Coveo

WHITE PAPER:Read this white paper for best practices and technical notes that will ensure you—and your customers—get the most from your site search.

Posted: 30 Sep 2019 | Published: 30 Sep 2019

WHITE PAPER:Use this ultimate guide to site search user experience for 8 best practices that will help you deliver the site search experience your users are demanding—whether they know it or not.

Posted: 30 Sep 2019 | Published: 30 Sep 2019

EGUIDE:Is your organization suffering from poor self-service? Inside, discover the cost of poor customer self-service. Uncover 6 reasons why your self-service options aren't landing, and learn what your organization can do to get back on track.

Posted: 24 Sep 2019 | Published: 23 Sep 2019

WHITE PAPER:View this white paper to learn how 5 great brands are leveraging AI-powered search technology to drive more engagement and better service across their organization.

Posted: 19 Aug 2019 | Published: 19 Aug 2019

RESOURCE:Customer expectations are changing faster than ever before. Do you know what to expect? View this infographic to explore the 4 critical business challenges facing modern support organizations and learn how AI-powered search can provide help.

Posted: 19 Aug 2019 | Published: 19 Aug 2019

RESOURCE:View this infographic to explore 5 ways to deliver successful customer service experiences while positively impacting your bottom line.

Posted: 19 Aug 2019 | Published: 19 Aug 2019

WHITE PAPER:View this white paper to discover how a relevance maturity model can be used to help your organization recognize where they are, where they want to go, and how to get there. Review how a relevance maturity model can help improve customer satisfaction and support, and explore your software options with Coveo.

Posted: 19 Aug 2019 | Published: 19 Aug 2019

RESOURCE:A large majority of customers will tell you that an intuitive self-service customer experience is the preferable way to go. Use this self-service health check to find out if your self-service experience is up to snuff with what the average consumer's expectations.

Posted: 02 Aug 2019 | Published: 02 Aug 2019

WHITE PAPER:According to a Forrester survey, 25% of customers will abandon a brand if met with sub-par self-service, the worst part? They'll tell their friends about it too. Prevent the embarrassment by exploring these 7 steps to a flawless self-service customer experience, and secure your brand.

Posted: 07 Feb 2019 | Published: 07 Feb 2019

WHITE PAPER:Switching from your basic self-service search tools to intelligent self-service can be broken down into 3 key capabilities: answer, suggest and recommend. Download this asset for use cases from several organizations, as well as tips on mastering each stage and achieving intelligence self-service.

Posted: 09 Aug 2018 | Published: 09 Aug 2018

WHITE PAPER:Investing in a self-service tool can help reduce costs and employee turnover, while keeping customers happy. Download this graphic to learn the 5 biggest ways customer self-service can impact your organization for the better.

Posted: 07 Aug 2018 | Published: 07 Aug 2018

WHITE PAPER:The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.

Posted: 15 Aug 2013 | Published: 15 Aug 2013