All resources sponsored by:

ConnectWise

20 Matches
The Value-Added Resellers Guide to an Effective Pricing Strategy
sponsored by ConnectWise
WHITE PAPER:In this white paper, learn how price management tools can help guide your sales team to greater profitability. Read on to also uncover 8 tips on how you can better support and manage your pricing strategy.
Posted: 13 Mar 2019 | Published: 31 Dec 2018
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IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK:This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018
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Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits
sponsored by ConnectWise
EBOOK:Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management.
Posted: 08 Mar 2019 | Published: 31 Dec 2018
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SLAs: The Foundation for Stronger Customer Relationships
sponsored by ConnectWise
EBOOK:Keeping this in mind, this e-book on SLAs illustrates 13 areas your SLAs should address, do's and don'ts of establishing SLAs, 5 reasons why it might be time to refresh your SLA, and more.
Posted: 08 Mar 2019 | Published: 31 Dec 2018
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Find IT Problems Before They Find You
sponsored by ConnectWise
WHITE PAPER:Inside this tip-filled guide, learn why selecting the right system and infrastructure monitoring tools can give IT departments the secret weapons they need to perfect support services.
Posted: 05 Mar 2019 | Published: 31 Oct 2018
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Automation 101: An Introduction to the Future
sponsored by ConnectWise
WHITE PAPER:Inside this eBook, read through a collection of tips and best practices for successfully incorporating automation into your own IT department.
Posted: 05 Mar 2019 | Published: 31 Aug 2018
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Basics (and Beyond) of Patch Management
sponsored by ConnectWise
EBOOK:With new vulnerabilities being discovered almost daily, keeping systems up-to-date with patches is often a full-time job, especially in larger environments. In this eBook, learn about the 6 step patch management process for reconciling the deployment state of an operating system and third party software updates.
Posted: 05 Mar 2019 | Published: 05 Mar 2019
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Pricing IT Services: A Complete E-book
sponsored by ConnectWise
EBOOK:In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.
Posted: 05 Mar 2019 | Published: 31 Dec 2018
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How to Make Money in the Cloud
sponsored by ConnectWise
EBOOK:Access this e-book to set your business up to profit on cloud services, and maximize revenue gained by approaching forward-thinking clients about new services, creating recurring service bundles to overcome slim profit margins on cloud licenses, and more.
Posted: 04 Mar 2019 | Published: 31 Dec 2018
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The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK:Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018
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How To Grow IT Efficiency With ITOM
sponsored by ConnectWise
WHITE PAPER:Inside this guide, learn more about what makes an ITOM strategy ideal for increased IT and business agility, and find out why a unified service desk experience is essential for modern business success.
Posted: 04 Mar 2019 | Published: 04 Mar 2019
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Patch Management Best Practices
sponsored by ConnectWise
WHITE PAPER:Even with rigorous testing, software is bound to have a few bugs after deployment. In this whitepaper, find best practices from Microsoft on establishing patch management processes and resources to use when patching your own systems.
Posted: 22 Feb 2019 | Published: 22 Feb 2019
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Six Reasons Why a VAR Should Add Managed Services
sponsored by ConnectWise
EBOOK:Download this e-book for 6 tangible reasons why you should consider an MSP business model and the benefits of adding managed services to your portfolio.
Posted: 26 Sep 2018 | Published: 26 Sep 2018
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The Ultimate Guide to As-A-Service: Step-by-Step Advice for Empowering Your Business
sponsored by ConnectWise
EBOOK:This 9-chapter, 70-page e-book serves as your organization's complete guide to establishing as-a-service solutions to expand your service offering. The e-book can be accessed here, with detail information on managing cash flow, getting clients on board with new services, navigating cloud services, and more.
Posted: 24 Sep 2018 | Published: 24 Sep 2018
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Selling Managed Services: 6 Tips to Reinvent Your Sales Pitch
sponsored by ConnectWise
EBOOK:This 13-page e-book offers instruction on selling managed services, with 6 tips on reinventing your sales pitch for that purpose. Download your copy here to get started.
Posted: 21 Sep 2018 | Published: 21 Sep 2018
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A VAR's Guide to Efficient Quoting
sponsored by ConnectWise
EBOOK:In this e-book, find out how to update legacy quoting tools like spreadsheets with a cloud-based configure-price-quote (CPQ) platform. Plus, discover 8 pitfalls of manual quoting and learn how to speed up your fulfillment process and boost sales rep productivity.
Posted: 13 Mar 2018 | Published: 13 Mar 2018
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Six Steps to Managed Services Success
sponsored by ConnectWise
WHITE PAPER:As a managed service provider, the most uncertain times are when your business is expanding, that's why you need a growth plan. Inside, learn 6 steps to finding success with your managed services.
Posted: 13 Mar 2018 | Published: 19 Feb 2018
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Hybrid Cloud Management and Automated Monitoring Tools for MSPs and Channel Partners
sponsored by ConnectWise
EGUIDE:In this expert e-guide, explore how to use remote monitoring and management and other automated tools to manage hybrid cloud environments. Discover how to evaluate both commercially available and homegrown automated tools, enable custom integrations to unify monitoring tools with ITSM, monitor legacy systems, and more.
Posted: 01 Mar 2017 | Published: 27 Feb 2017
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Create a Referral Program to Grow Your IT Business
sponsored by ConnectWise
WHITE PAPER:The primary mode of growth for most technology provider businesses is by good, old word of mouth.  Yet, many businesses have not established an official referral program to capture as many referrals as possible.  Check out this guide to find the proven best strategies for creating the perfect referral program for your business.
Posted: 16 Jul 2013 | Published: 16 Jul 2013
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Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
sponsored by ConnectWise
WHITE PAPER:This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.
Posted: 03 Jan 2012 | Published: 03 Jan 2012
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