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Unified Messaging

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ALSO CALLED: Integrated Messaging, Unified Communications, Unified Messaging Services
DEFINITION: Unified communications (UC) and unified messaging (UM) are terms often used interchangeably by vendors and the media to collectively describe consolidated communication applications. However, unified communications and unified messaging are actually two different solutions. In the videocast on the right (click to play), Whatis.com's Alex Howard discusses the differences between unified messaging and  … 

Unified Messaging definition sponsored by SearchUnifiedCommunications.com, powered by WhatIs.com an online computer dictionary
Unified Messaging Reports
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Your Most Crucial Conversation: How Personalized, Real-Time Offers Say All the Right Things
sponsored by Adobe EchoSign
RESOURCE: Find out how marketers can deliver consistent, relevant and personal real-time offers by unifying customer data across channels and keeping a close eye on the customer journey.
Posted: 20 Apr 2018 | Published: 20 Apr 2018

Adobe EchoSign

The Evolution of Unified Communications and Collaboration
sponsored by Verizon
EGUIDE: Learn from Jon Arnold, Principal of J Arnold & Associates, on how unified communications and collaboration (UCC) tools have evolved to incorporate different modes of collaboration as a response to changing business needs.
Posted: 18 Apr 2018 | Published: 18 Apr 2018

Verizon

Stop the Insanity: From App Overload to Workplace Zen
sponsored by RingCentral
RESOURCE: Find out how moving towards a single communications platform can promote workplace zen and increase productivity.
Posted: 16 Apr 2018 | Published: 16 Apr 2018

RingCentral

Product Brief: Hosted Voice
sponsored by Spectrum Enterprise
RESOURCE: Learn about a hosted voice system, a fully managed cloud-based tool that offers advanced unified communications (UC) customized to fit the needs of your organization.
Posted: 10 Apr 2018 | Published: 10 Apr 2018

Spectrum Enterprise

Why your Business Still Needs a Unified Communications and Collaboration Adoption Strategy
sponsored by TATA Communications
RESEARCH CONTENT: Find out how to drive a successful unified communications and collaboration (UCC) deployment strategy that focuses on the future without complicating your current network infrastructure.
Posted: 06 Apr 2018 | Published: 28 Feb 2018

TATA Communications

Workplace Strategies to Reduce Costs and Build Value
sponsored by AVI-SPL
WHITE PAPER: Collaboration tools and technology in your workplaces can be complex and costly. In this white paper, find out how to build a collaborative environment to help increase employee productivity without breaking the bank.
Posted: 05 Apr 2018 | Published: 05 Apr 2018

AVI-SPL

Unified Communications and Collaboration: Measuring Business Needs and ROI
sponsored by Verizon
EGUIDE: In this e-guide, learn how to measure collaboration ROI and discover what enterprises really want from UCC vendors as they adopt more unified communications and collaboration (UCC) tools.
Posted: 30 Mar 2018 | Published: 30 Mar 2018

Verizon

Voice Cloud Reliability
sponsored by Intermedia Net
WHITE PAPER: Are you considering moving your business communications to the cloud, or upgrading your current VoIP service, but worried about how reliable the service will be? Read this excerpt from Intermedia's technical white paper "Not All Voice Clouds Are Created Equal" about what sets Intermedia voice cloud apart from the competition.
Posted: 29 Mar 2018 | Published: 29 Mar 2018

Intermedia Net

Enterprise Engagement Magement Platform - Moving towards an Integrated Approach
sponsored by 8x8, Inc.
RESEARCH CONTENT: This IDC white paper explores how UCC tools can support customer experience initiatives and increase satisfaction. Plus, learn about 8x8's Enterprise Engagement Management platform, a fully integrated cloud communications and cloud contact center tool.
Posted: 28 Mar 2018 | Published: 31 Mar 2018

8x8, Inc.

How Cisco Spark Platform Powers a Smart Collaboration Strategy
sponsored by TATA Communications
CASE STUDY: This case study explores how one company built a successful collaboration strategy with a single provider that improved communication and teamwork across the globe.
Posted: 21 Mar 2018 | Published: 21 Mar 2018

TATA Communications

How to Empower your Employees for Greater Productivity and Job Satisfaction
sponsored by Verizon
RESOURCE: Is your current communications infrastructure built for the growing number of mobile workers? Access this infographic to find out how to empower your employees for greater productivity and job satisfaction through an agile, software-defined network and advanced collaboration tools.
Posted: 21 Mar 2018 | Published: 21 Mar 2018

