 Nov 2020 | Premiered: Nov 12, 2020

NWN Corporation

HR on ServiceNow
sponsored by ServiceNow
WEBCAST: By prioritizing work experience, companies can benefit from the productivity gains and innovations that result from a happy and more engaged workforce. Deloitte is rapidly innovating with ServiceNow to prioritize a digital workplace that streamlines interactions and provides employees with a seamless experience.
Posted: 12 Nov 2020 | Premiered: Nov 12, 2020

ServiceNow

Digital experience focus broadens to encompass employees
sponsored by ComputerWeekly.com
EGUIDE: This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces.
Posted: 05 Nov 2020 | Published: 05 Nov 2020

ComputerWeekly.com

Find your path to resilience in the new normal
sponsored by ServiceNow
WEBCAST: Booking.com started from a messy place; +50 important excel sheets, across several departments. This became way too much to manage, especially in a progressively, quick changing, fast-growing company like Booking.com. ServiceNow helped organise their puzzle pieces while they built towards the image on the front of the box.
Posted: 04 Nov 2020 | Premiered: Nov 4, 2020

ServiceNow

Designing future-proof HR processes
sponsored by ServiceNow
WEBCAST: Rainer Grosse explains how the Self Service Portal MyAllicia is used on the technical basis of ServiceNow and the many possibilities the portal offers users. From transparency and mobile access to incident management. The planned use of the "Safe workplace application" will also be part of his presentation.
Posted: 04 Nov 2020 | Premiered: Nov 4, 2020

ServiceNow

How to Build a Rewards Program for Today’s Workforce
sponsored by BlackHawk Network
RESOURCE: Creating or leveraging rewards and incentives programs can lay a solid foundation for engaging employees the way they want—especially when everyone is working from home. Download this infographic for 5 tips you can implement to help ensure your rewards strategy is built for today’s workforce.
Posted: 03 Nov 2020 | Published: 03 Nov 2020

BlackHawk Network
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