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Artificial Intelligence for IT Operations SaaS And Software: The Top 15 Global Vendors 2019
sponsored by Splunk
RESEARCH CONTENT: Research In Action has evaluated AIOps solutions based on surveyed customer needs and requirements, and compiled a list of top 15 global vendors for comparison—read the results of their research here.
Posted: 14 Aug 2019 | Published: 14 Aug 2019

Splunk

Unpacking the True Value of Desktop Automation
sponsored by NICE & Converge One
WHITE PAPER: A key digital transformation technology, desktop automation is designed to work hand-in-hand with human employees and give them the means to focus on high-value tasks. Dive into this report to take a closer look underneath the hood of desktop automation deployments.
Posted: 08 Aug 2019 | Published: 08 Aug 2019

NICE & Converge One

Effective Insights from Trustworthy Data
sponsored by Oracle Corporation
WEBCAST: In the latest episode of the Tomorrow Talks series, the conversation moves on from who's responsible for data security to making sure data delivers value. Tune in to learn more.
Posted: 29 Jul 2019 | Premiered: Jul 29, 2019

Oracle Corporation

How ServiceNow Delivers High-Performance Business Services with AIOps
sponsored by ServiceNow
PRODUCT OVERVIEW: Jump inside this white paper to learn how ServiceNow's AIOps platform employs machine learning, natural language processing, advanced analytics and more to cut through event noise and give IT support professionals some breathing room.
Posted: 24 Jul 2019 | Published: 20 Feb 2019

ServiceNow

5 Stages of Incident Management and How to Improve Them
sponsored by Atlassian
WHITE PAPER: Download this guide to learn about the five core stages of the modern incident management process – and why understanding the ins-and-outs of each stage is so important in today's world.
Posted: 08 Jul 2019 | Published: 08 Jul 2019

Atlassian

The Future of ITSM is Agile
sponsored by Atlassian
WHITE PAPER: Dive into this 38-page guide to read up on what's new in the latest amendments to IT Infrastructure Library (ITIL). Plus, find out how to use the new ITIL 4 framework to create a high-velocity service team of your own – while taking cues from the success of agile and DevOps methodologies.
Posted: 03 Jul 2019 | Published: 03 Jul 2019

Atlassian

The Culture and Process Change Imperative
sponsored by Red Hat
ANALYST REPORT: Inside this Harvard Business Review analysis, take a deep dive into survey results collected from real world IT and business leaders as they weigh in on their renewed, cultural and process centric digital transformation strategies – and find out what methods are the most effective.
Posted: 28 Jun 2019 | Published: 28 Jun 2019

Red Hat

Why DevOps should be the norm for all IT departments
sponsored by New Relic
JOURNAL ARTICLE: Business operations are becoming so much more fast-paced, which places more weight and stress on the shoulders of your IT department. Read this brief article, which will help you start your transition to a DevOps approach that will keep your business responsive in a fast-paced environment.
Posted: 24 Jun 2019 | Published: 23 Nov 2018

New Relic

Enterprise Collaboration: Benefits, Misalignment's, and Risks
sponsored by Adobe Systems Incorporated
WHITE PAPER: In this white paper, learn how to address common enterprise collaboration and digital transformation challenges by addressing corresponding data privacy, data security, and regulatory compliance obstacles. Additionally discover how collaboration initiatives can help your organization accelerate decision-making, increase productivity, and more.
Posted: 13 Jun 2019 | Published: 30 Jun 2018

Adobe Systems Incorporated

Examining the Business Impact of ITSM, Digital Workspaces, and Chatbots
sponsored by BMC
WHITE PAPER: The consequences of slotting digital workspace, ITSM, and chatbot platforms into existing IT environments aren't always readily apparent – especially when making the case to business stakeholders. Inside this Forrester analysis, read through the benefits, costs, and risks associated with these investments, from ROI to expected operating costs.
Posted: 29 May 2019 | Published: 31 Jan 2019

BMC

Cognitive Service Management: The Next Stage of ITSM
sponsored by BMC
WHITE PAPER: Is traditional ITSM strategy enough to keep up with spiking user demands, now and into the future? Jump into this white paper to learn how ITSM is evolving through the steady integration of artificial intelligence and machine learning capabilities – a new methodology commonly referred to as cognitive service management (CSM).
Posted: 28 May 2019 | Published: 28 May 2019