Verizon

The CIO's Playbook: Making Communications and Collaboration Seamless
sponsored by Mitel
WHITE PAPER: This 12-page mobility guide explores how you can enhance your team collaboration strategy to keep mobile employees connected across disparate locations.
Posted: 21 Mar 2018 | Published: 21 Mar 2018


How to Take Your Contact Center Strategy to the Next Level
sponsored by ShoreGroup
RESOURCE: Access this resource to learn 5 techniques to help build a successful contact center strategy.
Posted: 20 Mar 2018 | Published: 05 Jan 2018

ShoreGroup

UCaaS Services: Hosted Skype for Business
sponsored by TATA Communications
RESOURCE: In this resource, learn about TATA Communications' Hosted Skype for Business, an end-to-end service to help manage global real-time collaboration.
Posted: 20 Mar 2018 | Published: 20 Mar 2018

TATA Communications

Unified Communications and Team Collaboration: The Enlighten Response to Shadow IT
sponsored by Mitel
WHITE PAPER: Learn how to build a better unified communications and team collaboration (UCC) experience to overcome shadow IT.
Posted: 20 Mar 2018 | Published: 20 Mar 2018


Contact Center Trends to Watch
sponsored by ShoreGroup
WHITE PAPER: This white paper identifies 5 emerging contact center trends that will have a real impact on what's considered standard in the coming years. By considering these trends, you can see how your organization measures up and develop the strategies needed to guide future contact center development.
Posted: 19 Mar 2018 | Published: 19 Mar 2018

ShoreGroup

IT Management Study: What You Don't Know Could Hurt You
sponsored by ShoreGroup
RESEARCH CONTENT: This resource highlights key findings from a Forrest Research survey on how IT and communication infrastructure support professionals are coping with outages.
Posted: 19 Mar 2018 | Published: 13 Mar 2018

ShoreGroup

Firefighter Or Strategic Manager: What IT Role Do You Fulfill?
sponsored by ShoreGroup
RESEARCH CONTENT: In this Forrester Consulting Research report, discover how reactive or proactive 252 IT and communication infrastructure support pros are at managing outages, and using monitoring, analytics and other techniques to increase productivity and meet customer demands.
Posted: 19 Mar 2018 | Published: 31 Jan 2018

ShoreGroup

How to Solve the Enterprise Communications Crisis with an Open Cloud Strategy
sponsored by 8x8, Inc.
WHITE PAPER: Explore research on how enterprises are choosing a cloud strategy to facilitate effective collaborative workflows and support today's growing complex networks.
Posted: 19 Mar 2018 | Published: 19 Mar 2018

8x8, Inc.

Why Many Cloud Communications Providers Don't Like to Talk About Security, Compliance and Reliability
sponsored by 8x8, Inc.
WHITE PAPER: Learn how security, compliance and reliability are just as important for business communication systems and 10 tough questions you should ask your communications provider today.
Posted: 19 Mar 2018 | Published: 19 Mar 2018

8x8, Inc.

An Ophthalmology Practice Unlocks Higher Value From Its EMRs and Call Center
sponsored by Spectrum Enterprise
CASE STUDY: This case study explores how Tomoka Eye Associates implemented an Ethernet private LAN to increase productivity among staff and improve customer satisfaction.
Posted: 16 Mar 2018 | Published: 16 Mar 2018

Spectrum Enterprise

IT Pros Speak Up About Unified Communications
sponsored by 8x8, Inc.
RESOURCE: Explore 5 signs it's time to move on from your current communication/collaboration solutions and considerations when choosing your next service provider.
Posted: 16 Mar 2018 | Published: 16 Mar 2018

8x8, Inc.

How Orlando City Soccer Stadium Utilized Managed Services to Improve Fan Experience
sponsored by Spectrum Enterprise
CASE STUDY: This case study explores how Orlando City Soccer Club took advantage of managed services and reduced overhead by moving their voice system to the cloud while boosting international soccer tourism and fan experience.
Posted: 15 Mar 2018 | Published: 15 Mar 2018

Spectrum Enterprise

Future-Proofing Your Communications System
sponsored by RingCentral
RESOURCE: Here are 5 key considerations for cloud UC providers to help you future-proof communications strategy.
Posted: 08 Mar 2018 | Published: 08 Mar 2018

RingCentral

Why Businesses are Turning to Technology
sponsored by Verizon
WHITE PAPER: This resource details how to real-world companies are turning to IP communications to increase bandwidth, consolidate and upgrade systems, and improve service quality. Inside, uncover 7 use cases for Verizon IP Communications services.
Posted: 22 Mar 2018 | Published: 22 Mar 2018

Verizon
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