Magic Quadrant exposes need for cloud-based CRM, SaaS
Salesforce has been recognized by Gartner as a leader in this report for the 8th year in a row.
In the age of the customer, nothing is more important than customer service. Service Cloud customers agree.
• “We’re bringing first-class travel to 150 million passengers with Service Cloud.” — Antoine de Kerviler, CIO, Eurostar
• “Service Cloud helps us get fast answers to patients when they need them most.” — Claude Edkins, CIO, The Leukemia & Lymphoma Society
• “Service Cloud helps us connect with customers and collaborate with employees in real time.” — Mark Moseley, VP of IT, Rosetta Stone
Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 4 May 2016
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