BMC

MicroScope – June 2019: Sourcing IT among the clouds
sponsored by MicroScope
EZINE: Outsourcing is changing as the anything-as-a-service model takes off.
Posted: 24 May 2019 | Published: 24 May 2019

MicroScope

Elevating the Service Experience for All Users with Enterprise Service Management
sponsored by ServiceNow
EBOOK: Keeping up with expectations requires elevating your enterprise service experience—and that means replacing old, manual processes of the past with digital workflows that connect the entire company. Open up this white paper to learn how.
Posted: 23 May 2019 | Published: 20 Jan 2019

ServiceNow

Infographic: 2019 IT Priorities - UKI
sponsored by ComputerWeekly.com
EGUIDE: In this infographic, we shine a light on our 2019 IT Priorities survey results. Discover what IT departments are investing in and how much budgets are increasing by. Taken from a study of 222 respondents from across the United Kingdom and Ireland.
Posted: 20 May 2019 | Published: 20 May 2019

ComputerWeekly.com

The Government of Arlington Keeps Dreaming Thanks to IT Modernization
sponsored by Dell Technologies
WHITE PAPER: Arlington, Texas, a city of over 370,000 residents, proudly calls itself "The American Dream City." In this one pager, find out how the city used sophisticated strategy and governance practices to build an incredibly modernized IT infrastructure to help them live up to their name.
Posted: 13 May 2019 | Published: 13 May 2019

Dell Technologies

Service Health with AIOps from ServiceNow
sponsored by ServiceNow
WHITE PAPER: Find out how machine learning and artificial intelligence tools can offer an alternative to traditional event management processes that can leave your systems vulnerable to outages.
Posted: 03 May 2019 | Published: 20 Feb 2019

ServiceNow

The Rise of AIOps, Explained
sponsored by ServiceNow
ESSENTIAL GUIDE: AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more .
Posted: 02 May 2019 | Published: 01 May 2019

ServiceNow

Buyer's Guide to Choosing The Right Remote Support Tool
sponsored by LogMeIn Rescue
WHITE PAPER: This buyer's guide can help you select the remote support tool that will work best for your organization. Inside, explore five critical purchase considerations you should focus on before you make a final decision.
Posted: 01 May 2019 | Published: 01 May 2019

LogMeIn Rescue

Eight Essential Skills Your Technical Team Should Possess
sponsored by SkillSoft Corporation
WHITE PAPER: Worker knowledge and technical proficiencies are a key component of the traditional IT department's value proposition. But as technology continues to advance at break-neck speeds, gaps in employee skillsets are unavoidable. Learn how embedding eight essential skills within your IT team can keep your department up-to-date and invaluable.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

SkillSoft Corporation

AIOps in the Real World
sponsored by ServiceNow
ESSENTIAL GUIDE: Since the introduction of AIOps platforms, IT professionals have been drooling over their promised capabilities, especially when it comes to root cause analysis. Thanks to early adopters, we can find out how these platforms work firsthand. Jump inside this E-Guide to learn more.
Posted: 29 Apr 2019 | Published: 26 Apr 2019

ServiceNow

Infographic: 2019 Europe IT Priorities - General Trends
sponsored by ComputerWeekly.com
EGUIDE: In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.
Posted: 23 Apr 2019 | Published: 23 Apr 2019

ComputerWeekly.com

Accelerating the Pace of Innovation with ServiceNow
sponsored by ServiceNow
CASE STUDY: In this case study, find out how VIVAT reimagined its IT service management strategy to better support over 2,500 employees – ultimately introducing an enterprise-wide system of record for IT, service delivery, operations, and development teams.
Posted: 05 Apr 2019 | Published: 05 Apr 2019

ServiceNow

8 Biggest Mistakes IT Practitioners Make
sponsored by Splunk
WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them.
Posted: 05 Apr 2019 | Published: 31 Dec 2018

Splunk

How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
CASE STUDY: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs.
Posted: 22 Mar 2019 | Published: 22 Mar 2019

ServiceNow

Time Warner Enhances Visibility and Service Quality
sponsored by ServiceNow
CASE STUDY: Learn how Time Warner moved from multiple disconnected monitoring tools and manual maintenance processes to an automated approach, providing seamless integration between CMDB and event management systems – and ultimately increasing the value-add of their ITSM processes.
Posted: 20 Mar 2019 | Published: 20 Nov 2018

ServiceNow
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