Coveo

WEBCAST:By leveraging the power of AI, organizations can finally unlock key data and information from their organization. Watch this webcast to help understand AI in the context of your business, assess your organizations readiness for AI, learn how to prioritize machine learning, and evaluate the potential for AI to deliver ROI to your business.

Posted: 11 Mar 2020 | Premiered: Mar 11, 2020

VIDEO:Tune into this masterclass session to learn how real-world organizations have created world-class service experiences and self-service capabilities through the utilization of AI-powered tools.

Posted: 11 Mar 2020 | Premiered: 11 Mar 2020

WEBCAST:Watch this 60-minute webinar to learn the three ways you can turn your Salesforce Community into a self-service & case deflection engine.

Posted: 11 Mar 2020 | Premiered: Mar 11, 2020

WEBCAST:There’s a lot of discussion around the benefits AI can provide—especially in customer service. But can it really live up to all the hype? Find out in this webinar, which delves into 1 healthcare organization’s experience implementing AI in their self-service strategy and the benefits they achieved.

Posted: 11 Mar 2020 | Premiered: Mar 11, 2020

WEBCAST:If you want to make great self-service a reality on your Salesforce Community you need to give customers an intelligent and intuitive search experience and proactively recommend content that can help. Watch this webinar to learn tips and best practices you can implement to increase self-service success & boost case deflection.

Posted: 11 Mar 2020 | Premiered: Mar 11, 2020

WHITE PAPER:Since its initial introduction, self-service has become a key customer experience imperative. Download this white paper to learn about the common barriers to establishing self-service in your organization and how to address them. Also explore the must-haves for a successful strategy.

Posted: 18 Dec 2019 | Published: 18 Dec 2019

WHITE PAPER:Download and use this whitepaper to review what the actual businesses benefits are of implementing AI in your customer service operations.

Posted: 18 Dec 2019 | Published: 18 Dec 2019

WHITE PAPER:Review this whitepaper to learn how AI-assisted support offers a path towards intelligent support centers.

Posted: 18 Dec 2019 | Published: 18 Dec 2019

WHITE PAPER:Read this white paper for best practices and technical notes that will ensure you—and your customers—get the most from your site search.

Posted: 30 Sep 2019 | Published: 30 Sep 2019

WHITE PAPER:Use this ultimate guide to site search user experience for 8 best practices that will help you deliver the site search experience your users are demanding—whether they know it or not.

Posted: 30 Sep 2019 | Published: 30 Sep 2019

EGUIDE:Is your organization suffering from poor self-service? Inside, discover the cost of poor customer self-service. Uncover 6 reasons why your self-service options aren't landing, and learn what your organization can do to get back on track.

Posted: 24 Sep 2019 | Published: 23 Sep 2019

WHITE PAPER:View this white paper to learn how 5 great brands are leveraging AI-powered search technology to drive more engagement and better service across their organization.

Posted: 19 Aug 2019 | Published: 19 Aug 2019

RESOURCE:Customer expectations are changing faster than ever before. Do you know what to expect? View this infographic to explore the 4 critical business challenges facing modern support organizations and learn how AI-powered search can provide help.

Posted: 19 Aug 2019 | Published: 19 Aug 2019

WHITE PAPER:View this white paper to discover how a relevance maturity model can be used to help your organization recognize where they are, where they want to go, and how to get there. Review how a relevance maturity model can help improve customer satisfaction and support, and explore your software options with Coveo.

Posted: 19 Aug 2019 | Published: 19 Aug 2019

RESOURCE:A large majority of customers will tell you that an intuitive self-service customer experience is the preferable way to go. Use this self-service health check to find out if your self-service experience is up to snuff with what the average consumer's expectations.

Posted: 02 Aug 2019 | Published: 02 Aug 2019

WHITE PAPER:According to a Forrester survey, 25% of customers will abandon a brand if met with sub-par self-service, the worst part? They'll tell their friends about it too. Prevent the embarrassment by exploring these 7 steps to a flawless self-service customer experience, and secure your brand.

Posted: 07 Feb 2019 | Published: 07 Feb 2019

WHITE PAPER:Switching from your basic self-service search tools to intelligent self-service can be broken down into 3 key capabilities: answer, suggest and recommend. Download this asset for use cases from several organizations, as well as tips on mastering each stage and achieving intelligence self-service.

Posted: 09 Aug 2018 | Published: 09 Aug 2018

WHITE PAPER:Investing in a self-service tool can help reduce costs and employee turnover, while keeping customers happy. Download this graphic to learn the 5 biggest ways customer self-service can impact your organization for the better.

Posted: 07 Aug 2018 | Published: 07 Aug 2018

EBOOK:96% of customers feel disloyal to a brand after a high-effort interaction. But what does it take to enable great self-service? Access this e-book to explore 5 capabilities that are going to strengthen your self-service, raise case deflection, improve customer experience, and bolster your bottom line.

Posted: 04 Nov 2016 | Published: 04 Nov 2016

WHITE PAPER:The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.

Posted: 15 Aug 2013 | Published: 15 Aug 2013