Magic Quadrant exposes need for cloud-based CRM, SaaS
2016 Gartner Magic Quadrant for the CRM Customer Engagement Center
Salesforce has been recognized by Gartner as a leader in this report for the 8th year in a row.
In the age of the customer, nothing is more important than customer service. Service Cloud customers agree.
• “We’re bringing first-class travel to 150 million passengers with Service Cloud.” — Antoine de Kerviler, CIO, Eurostar
• “Service Cloud helps us get fast answers to patients when they need them most.” — Claude Edkins, CIO, The Leukemia & Lymphoma Society
• “Service Cloud helps us connect with customers and collaborate with employees in real time.” — Mark Moseley, VP of IT, Rosetta Stone
Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 4 May 2016
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.